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Online tickets being stupid again
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 LABoxers  Wallington 08 Dec 15 9.04am |
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Trying to get tickets for Chelsea & Bournemouth, but only the Chelsea Vs Swansea ticket bundle is active! Already got tickets for that and don't really want to buy more, but need the tickets for Chelsea!
Why cant it be simple?
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| john_kane Worcester Park 08 Dec 15 9.25am |
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I was in a queue for 10 minutes on the website, then once I get access to the site it just comes up with an error message when I click on choose seats for Chelsea/Swansea combo.
Anyone else having same issue?
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meatpienz  brisbane 08 Dec 15 9.37am |
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Ihave been on the to box office 30 min i"m caller number 18
Zaha has some green grass in front of him here. Finds Ambrose
not a bad effort ooooooooooh! what a goal by Darren Ambrose absolutely stunning strike!!! And, Crystal Palace lead @ Old Trafford.
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| bubble wrap Carparks in South East London 08 Dec 15 10.00am |
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Logged in at 9am on two different pc's with different browsers. Was held in a Queue then clicked on bundle and picked the Chelsea Swansea seats and its said sorry not possible, been the same for the last hour. Was after 7 tickets for each using our family account references. Decided not to bother. s*** way to treat fans.
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| john_kane Worcester Park 08 Dec 15 10.08am |
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Quote bubble wrap at 08 Dec 2015 10.00am
Logged in at 9am on two different pc's with different browsers. Was held in a Queue then clicked on bundle and picked the Chelsea Swansea seats and its said sorry not possible, been the same for the last hour. Was after 7 tickets for each using our family account references. Decided not to bother. s*** way to treat fans.
Same still can't get the online site working, so poor! Don't really want to call up the box office as it'll cost more than the tickets!
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| Nobbybm Dartford 08 Dec 15 10.10am |
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Had the same. Been clicking on Chelsea?Bournemouth for an hour and ringing the box office at the same time. Constant errors on web & the phone just cuts me off every few minutes.
Not happy.
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FrisianEagle  Terra 08 Dec 15 10.10am |
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Had some nice tickets for the Holmesdale Lower in my basket, but then it refused my credit card when i attempted to pay, even though its 100% valid. F*ckers...
Cause we support the palace
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| CPFCPhil Shoreham-by-Sea 08 Dec 15 10.22am |
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Keep getting cut off on the phone.
Fed up of listening to the recorded message telling me it is 'easy to book online'.
Obviously am trying to book online too, but it won't let me select a seat. Not much use when I am a season ticket holder and I just want to bring my Dad along to the Swansea game.
When will this club ever learn?
An why wait till 3 weeks before to put the tickets on sale anyway?????
Useless.
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| john_kane Worcester Park 08 Dec 15 10.41am |
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When I get to the end of the queue I now get a blank screen - useful!
1 hour 40 mins so far, longer than the game itself!
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| Nobbybm Dartford 08 Dec 15 10.42am |
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@CPFCPhil - might have a spare for Swansea if you get stuck.
Will this be five? It's gonna be five! It IS five!
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| bully911 08 Dec 15 11.02am |
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Loyal fans trying to buy tickets getting treated like 2nd class citizens.....forced to ring a premium rate number which doesnt get answered whilst you continue to be charged, then it arbitrarily disconnects you....good way to earn thousands of pounds. The website link's not working AGAIN, come on Palace, either you're a premiership club or not. Sort out this fiasco every time there is a ticket sale its the same thing, and completely unnacceptable.
If there is investment coming into the club, i suggest the first item is a computer booking system thats fit for purpose.
2hrs and 10 minutes later, links to bundles STILL not working, and no one answering box office phone. what the hell is going on?
Edited by bully911 (08 Dec 2015 11.03am)
Edited by bully911 (08 Dec 2015 11.11am)
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| feival Mill Hill, London 08 Dec 15 11.08am |
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Not much better for me. Ages to log in due to queue. Get to the Chelsea/Bournemouth bundle and at first an error message. Eventually get to the stadium loading to be told in both IE and Firefox that my flash needs updating - except I have literally just updated it.
Update. stadium loaded. Clicked on tickets. At that point it took me back to the logon page. Nice.
Edited by feival (08 Dec 2015 11.09am)
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| john_kane Worcester Park 08 Dec 15 11.22am |
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Quote feival at 08 Dec 2015 11.08am
Not much better for me. Ages to log in due to queue. Get to the Chelsea/Bournemouth bundle and at first an error message. Eventually get to the stadium loading to be told in both IE and Firefox that my flash needs updating - except I have literally just updated it.
Update. stadium loaded. Clicked on tickets. At that point it took me back to the logon page. Nice.
Edited by feival (08 Dec 2015 11.09am)
Managed to finally get tickets just now but very similar experience.
After 2 hours I finally managed to get through to the stadium page (till then blank screens or error messages), only to be told I needed to update my flash player (not true!).
The first time trying to add seats it wouldn't keep them in my basket. Eventually after about 10 attempts on different browsers it finally would stay in my basket so I could buy them.
Is there anyone we could contact about how poor this is such as a fans representative to the club?
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| bully911 08 Dec 15 11.28am |
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They must be blatantly aware of how woefully inadequate the online ticketing system is, wheres the willingness to rectify it though? Another debacle of a ticket issue......
Shame on you management team....office meeting reqd me thinks
Edited by bully911 (08 Dec 2015 11.31am)
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| gambler Kent 08 Dec 15 11.31am |
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Thinking of something else to spend the money on by not spending it on tickets lol. Beer!
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| gambler Kent 08 Dec 15 11.51am |
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Love it that while on hold to the ticket office it says "don't forget it's really easy to book tickets online"! Yeah really simple it is lol
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| Nobbybm Dartford 08 Dec 15 12.10pm |
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3hrs 8 mins to get 2 tickets!!
I'd have given up but I'd promised my lad as it's the last home game before he has to go into hospital for an op.
There must be an easy fix to the website, never had such problems elsewhere.
Edited by Nobbybm (09 Dec 2015 8.25pm)
Will this be five? It's gonna be five! It IS five!
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| Loverman wales 08 Dec 15 12.41pm |
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Someone please Tweet a link of this page to Steve Parish.
Dreadful Box office experience for loyal fans!
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| Sussex Based Palace Sussex 08 Dec 15 12.50pm |
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After tying for an hour for the web site to load properly and 3 times of trying to book a ticket for my Son the web site wouldn't let me choose a child ticket?? I resorted to ringing the Box office what is the point of this online booking saga? 
We are Palace from Selhurst.
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| feival Mill Hill, London 08 Dec 15 12.54pm |
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Precisely what I wanted to ask. Is it even possible to book a child ticket on line?
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