Season Ticket +

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VKR1888 London 08 Aug 22 3.54pm
Apologies if this has been covered before. Has anyone looked at getting a refund or partial refund for the Season Ticket + given that the main reason a lot of people bought this extra was because of the resale option? I emailed the box office about what we have as options but not unsurprisingly it has been radio silence!! Just wondering if anyone has had communication with them on this matter?
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VKR1888

London 08 Aug 22 3.54pm

Apologies if this has been covered before.

Has anyone looked at getting a refund or partial refund for the Season Ticket + given that the main reason a lot of people bought this extra was because of the resale option?

I emailed the box office about what we have as options but not unsurprisingly it has been radio silence!!

Just wondering if anyone has had communication with them on this matter?

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Dubai Eagle 08 Aug 22 4.55pm
I have + and the 3 big selling points were - a) Palace TV b) Share / sell your seat c) Free gift If you were a junior season ticket holder you also got a free shirt - If you try and allocate monitory value to the 3 items it would probable work out somewhere in line with as follows: Palace TV Ł27.50 Gift Ł7.50 Share / sell ticket Ł15.00 - So what your claiming for is a value of approximately Ł15.00 which arguably could be split again to determine a value for the Share ticket = Ł7.50 + Sell ticket = Ł7.50 - If you get a reply that dramatically differs from that I would be surprised -
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Dubai Eagle

08 Aug 22 4.55pm

I have + and the 3 big selling points were -
a) Palace TV
b) Share / sell your seat
c) Free gift
If you were a junior season ticket holder you also got a free shirt -
If you try and allocate monitory value to the 3 items it would probable work out somewhere in line with as follows: Palace TV Ł27.50 Gift Ł7.50 Share / sell ticket Ł15.00 -
So what your claiming for is a value of approximately Ł15.00 which arguably could be split again to determine a value for the Share ticket = Ł7.50 + Sell ticket = Ł7.50 -
If you get a reply that dramatically differs from that I would be surprised -

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Elpis In a pub 08 Aug 22 8.15pm
The football club we all love has gone , the team is still there , just ,but it wont be long before that is sacrificed on the altar of a quick buck for investors Enjoy it while you can And we still need a striker
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Elpis

In a pub 08 Aug 22 8.15pm

The football club we all love has gone , the team is still there , just ,but it wont be long before that is sacrificed on the altar of a quick buck for investors

Enjoy it while you can

And we still need a striker

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VKR1888 London 09 Aug 22 8.55am
Originally posted by Dubai Eagle I have + and the 3 big selling points were - a) Palace TV b) Share / sell your seat c) Free gift If you were a junior season ticket holder you also got a free shirt - If you try and allocate monitory value to the 3 items it would probable work out somewhere in line with as follows: Palace TV Ł27.50 Gift Ł7.50 Share / sell ticket Ł15.00 - So what your claiming for is a value of approximately Ł15.00 which arguably could be split again to determine a value for the Share ticket = Ł7.50 + Sell ticket = Ł7.50 - If you get a reply that dramatically differs from that I would be surprised - I dont use Palace TV and have never paid for it in previous seasons. So I would be clamining for more over 50% of the value I paid.
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VKR1888

London 09 Aug 22 8.55am

Originally posted by Dubai Eagle

I dont use Palace TV and have never paid for it in previous seasons.

So I would be clamining for more over 50% of the value I paid.

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Dubai Eagle 09 Aug 22 9.22am
Palace TV was a stand alone extra cost option in previous seasons, its only this season have I seen it packaged in with other items in this + package - I dont remember seeing an option to take the + package without the Palace tv section (even at a reduced price) - but honestly I didn't read the small print that closely In any event best of luck with your claim.
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Dubai Eagle

09 Aug 22 9.22am

Palace TV was a stand alone extra cost option in previous seasons, its only this season have I seen it packaged in with other items in this + package -

I dont remember seeing an option to take the + package without the Palace tv section (even at a reduced price) - but honestly I didn't read the small print that closely

In any event best of luck with your claim.

