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March 29 2024 4.40am

New ticketing system using mobiles

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View Dubai Eagle's Profile Dubai Eagle Flag 09 Sep 21 1.07pm Send a Private Message to Dubai Eagle Add Dubai Eagle as a friend

Spider & Kenny - I can see all 3 of us being in the same queue tomorrow morning at the BO if this situation dosent improve over the course of the afternoon.

Originally posted by kennybrowns leftfoot

Looks like I'm gonna be doing what you suggested earlier and driving to the BO tomorrow to try and sort this mess out. Lucky I've got the day off work tomorrow!!

 

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View Spiderman's Profile Spiderman Flag Horsham 09 Sep 21 1.10pm Send a Private Message to Spiderman Add Spiderman as a friend

Originally posted by Dubai Eagle

Spider & Kenny - I can see all 3 of us being in the same queue tomorrow morning at the BO if this situation dosent improve over the course of the afternoon.

3 comfy chairs and a case of beer should see us through! Good luck

 

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View Dubai Eagle's Profile Dubai Eagle Flag 09 Sep 21 1.15pm Send a Private Message to Dubai Eagle Add Dubai Eagle as a friend

Maybe the queue will be long enough to justify having a burger van stationed outside the BO too.

Originally posted by Spiderman

3 comfy chairs and a case of beer should see us through! Good luck

 

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View Andy0629's Profile Andy0629 Flag Warlingham 09 Sep 21 1.26pm Send a Private Message to Andy0629 Add Andy0629 as a friend

Instructions now on CPFC website. I’ve deleted my mates sons ticket from google pay and added mine, it was quite easy. For those who have purchased more than one ST say for family member / friend, if they have a smart phone, if you add the palace app follow the. Instructions on the CPFC website think it’s option 2 for downloading from the ticket website on the app (I know it sounds confusing) you can select which ever ticket you want click add to mobile wallet and it literally is done in seconds,

 

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View esox lucius's Profile esox lucius Flag Deal 09 Sep 21 1.28pm Send a Private Message to esox lucius Add esox lucius as a friend

This is absolutely ridiculous, I’ve been going since 1963, I think I’ll just call it a day, wonder if I can get a refund for my season ticket.

 

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View cpvoice's Profile cpvoice Flag 09 Sep 21 1.53pm Send a Private Message to cpvoice Add cpvoice as a friend

Originally posted by Epsom Eagle

Info for anyone having trouble on Android especially Samsung (which I have).

You must have the latest CPFC App installed on your phone which was posted on the CPFC website on 2 September under the News section.
Once logged in do the following.
Click on your initials top right.
My Account.
More... bottom left.
Tickets.
Access Fan Wallet.
Season Ticket.
Save to Phone.

You must also have Chrome set as your default browser and not Samsung Internet.
To change go to Settings > Apps > Samsung Internet > Browser App > Chrome.
Terrible info from the club and believe me I'm awful with modern day technology, so if I can do it, anyone can, good luck.

Thank you Epsom Eagle for those few words "have Chrome set as your default browser and not Samsung Internet". Like most people, I was having trouble, but I saw your tips and I now have the S/T set up. Cheers!

 

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View SW19 CPFC's Profile SW19 CPFC Flag Addiscombe West 09 Sep 21 2.11pm Send a Private Message to SW19 CPFC Add SW19 CPFC as a friend

Literally took me ten seconds.

Not sure why the browser is relevant as it's an app based delivery – open app, go to more, fan wallet, save season. Done.

I appreciate the lack of detail from the club well in advance isn't ideal, but from some of the responses on here it makes it sound like the game kicks off in an hour and you need to travel 20 miles to pick up a paper ticket.

Getting a digital ticket, instantly, that you will then use for the rest of the season (no other downloads required) 48 hours before the next game is hardly a reason to panic.

 


Did you know? 98.0000001% of people are morons.

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View JRW2's Profile JRW2 Flag Dulwich 09 Sep 21 2.18pm Send a Private Message to JRW2 Add JRW2 as a friend

Originally posted by esox lucius

This is absolutely ridiculous, I’ve been going since 1963, I think I’ll just call it a day, wonder if I can get a refund for my season ticket.

Consumer rights legislation deals - among many other issues - with "contracts". I am no lawyer, but I have little doubt that when someone purchases a season ticket from a football club, a contract is made in which the latter undertakes to allow the purchaser entry to all advertised home league matches, without new conditions subsequently being imposed. Insisting on acquiring a smartphone strikes me as a new condition, and grounds for a refund. Any lawyers out there?

 

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View williamrufus's Profile williamrufus Flag London 09 Sep 21 2.20pm Send a Private Message to williamrufus Add williamrufus as a friend

Originally posted by SW19 CPFC

Literally took me ten seconds.

Not sure why the browser is relevant as it's an app based delivery – open app, go to more, fan wallet, save season. Done.

I appreciate the lack of detail from the club well in advance isn't ideal, but from some of the responses on here it makes it sound like the game kicks off in an hour and you need to travel 20 miles to pick up a paper ticket.

Getting a digital ticket, instantly, that you will then use for the rest of the season (no other downloads required) 48 hours before the next game is hardly a reason to panic.

I'm glad that you are ok but obviously all of this causes a lot of stress to a lot of people including me. What about people who don't have smartphones? Elderly people who find this confusing? People with learning disabilities? What actually is the rationale for moving to this system? Why is this system with all the palaver it causes preferable to getting a physical card?

 


We must find a way. Or we will make one. - Hannibal Barca

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View ratman's Profile ratman Flag Kenley 09 Sep 21 2.20pm Send a Private Message to ratman Add ratman as a friend

Dear CPFC
Having looked at the Holmesdale site last night, I realised that people were receiving season tickets. Neither myself nor my son (linked on Friends and Family) had received any communication about this - my last e mail was 16 August regarding the Brentford match.
Today I tried to download the season ticket and, after downloading Google Pay, continually get the message that 'This item cannot be saved on this device'.
A further look at the instruction says that Google Pay must be set as the default payment mechanism. However, I do not use a credit card and only use my Barclays Debit Card - and this card is set as my default payment through the Barclays app - I am not going to set Google Pay as my default payment method, and do not believe that you should be instructing me to do this.
I had to leave work to travel to the Box Office and realised that many others are having similar issues - the staff at the box office were becoming extremely frustrated. A look at the Holmesdale site shows extreme upset across a wide section of the fan base about the situation. I have now had to get 2 paper tickets for the Spurs match.
Please advise me urgently how I am to access my season ticket for the next home game.

 

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View gerry theagle's Profile gerry theagle Flag newbury 09 Sep 21 2.24pm Send a Private Message to gerry theagle Add gerry theagle as a friend

I think the club forgot that a number of older Season Ticket holders are not good at IT and are finding it difficult to follow the instructions, I just about managed to get mine onto the Google Pay App, but can well understand the difficulties some folks are having.

 

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View dreamwaverider's Profile dreamwaverider Flag London 09 Sep 21 2.26pm Send a Private Message to dreamwaverider Add dreamwaverider as a friend

Got mine downloaded but will be fun and games tomorrow getting in. Get there early! Breakfast in the ground.

 

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