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Box Office
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 Barcelona Based Fan  No longer Barcelona, now living in... 02 Aug 22 4.35pm |
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No call back 3 days running! 55 mins in total on hold!
It's laughable that they put out a news bulletin saying we should've received our season tickets by now or cards if we're elderly or disabled and that all tickets have to be NFC or electronic! If you haven't received it please email boxoffice Hahahahahha what a joke!
I don't always carry my phone anyway &
What if you have a old phone that cant support the data etc or like me have learning difficulties? I will pop in early Fri if they're open!
TaxiMark
Sheffield Wednesday Fan
Posted 23 February 2013 - 07:49 PM
I don't mind palace to be fair. Much better club than tinpot Charlton and Brighton
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Henry of Peckham  Eton Mess 02 Aug 22 4.42pm |
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No feedback from Box Office or 'Customer Services' on what the contingency arrangement is for those who have paid for a season ticket but not received it by Friday. Silence is just plain ignorant and the brinkmanship is wholly unecessary from a club that says it values its supporters!
Denial is not just a river in Egypt
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The groover  Danbury 02 Aug 22 4.56pm |
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I can see Friday being the same cluster f as the first couple of games last season.
My NFC has never worked. Always used the QR code to get in.
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| NE14T 04 Aug 22 3.05pm |
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What a horrible experience having a season ticket these days. I have 3 tickets for me and 2 boys and none of us can access tickets. My old nokia phone doesn’t NFC and my boys don’t have phones yet. No one answers Box Office or call backs. Thanks Parish for making the whole experience utterly miserable
The beatings will stop when morale improves.
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| Willo South coast - west of Brighton. 04 Aug 22 3.19pm |
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Originally posted by Henry of Peckham
No feedback from Box Office or 'Customer Services' on what the contingency arrangement is for those who have paid for a season ticket but not received it by Friday. Silence is just plain ignorant and the brinkmanship is wholly unecessary from a club that says it values its supporters!
Appalling.
The club certainly values its corporate customers, those paying for corporate and premium packages ! Speronis, Corporate Box etc etc etc !! Some might argue that these are the only ones that the club values !
The manager appears to have been sending out 'Distress signals' about the squad being short on mumbers etc etc.
A challenging season lies ahead, all very dispressing.
:'( :'( :'(
Edited by Willo (04 Aug 2022 3.34pm)
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| Spiderman Horsham 04 Aug 22 3.30pm |
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Originally posted by Willo
Appalling.
The club certainly values its corporate customers, those paying for corporate and premium packages ! Speronis, Corporate Box etc etc etc !! Some might argue that these are the only ones that the club values !
The manager appears to have been sending out 'Distress signals' about the depth of the squad etc etc.
A challenging season lies ahead, all very dispressing.
:'( :'( :'(
Edited by Willo (04 Aug 2022 3.20pm)
Anyone who can should read the thread on bbs. Absolutely appalling treatment, endured by many.
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| NE14T 04 Aug 22 4.11pm |
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I’d be interested to know if anyone has got through to the Box Office over the last 2 days including call-back?
Surely it’s not beyond the wit of man to bring in extra staff to cover the phones a week before season starts.
The customer service is shockingly bad. All Parish seems to worry about is money. He needs to go back to basics. The man has plummeted in my estimation.
The beatings will stop when morale improves.
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| JRW2 Dulwich 04 Aug 22 4.39pm |
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Originally posted by Willo
Appalling.
The club certainly values its corporate customers, those paying for corporate and premium packages ! Speronis, Corporate Box etc etc etc !! Some might argue that these are the only ones that the club values !
The manager appears to have been sending out 'Distress signals' about the squad being short on mumbers etc etc.
A challenging season lies ahead, all very dispressing.
:'( :'( :'(
Oh come on Willo. We all know that the Box Office is absolute rubbish, but it's a bit early even by your standards to start ringing the bells of doom.
