Decline of Customer Service

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Badger11 Beckenham 02 Feb 24 4.25pm
Originally posted by ASCPFC I had several flight delays, there was no customer service at all. There was a chat box that I told to f*** off about 20 times. No vouchers, no refunds, they do not live up to any airline standards whatsoever. Without absolute scum like Michael O'Leary the world would be a much better place. It's hilarious how backwards airline travel is in Ireland. There are no trains to any airport. For certain, relatively normal destinations, there is no choice except to use Ryanair - in which case I just won't go. 20 years ago whilst working in Eire I was told that Dublin was the only capital in Western Europe that did not have a train service to the airport. I take it they still haven't managed that despite all that lovely EU money. One more point
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Badger11

Beckenham 02 Feb 24 4.25pm

Originally posted by ASCPFC

I had several flight delays, there was no customer service at all. There was a chat box that I told to f*** off about 20 times. No vouchers, no refunds, they do not live up to any airline standards whatsoever. Without absolute scum like Michael O'Leary the world would be a much better place.
It's hilarious how backwards airline travel is in Ireland. There are no trains to any airport. For certain, relatively normal destinations, there is no choice except to use Ryanair - in which case I just won't go.

20 years ago whilst working in Eire I was told that Dublin was the only capital in Western Europe that did not have a train service to the airport.

I take it they still haven't managed that despite all that lovely EU money.

One more point

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thegreatlardino crawley/selsey 02 Feb 24 5.24pm
to be fair to virgin media their service hasnt declined, been totally useless for years, had a supervisor in their call centre who was in india just say yes to every question i asked.. They're justified, and they're ancient And they drive an ice cream van
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thegreatlardino

crawley/selsey 02 Feb 24 5.24pm

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to be fair to virgin media their service hasnt declined, been totally useless for years, had a supervisor in their call centre who was in india just say yes to every question i asked..

They're justified, and they're ancient
And they drive an ice cream van

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PalazioVecchio south pole 02 Feb 24 5.27pm
Originally posted by Badger11 20 years ago whilst working in Eire I was told that Dublin was the only capital in Western Europe that did not have a train service to the airport. I take it they still haven't managed that despite all that lovely EU money. too many politicians making profits from all the alternative transport gigs. The airport 'taxes' taxis......and it is lucrative to behold. There was a profitable private bus service from one neighbourhood to the airport....frequent collection, cheap and profitable....and it miraculously got shut down, and the other, official, bus service magically 'took over'. Then they sweated the asset and reduced the service down to one overcrowded bus every few hours. ...and expensive. Edited by PalazioVecchio (18 Feb 2024 12.51pm) Eze Peasy at Anfield....
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PalazioVecchio

south pole 02 Feb 24 5.27pm

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Originally posted by Badger11

20 years ago whilst working in Eire I was told that Dublin was the only capital in Western Europe that did not have a train service to the airport.

I take it they still haven't managed that despite all that lovely EU money.

too many politicians making profits from all the alternative transport gigs. The airport 'taxes' taxis......and it is lucrative to behold.

There was a profitable private bus service from one neighbourhood to the airport....frequent collection, cheap and profitable....and it miraculously got shut down, and the other, official, bus service magically 'took over'. Then they sweated the asset and reduced the service down to one overcrowded bus every few hours. ...and expensive.

Edited by PalazioVecchio (18 Feb 2024 12.51pm)

Eze Peasy at Anfield....

