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August 9 2022 6.15pm

Airport queues

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View Teddy Eagle's Profile Teddy Eagle Flag 27 Jun 22 8.20am Send a Private Message to Teddy Eagle Add Teddy Eagle as a friend

Originally posted by NEILLO

On Thursday 9th., Gatwick NT, taxi to first pint 20 minutes !

However returning from Geneva was chaos. 2 hours to clear security as there were only 3 lanes open.

Falling down escalators isn't fun. I went from almost the top to the bottom at Bank tube station many years ago. Lucky to survive it. Spent the night at Guys Hospital where they made a connection between my mishap and the fact it was Beajolais Nouveau Day

You're right there. I took a flying header down the escalator at Old Street tube. Bit of a Catch - 22 in that if I hadn't been steaming I'd have hurt myself much worse but wouldn't have fallen down them in the first place.

 

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View ASCPFC's Profile ASCPFC Flag Pro-Cathedral/caravan park 28 Jun 22 12.59am Send a Private Message to ASCPFC Add ASCPFC as a friend

Several flights delayed today or cancelled. Birmingham airport first hand travel chaos. I will put it succinctly: Ryanair are compensating me no questions asked. That's how bad it was. I booked three different connections to make one. I've got a family to look after!

 


Patrick Vieira's
Red and Blue Army!

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View Dubai Eagle's Profile Dubai Eagle Flag 28 Jun 22 6.16am Send a Private Message to Dubai Eagle Add Dubai Eagle as a friend

My company was sending someone over from Belfast Monday morning,
(yesterday) I was supposed to pick them up from Heathrow at 08.00 am, by late Sunday they still hadn't received their confirmation number from the airline & couldn't tell me which terminal they were landing at so I wasn't too surprised when I got up at 5 am to walk my dogs that there was a text from the guy saying that the flight
(or at least his booking) was cancelled.

 

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View W12's Profile W12 30 Jun 22 5.20pm Send a Private Message to W12 Add W12 as a friend

A good dissection of what's going on. There is a serious message behind the comedy.

[Link]

 

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BlueJay Flag UK 30 Jun 22 5.36pm

Knock on effect of massive pandemic disruptions .. In a few months time I would hope they're less of an issue. Its not managed to disrupt my recent flights, but I think Ive been lucky really.

 

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View ASCPFC's Profile ASCPFC Flag Pro-Cathedral/caravan park 02 Jul 22 5.39pm Send a Private Message to ASCPFC Add ASCPFC as a friend

Still ongoing in Ireland - how is it UK?

The compensation isn't good enough. Over three hours isn't bad - if you can manage to claim it. My last delay was 2 hrs 10 or so. Only entitled to reasonable food and drink. Ryanair make everything impossible anyway with their late alerts and day after claims. There's no one to speak to when you need it. My favourite is their "chat bot". It knows nothing - may as well be a hoover.

 


Patrick Vieira's
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View Grumbles's Profile Grumbles 02 Jul 22 8.38pm Send a Private Message to Grumbles Add Grumbles as a friend

Originally posted by Teddy Eagle

You're right there. I took a flying header down the escalator at Old Street tube. Bit of a Catch - 22 in that if I hadn't been steaming I'd have hurt myself much worse but wouldn't have fallen down them in the first place.

steaming at a tube station, that means something totally different.

 

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View ASCPFC's Profile ASCPFC Flag Pro-Cathedral/caravan park 04 Jul 22 10.48am Send a Private Message to ASCPFC Add ASCPFC as a friend

This is Ireland's solution. I don't agree with it.

[Link]

 


Patrick Vieira's
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View Badger11's Profile Badger11 Flag Beckenham 04 Jul 22 11.20am Send a Private Message to Badger11 Add Badger11 as a friend

Originally posted by ASCPFC

This is Ireland's solution. I don't agree with it.

[Link]

Agreed not the answer.

In April Terminal 5 was a mass scrum there was just one queue and it was not organised, very stressful and chaotic for all.

2 weeks ago when I came back from Croatia through Terminal 2 it was very busy but they had the commonsense to put in these queueing tapes you see in the banks. It thinned the people into an organised queue which moved albeit slowly. They had staff every few yards telling people what to do (You don't need much training for that).

I also noticed that one person who was working the E- Gates walking up and down and reporting the ones that had broken down.

Like anything if the public can see that they are in an organised queue which is moving they will be patient.

It wasn't perfect but I felt more relaxed as it wasn't chaotic.

If you don't have enough staff to handle the volume then have staff work the queue, people often get upset because there is no one to talk to so having someone walk up and down and answering questions can reduce the stress.

Bringing in the military is not the answer. Perhaps fining the bosses of these companies might concentrate their minds.


Edited by Badger11 (04 Jul 2022 11.23am)

Edited by Badger11 (04 Jul 2022 11.24am)

 


One more point

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View Spiderman's Profile Spiderman Online Flag Horsham 04 Jul 22 11.24am Send a Private Message to Spiderman Add Spiderman as a friend

Originally posted by Badger11

Agreed no the answer.

In April Terminal 5 was a mass scrum there was just one queue and it was not organised, very stressful for all.

2 weeks ago when I came back from Croatia through Terminal 2 it was very busy but they had the commonsense to put in these queueing tapes you see in the banks. It thinned the people queue into an organised queue which moved albeit slowly. They had staff every few yards telling people what to do (You don't need much training for that).

I also noticed that one person was working the E- Gates walking up and down and reporting the ones that had broken down.

Like anything if the public can see that they are in an organised queue which is moving they will be patient.

It was perfect but I felt more relaxed as it wasn't chaotic.

If you don't have enough staff to handle the volume then have staff work the queue people often can upset because there is no one to talk to so having someone walk up and down and answering questions can reduce the stress.

Bringing in the military is not the answer. Perhaps fining the bosses of these companies might concentrate their minds.

The staff who marshalled the egates queue at Gatwick were made redundant, rather than being furloughed. They now cannot recruit because the pay and shift rosters were appalling. This is solely down to GAL

 

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View Badger11's Profile Badger11 Flag Beckenham 04 Jul 22 11.25am Send a Private Message to Badger11 Add Badger11 as a friend

Originally posted by Spiderman

The staff who marshalled the egates queue at Gatwick were made redundant, rather than being furloughed. They now cannot recruit because the pay and shift rosters were appalling. This is solely down to GAL

Yup which is why the bosses should be fined.

 


One more point

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View W12's Profile W12 04 Jul 22 11.53am Send a Private Message to W12 Add W12 as a friend

People need to keep in mind that this is happening all over the world and with a backdrop that there are significantly less flights scheduled than there were back in 2019.

Almost as if it was deliberate.

 

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