2 or 3 years ago, my son, like a lot of people, foolishly got involved with Wonga to get himself out of a financial problem. He received a letter from them at the time (2013 ish) chasing him for the amount outstanding at the time. He decided to clear the slate and pay the balance off to be free of them.

Today, out of the blue, he received a letter from Wonga debt collectors chasing him for £258 with nothing to back up the claim. Please can anyone offer advice as to how to deal with this situation - thanks.

If he paid it off don't worry. Just call them up to tell them they have made a mistake. Be helpful too to have some evidence of payment at hand when you do.

We are forever getting debt recovery letters from various places to someone who must have lived in our house many years ago and I ring the companies up sometimes to tell them. They have always been pleasant about it and appear to have taken appropriate action.

But the months later another letter from another company arrives...

If anyone knows a Nigel G who used to live in Dartmouth tell him he is a cvnt.

Big chest and massive boobs

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Your son should have had some paperwork from Wonga in 2013 stating he had paid off the the loan and they had closed his account. If that was not the case what if any correspondence did they send him? If he doesn't have any ask them how this debt figure of £258.00 has arisen and why write to him now about it?

Thanks - we will ask them for a break down tomorrow. Yes, we should have received something from them back in 2013 but whether we did or not, I'm not sure, given so much time has passed. I seem to remember that he just phoned them up to clear the balance on their letter but I don't recall them sending any further written confirmation.

Contact the FCA

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Is the £258 the amount that was paid off? Are they collecting something that has been paid or have they found a "fee" deom somewhere?