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Golden Eagle membership / electronic wallet


mr. apollo Flag Somewhere in Switzerland 08 Aug 22 11.14am

Has anyone managed to put their membership card onto their electronic wallet?

The only option I get that is not greyed out is auto renew.

Good job I have some previous season cards for fidelity points for when I buy a pie and a brew.....

 


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eagleman13 Flag On The Road To Hell & Alicante 08 Aug 22 11.15am

No, is the short answer.

 

This operation, will make the 'Charge Of The Light Brigade' seem like a simple military exercise.
mr. apollo Flag Somewhere in Switzerland 27 Aug 22 10.29am

Bump

 


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ASCPFC Flag Pro-Cathedral/caravan park 27 Aug 22 10.48am

I couldn't either, I was going to use the member query section of the app to ask about it. I emailed a while ago, twice, and got no reply.

 

Red and Blue Army!
ASCPFC Flag Pro-Cathedral/caravan park 27 Aug 22 10.57am

Originally posted by ASCPFC

I couldn't either, I was going to use the member query section of the app to ask about it. I emailed a while ago, twice, and got no reply.

Edit: I've used the membership support enquiry on the app. Will tell you what happens. If you want it yourself, log in and get the drop down menu to member hub, then scroll down, you'll see member support (I think that's what it's called). Then you submit a query through an online form.

 

Red and Blue Army!
eagleman13 Flag On The Road To Hell & Alicante 27 Aug 22 11.40am

Originally posted by ASCPFC

Edit: I've used the membership support enquiry on the app. Will tell you what happens. If you want it yourself, log in and get the drop down menu to member hub, then scroll down, you'll see member support (I think that's what it's called). Then you submit a query through an online form.

Just done that, so thanks for info. Got a generated reply back saying I wanted to sign up for all emails huh? Er, no just my inquiry please. Think I will have to email club directly. Also, I have not had any points added for anything & I never got my 10% discount on purchases.

 

This operation, will make the 'Charge Of The Light Brigade' seem like a simple military exercise.
ASCPFC Flag Pro-Cathedral/caravan park 30 Aug 22 4.27pm

Originally posted by eagleman13

Just done that, so thanks for info. Got a generated reply back saying I wanted to sign up for all emails huh? Er, no just my inquiry please. Think I will have to email club directly. Also, I have not had any points added for anything & I never got my 10% discount on purchases.

So far, no reply. Got no reply to two previous emails either.

 

Red and Blue Army!
ASCPFC Flag Pro-Cathedral/caravan park 01 Sep 22 8.03am

No reply - going to make a complaint.

 

Red and Blue Army!
Buckspalace Flag Thornborough 01 Sep 22 10.00am

I am a gold member and attend probably 8 or 9 home games a season.
Ordered tickets for an upcoming game and they sent it through digitally, dont have an i phone so wanted paper e mail tickets.

Submitted an e mail as the phone was not answered on the 2 previous calls made and never got a response to the e mail, after a week called again and actually spoke to somebody who after explaining the issue sent me reluctantly e tickets through.

Need to persist but got there in the end, not good customer service i have to say.

 
Hannes Flag Vienna 01 Sep 22 10.09am

Originally posted by mr. apollo

Has anyone managed to put their membership card onto their electronic wallet?

The only option I get that is not greyed out is auto renew.

Good job I have some previous season cards for fidelity points for when I buy a pie and a brew.....

Just seen that. I have exactly the same problem.

 
ASCPFC Flag Pro-Cathedral/caravan park 01 Sep 22 1.25pm

I've emailed the Box Office cc to Sharon Lacey. Just felt like she might get stuff done. Had an automated response so far. Will keep updated if I ever actually hear anything. It's my third email and fourth time to be in touch - no response anytime.

 

Red and Blue Army!
ASCPFC Flag Pro-Cathedral/caravan park 06 Sep 22 5.23pm

Hilariously, got no reply.

 

Red and Blue Army!
mr. apollo Flag Somewhere in Switzerland 21 Oct 22 1.35pm

Still not bloody working

 


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mr. apollo Flag Somewhere in Switzerland 09 Nov 22 12.06pm

They still haven't got this fixed and it miffs me somewhat.

Can't do it through the phone as it either doesn't let me access fan wallet and the site say no membership if I try to add the card to my phone.

On the website the option to add to electronic wallet is still greyed out.

Does anyone know anyone who cares , or can do something about this?

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becky Flag over the moon 09 Nov 22 12.30pm

Originally posted by mr. apollo

They still haven't got this fixed and it miffs me somewhat.

Can't do it through the phone as it either doesn't let me access fan wallet and the site say no membership if I try to add the card to my phone.

On the website the option to add to electronic wallet is still greyed out.

Does anyone know anyone who cares , or can do something about this?

Have you tried turning it off and then on again?

 

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