You are here: Home > Message Board > Palace Talk > Club ranked 2nd by 'Visit Football' report
December 10 2019 10.19am

Club ranked 2nd by 'Visit Football' report

Previous Topic | Next Topic


This forum is sponsored by

Football Index

Sponsor a forum or Advertise on the HOL!

 

View Pierre's Profile Pierre Flag Purley 17 Jul 19 7.16pm Send a Private Message to Pierre Add Pierre as a friend

The report comes from VisitFootball, which has ranked Palace second in the top flight in the ‘Best Club’ category, and has ranked Selhurst Park as the second most welcoming stadium for home supporters in the Premier League.
VisitFootball is commissioned by the Premier League to develop a set of quality standards for the twenty Premier League clubs.
The objective is to continually raise the bar for fan experience across the Premier League. VisitFootball grade various aspects of the matchday experience at every Premier League ground over several visits across recent season. Clubs are marked out of 100 in eight different categories: pre-arrival, arrival, club shop, pre-match experience, match experience, catering, toilet facilities and post-match.
Palace ranked second in the league for ‘warmest welcome’ last season, in large part due to the club’s Fan Support Team and staff interaction which was deemed “exceptional”, with the friendliness and helpfulness of club staff at the stadium highlighted. This was borne out by Palace scoring 91.94 out of 100 in the ‘arrival category’, well in excess of the league average.

The lively Crystal Palace Fanzone was the other key strength of the ground identified by VisitFootball. The report also noted the quality of the food options in Selhurst Park, and the helpfulness and friendliness of the catering staff. All of this led to the overall home fan experience at Selhurst Park Palace scoring 84.84 out of 100, again comfortably above the average for Premier League stadiums.
This represents the best result Selhurst Park has achieved from VisitFootball since returning to the Premier League in the 2013/14 season and continues a consistent trajectory of year-on-year improvement in the fan experience over that time.
Reacting to the results, Phil Alexander, Crystal Palace CEO, said “Crystal Palace fans generate a fantastic atmosphere on match days, and as a club we are always striving to ensure our fans enjoy the best experience possible when they visit Selhurst Park. These results are testament to the environment that all of the staff at the club, led superbly by Operations Director Sharon Lacey, have worked hard to create. We will keep looking to find new and exciting ways to enhance the matchday experience for all supporters.”

Mandy Lane, Managing Director of LiveTourism, who carry out the Visit Football assessment, said: “From Crystal Palace’s first customer experience assessment in their promotion year of 2013, the club has tirelessly focused on improvement - from the quick wins identified to longer term objectives. There are three key elements in achieving this level of success; it requires ‘buy in from the top’ - the Club leadership team, a key person within the Club responsible for driving change and delivering on action plans and all departments working collectively and cohesively together. Crystal Palace has accelerated change through this process and are thoroughly deserving of this achievement.”
So hats off to the club the support team, volunteers and food staff. The fan zone is a great place baring in mind the limited space etc.
Now we are all aware of the many problems within some parts the ground as it getting on a bit so this ranking makes it even more about the people!

 

Alert Alert a moderator to this post Edit this post Quote this post in a reply
View ASCPFC's Profile ASCPFC Flag Pro-Cathedral/caravan park 17 Jul 19 7.17pm Send a Private Message to ASCPFC Add ASCPFC as a friend

Originally posted by Pierre

The report comes from VisitFootball, which has ranked Palace second in the top flight in the ‘Best Club’ category, and has ranked Selhurst Park as the second most welcoming stadium for home supporters in the Premier League.
VisitFootball is commissioned by the Premier League to develop a set of quality standards for the twenty Premier League clubs.
The objective is to continually raise the bar for fan experience across the Premier League. VisitFootball grade various aspects of the matchday experience at every Premier League ground over several visits across recent season. Clubs are marked out of 100 in eight different categories: pre-arrival, arrival, club shop, pre-match experience, match experience, catering, toilet facilities and post-match.
Palace ranked second in the league for ‘warmest welcome’ last season, in large part due to the club’s Fan Support Team and staff interaction which was deemed “exceptional”, with the friendliness and helpfulness of club staff at the stadium highlighted. This was borne out by Palace scoring 91.94 out of 100 in the ‘arrival category’, well in excess of the league average.