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ex hibitionist Hastings 14 Feb 24 11.21am
Originally posted by thegreatlardino to be fair to virgin media their service hasnt declined, been totally useless for years, had a supervisor in their call centre who was in india just say yes to every question i asked.. did they not direct you to the one in China who repeatedly asks why you've called and repeats it again after you've given them an answer they didn't understand
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Hastings 14 Feb 24 11.21am

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Originally posted by thegreatlardino

to be fair to virgin media their service hasnt declined, been totally useless for years, had a supervisor in their call centre who was in india just say yes to every question i asked..

did they not direct you to the one in China who repeatedly asks why you've called and repeats it again after you've given them an answer they didn't understand

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Pete53 Hassocks 18 Feb 24 12.02pm
I always find it ironic that some of the worst example of customer service comes from companies involved in the communications business.
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Pete53

Hassocks 18 Feb 24 12.02pm

I always find it ironic that some of the worst example of customer service comes from companies involved in the communications business.

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Willo South coast - west of Brighton. 18 Feb 24 12.19pm
I was once imbibing some tinctures in a Public House which provides accommodation. A rather charming gentleman who was resident came to the bar as he required the 'Wifi password'. In polite fashion he politely asked a chap who happened to be 'Mine Host', "Do you have the Wifi password please ?" The gruff reply was "Do I F..k", before he turned his back and walked away. Appalling customer service. Edited by Willo (18 Feb 2024 12.19pm)
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Willo

South coast - west of Brighton. 18 Feb 24 12.19pm

I was once imbibing some tinctures in a Public House which provides accommodation.
A rather charming gentleman who was resident came to the bar as he required the 'Wifi password'.
In polite fashion he politely asked a chap who happened to be 'Mine Host', "Do you have the Wifi password please ?"
The gruff reply was "Do I F..k", before he turned his back and walked away.
Appalling customer service.

Edited by Willo (18 Feb 2024 12.19pm)

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PalazioVecchio south pole 18 Feb 24 3.15pm
Originally posted by Willo I was once imbibing some tinctures in a Public House which provides accommodation. A rather charming gentleman who was resident came to the bar as he required the 'Wifi password'. In polite fashion he politely asked a chap who happened to be 'Mine Host', "Do you have the Wifi password please ?" The gruff reply was "Do I F..k", before he turned his back and walked away. Appalling customer service. Edited by Willo (18 Feb 2024 12.19pm) i heard a story of a Bar in Spain that routinely ripped-off the English tourists. A Nigel went in one day and robbed 7 ball-cocks from their toilet-cisterns. He did so deliberately at the start of a bank-holiday weekend when all the builders providers were closed - and the number of customers would be heaving. It costs nothing to be polite. Rudeness is a pretty dumb strategy. Edited by PalazioVecchio (18 Feb 2024 6.54pm) Eze Peasy at Anfield....
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PalazioVecchio

south pole 18 Feb 24 3.15pm

Originally posted by Willo

I was once imbibing some tinctures in a Public House which provides accommodation.
A rather charming gentleman who was resident came to the bar as he required the 'Wifi password'.
In polite fashion he politely asked a chap who happened to be 'Mine Host', "Do you have the Wifi password please ?"
The gruff reply was "Do I F..k", before he turned his back and walked away.
Appalling customer service.

Edited by Willo (18 Feb 2024 12.19pm)

i heard a story of a Bar in Spain that routinely ripped-off the English tourists. A Nigel went in one day and robbed 7 ball-cocks from their toilet-cisterns. He did so deliberately at the start of a bank-holiday weekend when all the builders providers were closed - and the number of customers would be heaving.

It costs nothing to be polite. Rudeness is a pretty dumb strategy.

Edited by PalazioVecchio (18 Feb 2024 6.54pm)

Eze Peasy at Anfield....

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ASCPFC Pro-Cathedral/caravan park 18 Feb 24 3.58pm
Originally posted by Willo I was once imbibing some tinctures in a Public House which provides accommodation. A rather charming gentleman who was resident came to the bar as he required the 'Wifi password'. In polite fashion he politely asked a chap who happened to be 'Mine Host', "Do you have the Wifi password please ?" The gruff reply was "Do I F..k", before he turned his back and walked away. Appalling customer service. Edited by Willo (18 Feb 2024 12.19pm) That's an unusual Wi-fi password. Red and Blue Army!
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