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VKR1888 London 09 Aug 22 9.25am
Originally posted by Dubai Eagle Palace TV was a stand alone extra cost option in previous seasons, its only this season have I seen it packaged in with other items in this + package - I dont remember seeing an option to take the + package without the Palace tv section (even at a reduced price) - but honestly I didn't read the small print that closely In any event best of luck with your claim. I dont expect to get anything back at all, I dont even expect to get a response! As a supporter/customer of the club I just expect a better service. If I pay for something and it turns out not to be part of what I receive then there should either be a part refund or a chance to 'send back' that item. I have never really had any issues with the club and found the staff (once you get through) to be helpful. Hopefully it is not a sign of things to come.
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VKR1888

London 09 Aug 22 9.25am

Originally posted by Dubai Eagle

Palace TV was a stand alone extra cost option in previous seasons, its only this season have I seen it packaged in with other items in this + package -

I dont remember seeing an option to take the + package without the Palace tv section (even at a reduced price) - but honestly I didn't read the small print that closely

In any event best of luck with your claim.

I dont expect to get anything back at all, I dont even expect to get a response!

As a supporter/customer of the club I just expect a better service. If I pay for something and it turns out not to be part of what I receive then there should either be a part refund or a chance to 'send back' that item.

I have never really had any issues with the club and found the staff (once you get through) to be helpful. Hopefully it is not a sign of things to come.

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Ashfordpalace Horsham 09 Aug 22 3.46pm
I decided on opting for the ST+, mainly because I have a operation coming up and I wanted the ease of transfering my ST to friends. Taking this aside, the Palace TV was a good addition, especially with the recent games in Asia. The 10% shop discount and free gifts are an added bonus. I did save Ł8 recently with a few polo shirts If you cost everything then it was a no brainer for me personally. Key ring Ł3, Badge Ł4, Water Bottle Ł18. Palace TV Ł32.99 annually (Total Ł58 retail) My main issue is being able to transfer my ticket. No clear instructions, however i have found a way, but it still doesnt work! Any advise would be welcome, although i have emailed the club for directions
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Ashfordpalace

Horsham 09 Aug 22 3.46pm

I decided on opting for the ST+, mainly because I have a operation coming up and I wanted the ease of transfering my ST to friends. Taking this aside, the Palace TV was a good addition, especially with the recent games in Asia. The 10% shop discount and free gifts are an added bonus. I did save Ł8 recently with a few polo shirts
If you cost everything then it was a no brainer for me personally. Key ring Ł3, Badge Ł4, Water Bottle Ł18. Palace TV Ł32.99 annually (Total Ł58 retail)
My main issue is being able to transfer my ticket. No clear instructions, however i have found a way, but it still doesnt work! Any advise would be welcome, although i have emailed the club for directions

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Wigster East grinstead 09 Aug 22 4.19pm
The instructions the club advertised weren't correct. I transferred a ticket for the Arsenal game because of holiday to my sons girlfriend without any problem. Login to your account, select Tickets, then select 'find out more' tab on the season ticket+ icon (main screen). Your name and client ref will appear on the top right. Select that and hit the tickets tab. The games for this season will be shown. Select a game you want to transfer to another person and a tab top right will appear saying 'forward ticket' I selected that and forwarded on to a named person that i added. They didnt need to be a member but i had to supply a name, address, email address and D.O.B. Hope this works for you.
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Wigster

East grinstead 09 Aug 22 4.19pm

The instructions the club advertised weren't correct.
I transferred a ticket for the Arsenal game because of holiday to my sons girlfriend without any problem.
Login to your account, select Tickets, then select 'find out more' tab on the season ticket+ icon (main screen).
Your name and client ref will appear on the top right.
Select that and hit the tickets tab.
The games for this season will be shown.
Select a game you want to transfer to another person and a tab top right will appear saying 'forward ticket'
I selected that and forwarded on to a named person that i added. They didnt need to be a member but i had to supply a name, address, email address and D.O.B.
Hope this works for you.

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