The lively Crystal Palace Fanzone was the other key strength of the ground identified by VisitFootball. The report also noted the quality of the food options in Selhurst Park, and the helpfulness and friendliness of the catering staff. All of this led to the overall home fan experience at Selhurst Park Palace scoring 84.84 out of 100, again comfortably above the average for Premier League stadiums.
This represents the best result Selhurst Park has achieved from VisitFootball since returning to the Premier League in the 2013/14 season and continues a consistent trajectory of year-on-year improvement in the fan experience over that time.
Reacting to the results, Phil Alexander, Crystal Palace CEO, said “Crystal Palace fans generate a fantastic atmosphere on match days, and as a club we are always striving to ensure our fans enjoy the best experience possible when they visit Selhurst Park. These results are testament to the environment that all of the staff at the club, led superbly by Operations Director Sharon Lacey, have worked hard to create. We will keep looking to find new and exciting ways to enhance the matchday experience for all supporters.”

Mandy Lane, Managing Director of LiveTourism, who carry out the Visit Football assessment, said: “From Crystal Palace’s first customer experience assessment in their promotion year of 2013, the club has tirelessly focused on improvement - from the quick wins identified to longer term objectives. There are three key elements in achieving this level of success; it requires ‘buy in from the top’ - the Club leadership team, a key person within the Club responsible for driving change and delivering on action plans and all departments working collectively and cohesively together. Crystal Palace has accelerated change through this process and are thoroughly deserving of this achievement.”
So hats off to the club the support team, volunteers and food staff. The fan zone is a great place baring in mind the limited space etc.
Now we are all aware of the many problems within some parts the ground as it getting on a bit so this ranking makes it even more about the people!

This isn't a spoof?

 


Red and Blue Army!

Alert Alert a moderator to this post Edit this post Quote this post in a reply
View Rudi Hedman's Profile Rudi Hedman Flag Caterham 17 Jul 19 7.20pm Send a Private Message to Rudi Hedman Add Rudi Hedman as a friend

If it helps them sing up to influence 3 points taken away from Selhurst Park then it’s all good and worthwhile.

 


COYP

Alert Alert a moderator to this post Edit this post Quote this post in a reply
View elgrande's Profile elgrande Flag bedford 17 Jul 19 7.22pm Send a Private Message to elgrande Add elgrande as a friend

I take it they didn't visit the Arthur

 


always a Norwood boy, where ever I live.

Alert Alert a moderator to this post Edit this post Quote this post in a reply
View ASCPFC's Profile ASCPFC Flag Pro-Cathedral/caravan park 17 Jul 19 7.24pm Send a Private Message to ASCPFC Add ASCPFC as a friend

'toilet facilities'; 'variety of food options': this has to be a joke.
They were definitely not in the Arfur.

 


Red and Blue Army!

Alert Alert a moderator to this post Edit this post Quote this post in a reply
View Pierre's Profile Pierre Flag Purley 17 Jul 19 7.33pm Send a Private Message to Pierre Add Pierre as a friend

I would say that's probably a no and definately not at half time!

 

Alert Alert a moderator to this post Edit this post Quote this post in a reply
View Bangell's Profile Bangell Flag Oxford 17 Jul 19 7.34pm Send a Private Message to Bangell Add Bangell as a friend

Did we spend our whole transfer budget bribing these people?

 

Alert Alert a moderator to this post Edit this post Quote this post in a reply
View Nicholas91's Profile Nicholas91 Flag Kent 17 Jul 19 7.55pm Send a Private Message to Nicholas91 Add Nicholas91 as a friend

Originally posted by Bangell

Did we spend our whole transfer budget bribing these people?

Shouldn’t mock, could turn out to be the best £100 we’ve spent.

 

Alert Alert a moderator to this post Edit this post Quote this post in a reply
View martin2412's Profile martin2412 Flag The Big Wide World 17 Jul 19 8.52pm Send a Private Message to martin2412 Add martin2412 as a friend

Originally posted by Nicholas91

Shouldn’t mock, could turn out to be the best £100 we’ve spent.

 

Alert Alert a moderator to this post Edit this post Quote this post in a reply

 


Previous Topic | Next Topic

You are here: Home > Message Board > Palace Talk > Club ranked 2nd by 'Visit Football' report