BG put my gas boiler service contract up from £60 to £250 and couldn't understand why I told them to get lost. They offered me a great deal by reducing it to just £200. I pointed out I already had signed with a rival for £60 pa.

One more point

HMRC - a league of their own.

I s*** you not - their response to getting phone calls asking for an update is to turn their phone lines off - one way of dealing with the calls and getting your answer ratings up.

Get to 40 minutes on hold when the lines are open - they cut you off. Again isn't recorded on the stats.

Get through and you get to deal with a thick Troglodyte, who has about as much knowledge of the tax system as I do about Quantum Physics. That or Windows 7 their end will crash (give you three guesses which company supports their systems, cough "think Horizon" cough.

They have brought out a Chatbot now - but it can't answer individual questions and I've had more success accessing Kiera Knightly's knickers than I have getting into their manned webchat.

Only issue is they don't have email - so you get to write to them via post. The reason "e-mail isn't secure". So let's hand it over to my postman, who can't even read the words "do not bend". c***s.

Then when they finally do reply, they give you 14 days to answer and they don't get round to processing your reply in 6 months - but in your eyes they are late. So then you end up applying to the department that deals with post over 12 months old.

Then to get it off their statistics they hand it over to private debt collectors - who do actually answer the phone, but are just c***s too.

An absolute shower of s***e - that is held up as an example in Government of how to do it correctly.

That and I've a framed tax demand on my wall for £268 million they sent me last year - that when I called up to query they asked "would I like to make full payment today" and then when I said I didn't owe it - that it would be best if I setup a payment plan while it got sorted - the interest on that is accruing at £38 a minute. .

Where's my ITV drama eh!

Edited by robdave2k (29 Jan 2024 8.34am)

Don't get me started on Octopus. Yes, that energy supplier.
"Which recommended 5 years in a row".
OK I'll start....
They moved my account to to Scottish Power against my advice so I lost 3 months of PV exports. They offered £60 for a slow response and getting it wrong and told me to claim the PV loss from Scot. Power. EVEN THOUGH THEY ADMITTED THEY WERE WRONG.

Eventually went to the Ombudsman who told them to pay £100 for inconvenience, £130 for missed PV exports and £61 for backdated PV exports.
It took 4 months of ignoring my complaint and 3 months of ombudsman investigation.

I shout at the radio whenever their ad comes on.

thats gotta be Ryanair. The only airline i know that land 100 miles from a city and declare that they are flying you to 'CityName-military airstrip name'.....Barcelona Reus.....a feckin pilgrimmage away.

Or imagine landing at Paris-Vatry airport. Its a two hour commute to the centre of Paris. You may as well dispense with flying altogether and just take the Eurostar.

[Link]

Edited by PalazioVecchio (31 Jan 2024 3.13pm)

Eze Peasy at Anfield....

I had several flight delays, there was no customer service at all. There was a chat box that I told to f*** off about 20 times. No vouchers, no refunds, they do not live up to any airline standards whatsoever. Without absolute scum like Michael O'Leary the world would be a much better place.
It's hilarious how backwards airline travel is in Ireland. There are no trains to any airport. For certain, relatively normal destinations, there is no choice except to use Ryanair - in which case I just won't go.

Red and Blue Army!

Most large organisations hate their customers with a vengeance.

Mad mad world