Spot on. Brilliant.

I've finally got my season ticket on my phone and thought I'd share what I needed to do to get it on Android, in case it helps anyone having issues.

Problem is that the club has made a sh!t ton of assumptions about people's phone and what they have set up. Prior to this I did not use Google Pay (why bother, I have a cash card?) and a host of other things, so here's what I had to do:

Install the Palace App
Enable NFC on your phone (not sure this is necessary in all honesty for getting the season ticket on your phone, but you will need it enabled on match day)
Install Google Pay
Install Chrome on your phone
Set Chrome as your default browser (Settings --> Apps --> Advanced --> Default Apps --> Browser)
Sign into your Google Account in Chrome
Open the Palace App and sign in
Link your season ticket
If it doesn't download to Google pay or like me you tried to add it before the Spurs game when they suspended it and got stuck with it in the app but not Google Pay, click on More (in the bottom right of the App) --> Memberships --> Access Fan Wallet --> Add to Google Pay

If you've done the above then it should download and you'll see it in the Google Pay app. The reason for all the Chrome nonsense is that if your default browser is say Samsung Internet, it just fails with a message from Google Pay saying "this item cannot be saved on this device". As the app is opening a web site in a browser to add the season ticket in Google Pay, apparently it has to go via Chrome (presumably for security) as signing into Google on Samsung Internet doesn't seem to be enough.

What a parlava! Someone somewhere has done no due diligence on providing instructions that don't fit the "golden path" (come on, that has to be a set up for German p*** jokes) of getting this installed and sorted out.

Hope this helps someone!

The trouble with computers, of course, is that they're very sophisticated idiots

I’m pleased to report that I received an email from the Box Office yesterday. They know that I don’t own a smartphone and are therefore sending me a plastic card in the post which should arrive in plenty of time before the Br&ght@n game.

I’m happy they are doing this for me but I regret the worrying that the whole episode has caused me and others.

Totally agree with you.
I do remain cautious though as to what they may change in the small print when we buy season tickets next year.

Crystal Palace Customer Support

If you have yet to receive your tickets for Liverpool , please email boxoffice@cpfc.co.uk with the subject ‘LIVERPOOL’ including your client reference number and we will get you on the duplicate list.

How hard can it be to get this right !!

I'm so Palace I don't even know it

Did that email just come out of the blue or was in response to one you sent? If the latter, what did you say in your email? This issuing of plastic cards is becoming increasingly random. We now know that if they don't have your email address you'll get a card; if you're under 16 you'll get one; and if you're eritheagle you'll get one! Please may I have one?