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July 19 2024 12.13am

Trust Meeting with Club on Season Ticket position

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View Dubai Eagle's Profile Dubai Eagle Flag 22 Sep 20 12.10pm Send a Private Message to Dubai Eagle Add Dubai Eagle as a friend

Given today's announcement on the deferring of supporters returning to professional games (No matter how obvious it was that it was going to happen given the recent escalation of the Covid situation in the UK) it does provide the club an opportunity to revisit the whole season ticket situation without losing too much face - clearly getting businesses to publicly retract from a situation in favour of new rules / guidelines dosent happen very often but in this instance I would urge the club to listen to reason as its clear that they announced this seasons ST packages & payment options with those options taking on a very one sided approach - (after all it is their business & they can take whatever approach they like)

But in my view (for what its worth) Paying up front for 17 prospective games when in all likelihood with ballot allocation you will only see Perhaps 6 / 7 (who knows how many games) I have no problem with the club taking an up front payment in line with a reasonable spend amount - maybe £200 / £250- which can be topped up as matches are attended & the credited amount dwindles.

If you do pay & go into the ballot,there is no way of knowing yet where you will sit & if any of the refreshments / amenities are going to be available, thereby reducing the attraction of attending (the opportunity to sit with your mates & have a few beers is certainly part of the experience for many)
Maybe the bubble allocation system will help some part of that / maybe it wont.

I would also say that those in the club management that made that decision are probably in the position where they could part with £600 / £700 without it hurting the bank balance too much.

There is no option to reserve your seat for the following year if you arent prepared to pay the 17 game amount & mix in with reduced attendances (if you dont fall into those catagories of 65+ or shielding (staying away for doctors orders)
For me this is also a bit of an oversight which has the potential to bit you in the bum come June / July next year.

This new V12 credit payments - its obvious to see why this is attractive to the club, they dont have to decide if someone is credit worthy, they dont have to collect the monthly payments & they receive pretty much the whole season ticket money up front from V12 - all sound business reasons -however given the current state of things Covid / furlough etc I would have preferred them to have adopted the approach of - Existing ST holders with clean payment records stay in the current (last years) system - Existing ST holders with problematic payment records go into the V12 system - New applications ST go into the V12 system, the club will get their introduction of the V12 system (it will take them a bit longer but they will eventually get it without the heartache)

Why do I think this is so important ?
A football club has a very unique relationship with its supporters / fan base, they are not customers in the normal sense of the word, often that fan base will stick with the same club through thick & thin
(we might grumble a bit along the way but most of us are still in it for the long haul)

We all know that a full Selhurst Park is absolutely what you want on game day- those supporters packed into our compact stadium add to the match day experience for the team, the club & each other (against the visiting team & their fans)

As a number of people have said ST income is about 8% of revenue (I have no idea if it is or not but lets take that number as fact) The 8% ST revenue is available when the club is in the Premier league & the stadium is full - Covid & the knock on effects will ensure that is not the case this year.

If the club is relegated - TV money & its associated payments drop & the club then becomes more reliant on the supporters, the same supporters that today with the current ST payment plans they are marginalizing themselves from.

As a summary - (sorry its been a bit long winded)
My guess is that someone from the club knows 100% almost every hour / day exactly how many season tickets have been sold / paid for - if the number is too low , they will probably take another look at it & reconsider, if its a decent uptake under the new payment plans / packages nothing will happen -

But I would say to the club - your stance this year has caused considerable anxiety & frustration to the average fan & families - if you are comfortable turning the seats over to casual visitor / cucumber sandwich brigade who will only be there during the good times, then you cannot complain in x years time when we are in the Championship & the stadium is half full & a considerable amount of your supporter / fan base is in someone else stadium.


 

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View martin2412's Profile martin2412 Flag Living The Dream 22 Sep 20 12.53pm Send a Private Message to martin2412 Add martin2412 as a friend

Originally posted by Crawfc

So with the expected deferment of sporting events having spectators, will the club take this chance to pause, return all monies paid, reflect and then another day adopt a different approach to season tickets.

That costs them nothing as they can hardly retain the funds paid and endeavour to win back some appreciation from fans, who by their nature are the most loyal due to holding season tickets.

I sincerely hope so.

It won’t undo the pain and conflict to a club they love many have clearly felt, but it might, just might, reduce it

I / we live in hope

What it won't also do is take away any (now unnecessary) credit blacklisting some people may now have courtesy of V12.

 

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View Midlands Eagle's Profile Midlands Eagle Flag 22 Sep 20 1.27pm Send a Private Message to Midlands Eagle Add Midlands Eagle as a friend

Originally posted by martin2412

What it won't also do is take away any (now unnecessary) credit blacklisting some people may now have courtesy of V12.

For what it's worth V12 Finance is a trading division of Secure Trust Bank PLC

 

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View HKOwen's Profile HKOwen Flag Hong Kong 23 Sep 20 1.25am Send a Private Message to HKOwen Add HKOwen as a friend

I don't think there is any issue of face saving to be had, the Club has not in their own eyes done anything wrong.

Just because a few customers complained so what.

All they need to do now is wait until crowrds are allowed back so they can calculate the credit they will need to give to 21/22 ST renewals

 


Responsibility Deficit Disorder is a medical condition. Symptoms include inability to be corrected when wrong, false sense of superiority, desire to share personal info no else cares about, general hubris. It's a medical issue rather than pure arrogance.

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View Dubai Eagle's Profile Dubai Eagle Flag 23 Sep 20 9.13am Send a Private Message to Dubai Eagle Add Dubai Eagle as a friend

Clearly I got a bit emotional / carried away with my post yesterday - Must have been my hormones -

Apologies to anyone who was brassed off with it - including any members of the club-

it would have been enough for me to say - any restructuring of the ST offering would probably depend upon how many tickets have already been sold, if they have sold plenty then its not realistic to expect a new / different offer.


 

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View HKOwen's Profile HKOwen Flag Hong Kong 23 Sep 20 10.25am Send a Private Message to HKOwen Add HKOwen as a friend

Why are you apologising for giving the Club a deserved dose of reality?

Remember you are a customer now

 


Responsibility Deficit Disorder is a medical condition. Symptoms include inability to be corrected when wrong, false sense of superiority, desire to share personal info no else cares about, general hubris. It's a medical issue rather than pure arrogance.

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View aquickgame2's Profile aquickgame2 Flag Beni = summer,Caribbean = winter 23 Sep 20 10.37am Send a Private Message to aquickgame2 Add aquickgame2 as a friend

Originally posted by NEILLO

Yes.

And I've just renewed for this season. I'm in the fortunate position that I can.

That doesn't mean that I like the way the whole thing has been handled.

Ditto

 

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View doombear's Profile doombear Flag Too far from Selhurst Park 23 Sep 20 11.11am Send a Private Message to doombear Add doombear as a friend

Originally posted by NEILLO

Yes.

And I've just renewed for this season. I'm in the fortunate position that I can.

That doesn't mean that I like the way the whole thing has been handled.


As fans, if we can we generally will. I, too, am fortunate to be able to, and have renewed.

But, the club's action has left a number of loyal supporters with a credit score headache, and many others fretting over whether or not they will be able to retain their seat next season if they haven't paid the ridiculous retainer fee.

 

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