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NFC Tickets


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Barnstanzeagle Flag 05 Sep 22 1.26pm

Hi,

I have two season tickets. At the start of the season they appeared in my android wallet as QR codes, however, now both appear as NFC only tickets. These worked for Brentford midweek all fine.

I can't attend this Sunday unfortunately and want to give my tickets to some mates, but are unsure how to go about this, as you can't just screenshot and send.

Any ideas much appreciated.

 
kenners46 Flag sydenham village 05 Sep 22 1.54pm

The QR codes appear a few hours before kick off, no idea why but has done so far for me

 
Glazed Glory Flag Sussex 07 Sep 22 7.14pm

Previous to this week I always had a QR code with my digital ticket, yesterday it updated to remove the QR code. Is anyone certain this will be reappearing before KO, as I was planning on giving the ticket to my brother this week?

 
samprior Flag Hamburg 07 Sep 22 8.38pm

Had a similar notice for the last game but the QR code appeared around midday for the Brentford game.

Hopefully the same happens again.

 
Spiderman Flag Horsham 07 Sep 22 10.14pm

Originally posted by Glazed Glory

Previous to this week I always had a QR code with my digital ticket, yesterday it updated to remove the QR code. Is anyone certain this will be reappearing before KO, as I was planning on giving the ticket to my brother this week?

I didn’t have QR code for Brentford but ticket scanned anyway

 
The groover Flag Danbury 07 Oct 22 3.37pm

OK. I have mine loaded onto google pay (wallet) on my android.

Its not updated since the Man utd game.

Tried all the things they recommend, still the same.

I uninstalled and re-installed Google pay wallet and my season ticket was still there. I thought FFS!!!

Low and behold when I opened it Leeds was there.

This maybe why some times it don't work. It's not updating with the latest game as wallet is hung.

To check click on the ST and see if you have a QR code under show code. If show code is not there click details and see what game you have loaded, it should be leeds.

If anyone wants help post on here.

 
Spiderman Flag Horsham 07 Oct 22 4.45pm

Originally posted by The groover

OK. I have mine loaded onto google pay (wallet) on my android.

Its not updated since the Man utd game.

Tried all the things they recommend, still the same.

I uninstalled and re-installed Google pay wallet and my season ticket was still there. I thought FFS!!!

Low and behold when I opened it Leeds was there.

This maybe why some times it don't work. It's not updating with the latest game as wallet is hung.

To check click on the ST and see if you have a QR code under show code. If show code is not there click details and see what game you have loaded, it should be leeds.

If anyone wants help post on here.

I have never had a QR code this season ( well I haven’t found one) but have had no problem getting in

 
The groover Flag Danbury 07 Oct 22 5.45pm

The QR code is at the bottom (show code) the game is under that in details.

The issue is not just the QR code its that the wrong game is shown.

Just had a message from the club saying that lots of people have reported problems with androids pre game and getting in.

 
The groover Flag Danbury 10 Oct 22 10.02pm

I have 3 ST's on android.

one says Man utd
one says Leeds
one says wolves

getting really p***ed off with this now. Its every kin week!

 
The groover Flag Danbury 27 Oct 22 5.10pm

All 3 of my tickets still say the Wolves game. I have androids.

Anyone else got this problem..........Again.

I've also tried removing google wallet no change and down loading from the Palace app and website. It now says connection timeout.

 
Wilesy01 Flag Bristol 27 Oct 22 7.56pm

Originally posted by The groover

All 3 of my tickets still say the Wolves game. I have androids.

Anyone else got this problem..........Again.

I've also tried removing google wallet no change and down loading from the Palace app and website. It now says connection timeout.


If it's any help I was trying to load my tickets for the Southampton game in my GPay wallet (android) this afternoon and had no joy at all - the connection timed out time after time.

I phoned the box office and pretty quickly they just emailed me a pdf of the tickets, said they've been having some pretty hefty issues with it this week.

 
martin2412 Flag Living The Dream 27 Oct 22 9.09pm

Originally posted by Wilesy01


If it's any help I was trying to load my tickets for the Southampton game in my GPay wallet (android) this afternoon and had no joy at all - the connection timed out time after time.

I phoned the box office and pretty quickly they just emailed me a pdf of the tickets, said they've been having some pretty hefty issues with it this week.

Just checked mine and it still has the Wolves ticket on it.

You say you were trying to load the Southampton ticket. How do you do that ? I thought they just load automatically (they have for every game since this system was introduced last season).

Edited by martin2412 (27 Oct 2022 9.09pm)

 
The groover Flag Danbury 28 Oct 22 8.56am

Originally posted by martin2412

Just checked mine and it still has the Wolves ticket on it.

You say you were trying to load the Southampton ticket. How do you do that ? I thought they just load automatically (they have for every game since this system was introduced last season).

Edited by martin2412 (27 Oct 2022 9.09pm)

Yes that's the theory!

Mine have failed to load 50% of the time.

I've had to email the box office repeatedly.

It doesn't seem to play very well with Androids.

I tried all the things they suggested but the only thing that worked was something I tried myself. un-installing wallet and reinstalling it.

But that is doing zip this time.

The instructions they give.

Close and reopen wallet - never worked.
Go to the Palace app on your phone and re-download your ticket. - Previously always said ticket already loaded. Now comes up with communication error.
Go to the palace website and do the same. - Same error.

I'm now waiting for another reply from them as I have 3 tickets all with the Wolves game!

 
samprior Flag Hamburg 28 Oct 22 11.57am

I called the box office today and they sent me a pdf version in 5mins. Said they'd had loads of callers with the same problem. Hope it sorts itself out for you.

Modern technology... faster, smoother, easier!!!

 
The groover Flag Danbury 28 Oct 22 3.17pm

I've emailed. No reply.

 
Lal Flag Thornton Heath 28 Oct 22 3.44pm

I was told they update the match a few hours before kick off! By rights it should be updated the day before not a few hours. Honestly this system is terrible we pay so much for poor service.

 
The groover Flag Danbury 28 Oct 22 6.43pm

Its just the QR code that gets updated 2 hrs before the game.

The ticket should be updated 48hrs before.

They sent me an email link to click on from the phone and it worked.

the question is why are we 12 games in to the season and still having to muck around.

A lot of Android users are going to be turned away from the turn stiles tomorrow.

They have been sending out links all day! I got mine at 16:50!

 
Lal Flag Thornton Heath 28 Oct 22 6.49pm

I not got nothing and am Android using. Against Villa and Brentford l had to queue up top of the Holmesdale to get a paper ticket. I be fuming if l have to do that tomorrow. I check the QR code if it's different then l may have a chance of getting in without any problems. If it's still has Wolves am getting ticket to get in.

 
kenners46 Flag sydenham village 29 Oct 22 11.53am

I just went up to the ticket office and said my season ticket is still showing Wolves, so she just printed me out a ticket...suggest if anyone's is still showing Wolves leave a bit earlier and mooch to the ticket office

 
Lal Flag Thornton Heath 29 Oct 22 12.23pm

Thanks l be doing that this afternoon.

 
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