Edited by Willo (04 Aug 2022 3.34pm)
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| NE14T 04 Aug 22 5.33pm |
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I wonder if Sharon Lacey, Director of Operations is starting to worry about job security. What a mess she presides over. Having said that there’s also a Director of Ticketing. What a waste of space that guy is.
The beatings will stop when morale improves.
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| Gary St.Andrews Kenley 04 Aug 22 7.46pm |
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Having trouble getting my e-ticket for the Arsenal game. Same thing happened last season with the Arsenal fixture. Seems to be an ongoing issue?
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| Spiderman Horsham 04 Aug 22 7.52pm |
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You shouldn’t be surprised at the voice of doom, that is Willo. We could qualify for Europe and he would complain we should have won the league.
Still at least Clattenf**k was never anything other than fair
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| premier fan BR4 04 Aug 22 8.04pm |
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I’ve been waiting for a call back for two days. Not sure I can go tomorrow. Can’t give or transfer my ticket to anyone.
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| The groover Danbury 04 Aug 22 8.08pm |
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Mates OAP ST card hasn't arrived. Spent 3 hrs on the phone! Seems like most kids and OAP tickets are not being sent.
Its not like he can "pop in" to the box office to collect it. He lives in Bristol. So does he come tomorrow on the off chance that the incompetence can be sorted in person?
He's not taking the chance. He thinks the queue for the box office will be miles long. He could be right. Its rather a long way to come to end up watching it in a pub.
What other entertainment event treats its paying customers like this? If this was a one off it could be accepted, but it's happening at the start of every season.
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| CPFC18 04 Aug 22 10.31pm |
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My direct debit for my season ticket has bounced for some reason. Have tried for 2 days to contact them to pay it. Many emails and countless calls not answered. Anyone know if my ST will be barred from entry tomorrow.
Box office this past 2 weeks has been scandalous
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Hannes  Vienna 11 Aug 22 1.05pm |
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Mate and I ordered tickets for Liverpool away. Both of us haven't received tickets up to now by mail. Sent them an E-Mail asking to prepare duplicates for collection at Anfield as we are leaving tomorrow for Liverpool. No reply to my E-Mail. Tried to reach them on the phone to no avail. So I travel tomorrow without any tickets or confirmation that we can collect them at Anfield.
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| cpfc1976 Reading 11 Aug 22 5.27pm |
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I’ve currently have two spares, assuming they don’t sell (face value and to Palace fans only with decent posting history) and If I go (not 100% right now owing to work issues) then I can meet you on Monday early evening - assuming you haven’t received them by then. Shouldn’t be like this though should it - terrible from the box office yet again.
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| cpfc1976 Reading 11 Aug 22 5.28pm |
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Originally posted by cpfc1976
Hannes - I currently have two extra spares, assuming they don’t sell (face value and to Palace fans only with decent posting history) and If I go (not 100% right now owing to last minute work issues) then I can meet you on Monday early evening - assuming you haven’t received them by then. Shouldn’t be like this though should it - terrible from the box office yet again.
Edited by cpfc1976 (11 Aug 2022 5.28pm)
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| Hannes Vienna 11 Aug 22 7.26pm |
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Thanks very much for your offer, cpfc1976, but fortunately I received a reply to my E-Mail from customer-service a short time ago that they have put us on the duplicate list. So we should be able to collect them at Anfield and it seems that we are OK. And -late - kudos to the box office. Thanks again for your kind offer!
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| cpfc1976 Reading 11 Aug 22 9.51pm |
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Originally posted by Hannes
Thanks very much for your offer, cpfc1976, but fortunately I received a reply to my E-Mail from customer-service a short time ago that they have put us on the duplicate list. So we should be able to collect them at Anfield and it seems that we are OK. And -late - kudos to the box office. Thanks again for your kind offer!
No problem mate, glad you got it sorted in the end.
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eagleman13  On The Road To Hell & Alicante 12 Aug 22 1.05pm |
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See the club have closed the shop & the box office, wonder why that is?
This operation, will make the 'Charge Of The Light Brigade' seem like a simple military exercise.
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