My First Letter of complaint Ever
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 INTER YANAN !  Maidstone 13 Sep 16 12.07pm |
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for anyone interested, still no response I have tried all avenues mentioned in this thread but to no avail. shocking really and sadly just shows the need for a true fan is not there any more. I have no matter what the season plans out like made the concious decision I will not renew next season. im gutted but will cherish the season I have left and then begrudgingly walk away as my father and I decided they wont care that we have but we do care that its not the same any more. cutting my nose off to spit my face but im an ugly git so dont matter too much lol
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Selhurstboys  Basel 13 Sep 16 12.47pm |
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To be honest my freind it's not just CPFC that behaves like this. Many corporations like mobile phone companies for example provide a similar bad service. It's a sign of the times, sadly. I've also recently complained about not receiving my gold membership pack that I ordered back in early May this year. It arrived yesterday by registered mail with a note and what seemed to be a sincere apology for the delay and a nice gesture of the box being signed by Christian Benteke (hopefully genuine). However, the note also mentioned that the membership card itself will be forwarded on at a later date so I still haven't got that. That's four months since I made the original order and dozens of emails too. What I've learnt over the years is to always be patient, pleasant and persistent and you will get what you deserve in the end. Any other approach leaves you disgruntled and disappointed so I choose the former. That doesn't mean you shouldn't complain and pursue that further though. Just be those three things I mentioned above. Anyway, sorry to hear you might not renew your tickets but maybe think of it this way....it's not so much that CPFC Ltd need your support it's your fellow fans and the team that needs it if we are to get on and achieve great things in these times. COYP!!
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| Ginger Pubic Wig Wickham de L'Ouest 13 Sep 16 4.05pm |
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I hope you are wrong and that it is incompetence rather than indifference that is behind this. I agree it is poor from the club (unless there is an innocent explanation) but for me, we just grew too fast and there are holes throughout the club that they are trying to plug. I'd just say that, were it me, I'd be annoyed but would believe it's far more likely to be incompetence. And, annoying as that is, you should see beyond it and stick with the Palace. Anything else is cutting off your nose to spite your face. Good luck either way. Legitimate complaint
If you want to live in a world full of kindness, respect and love, try to show these qualities. |
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| justpassing 13 Sep 16 5.37pm |
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Unfortunately in the premier league, supporters are not necessary. The only thing that really matters is the sky money. Players will be pampered and waited on despite their overinflated wages. Us supporters can go and get stuffed.
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Flash  Lampeter 13 Sep 16 6.07pm |
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Originally posted by rmdavis02
It's a really good e-mail and deserves a proper considered response from the club. I am sure SP would be mortified if he knew how you have been treated on the day and would want to compensate you properly for your inconvenience, perhaps by inviting you and your dad to sit with him in the director's lounge or whatever it's called. Please don't stop supporting the club. I know we have to put up with a lot, but I reckon the Board genuinely want to improve fans' experience even if they don't always succeed. I'll be watching out here for developments. Whatever happens, don't stop supporting. I'm convinced SP is a true supporter who would be furious if he knew fans are suffering the match day experiences you've outlined.
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ASCPFC  Pro-Cathedral/caravan park 13 Sep 16 6.27pm |
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Have received nothing for my international membership and wonder if anyone has received anything? I'm supposed to be over in a couple of weeks. I have enquired with the club but got no response.
Red and Blue Army! |
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| kev64 Cambs 13 Sep 16 6.31pm |
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To be fair to be box office they have always responded to my e mails very qiuckly. In regards to your complaint it was sent to several persons which may of caused confusion to who you would like a response from and maybe they all think another person has replied. The complaint itself just kind of starts well in regard to ticket issues then turns into a bit of a general ramble regarding everything from food to what's wrong with modern football. However justified these may be its a pain in the arse to reply to, so my guess it went to file 13. Best bet next time keep it simple and to the point. If I was you take a breath and let it go life's to short to worry about tickets and points from your hot dog.
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chateauferret  13 Sep 16 7.44pm |
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Originally posted by est1905
Biggest load of tripe I have ever read. I design (big) business systems (or at least central parts of them) and in my professional experience consulting in this area he's actually absolutely right. The points he makes are not issues on the scale of a family business with a few employees but in a business with hundreds of millions of pounds at issue and tens of thousands of customers this is exactly how projects are prioritised according to cost, benefit and risk. HTH.
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| Kingvagabond London 13 Sep 16 8.14pm |
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The number one issue at Selhurst Park is... Selhurst Park. We have massive issues when it comes to the infrastructure. Essentially, the wifi can't be accessed from various parts, the concourses are too small in other parts. In the Arthur for instance you can't have state of the art ePOS (interconnected networked tills) because you can't connect to the network. Whilst that wasn't an issue 5 years ago because no one was there, now the Arthur is rammed. The concourse being as narrow as it is means that the queues for food/drinks and the toilets (which are s***e and again not big enough) make it take forever to get through. Until we are able to either fully renovate Selhurst or move then it won't get any better. I recognise that the season ticket issue is separate and was f***ing appalling planning with zero contingency and redundancies built in. On a personal basis anytime I've had a problem I've emailed Cheryl Wiseman (pa to the Board) who is absolutely incredible, sounds like Sharon Lacey is of a similar ilk.
Part of Holmesdale Radio: The Next Generation Quote cornwalls palace at 24 Oct 2012 9.37am He was right!!!...and we killed him!!... poor Orpinton Eagles........ |
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| Percy 13 Sep 16 8.28pm |
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Like someone else said, if you expect a response I would stick to the point, the first time you put it up I lost interest after the first couple of lines. This time I thought I'd read it and I've now realised that thats a minute of my life I'm never going to get back.In all seriousness. come on, you're really not going to renew your season ticket over this? Edited by Percy (13 Sep 2016 8.29pm)
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| Flash Lampeter 13 Sep 16 9.47pm |
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Originally posted by Michaelawt85
Has anyone had a response from the club regarding complaints they have emailed in? Yes - I emailed Sharon Lacey to tell her about the unacceptable match day experiences fans were reporting. She replied at 20.12 this evening to apologise and confirms she's on the case. She'll be seeking a personal meeting with the 2 guys (father & son) who raised the issue.
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| INTER YANAN ! Maidstone 14 Sep 16 6.08pm |
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A little further update, I have to hold my hands up or it was fait but I jumped the gun a bit. Sharon lacey personally called me this morning, she explained a few issues I have, spoke very well, informed and sincere.offered to have a meeting if we wanted to, but after the conversation I was just happy to hear that someone had took my complaint into account. (Informed some of the email was mentioned in communications meeting and does get fed back to parish so more gd news) Edited by INTER YANAN ! (14 Sep 2016 6.10pm)
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