Apologies in advance for such a dull post but looking for help. Dug down the back of the sofa and treated myself to a tempur mattress a few months ago from Dreams. Over the last few months it has properly f***ed my back up to the point where it was affecting my work. A big problem as I have quite a physical job. As it took a few months to realise the damage that was being done the "comfort" warranty expired. Initially Dreams customer services told me while their warranty had expired it was within the tempur warranty and said I could have a full refund. They then said they'd made a mistake and it was not covered by the tempur warranty, they could not offer a refund but would offer an exchange for a mattress of equal or more value. Been waiting for 5 weeks and they came to deliver it today to my excitement (been sleeping in my box room on a smaller mattress during which time my back has recovered) but said as the mattress cover was marked (small tea stain which washed off) they would not exchange it and pissed off with my new mattress. The mattress was expensive but they are refusing to take it back despite lengthy and heated conversations with their customer service department. I can't use it. On the grounds of it inflicting severe back pain do I have any way of taking this further? Thanks if anyone can help. Gather Tempurs work well for some people but can cause a lot of discomfort to others.

What you need to do is to give your mattress a good shoeing with both your fists until it sorts itself out and cures your back problems.

This is known as Tempura Batter!

Or a tempur tantrum