Season ticket refunds

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Season ticket refunds

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JRW2 Dulwich 25 Jun 20 1.06pm
I know I'm bloody hopeless with technology, but even I expected to be able to apply for a refund. But I find I can't, so could a kind and tolerant person put me right? I've got as far as "Season Ticket Refund Options" and the instruction to "Please login and click 'Select' below". Unfortunately clicking 'Login' in the box in the bottom right-hand corner produces zilch. Where am I going wrong?

JRW2

Dulwich 25 Jun 20 1.06pm

I know I'm bloody hopeless with technology, but even I expected to be able to apply for a refund. But I find I can't, so could a kind and tolerant person put me right?

I've got as far as "Season Ticket Refund Options" and the instruction to "Please login and click 'Select' below". Unfortunately clicking 'Login' in the box in the bottom right-hand corner produces zilch. Where am I going wrong?

Spiderman Horsham 25 Jun 20 2.22pm
Originally posted by JRW2 I know I'm bloody hopeless with technology, but even I expected to be able to apply for a refund. But I find I can't, so could a kind and tolerant person put me right? I've got as far as "Season Ticket Refund Options" and the instruction to "Please login and click 'Select' below". Unfortunately clicking 'Login' in the box in the bottom right-hand corner produces zilch. Where am I going wrong? I can get a refund for myself but can’t work out how to get one for my sons which I paid for and who is linked to my account. Do I have to log into his account? As I can renew both on my account can’t see why I can’t get a refund... help please

Spiderman

Horsham 25 Jun 20 2.22pm

Originally posted by JRW2

I know I'm bloody hopeless with technology, but even I expected to be able to apply for a refund. But I find I can't, so could a kind and tolerant person put me right?

I can get a refund for myself but can’t work out how to get one for my sons which I paid for and who is linked to my account. Do I have to log into his account? As I can renew both on my account can’t see why I can’t get a refund... help please

JRW2 Dulwich 25 Jun 20 2.39pm
Originally posted by Spiderman I can get a refund for myself but can’t work out how to get one for my sons which I paid for and who is linked to my account. Do I have to log into his account? As I can renew both on my account can’t see why I can’t get a refund... help please Just as you were posting, I finally worked out how to apply for my refund. On your question, if a number of tickets are linked to one account it seems they are all dealt with as one account. When asked for a season ticket reference number on the system, there's only space for one number, and I used my own (and not my partner's). The email acknowledgement I've received shows the amount due in respect of both my tickets. But my partner doesn't have a separate account. Do your sons? Anyway, hope that helps.

JRW2

Dulwich 25 Jun 20 2.39pm

Originally posted by Spiderman

Just as you were posting, I finally worked out how to apply for my refund.

On your question, if a number of tickets are linked to one account it seems they are all dealt with as one account. When asked for a season ticket reference number on the system, there's only space for one number, and I used my own (and not my partner's). The email acknowledgement I've received shows the amount due in respect of both my tickets. But my partner doesn't have a separate account. Do your sons? Anyway, hope that helps.

fan Caterham 25 Jun 20 2.42pm
Trust the club to make life difficult.Take a deep breath This is the way I see it. On friends and family I have me [senior] son and friend [adults] in lower tier of Holmsdale. When I applied I will get back £135 which by my calculation means the 3 tickets cost in total £641 Divide that by 19 and multiply by 4 =£134.94.[Rounded to £135! why?] It seems that all that money will go to my bank account as they asked for details NOT to the credit card I originally paid for my son and me [not his friend]. So I have to remember how much each individual ticket was and then refund my sons friend pro rata who paid on a different card. Added to which we all moved from block E got gold membership which all seems to be forgotton by the club who are not giving me the last 4 virtual programmes on offer. If you understand all that your a better man than me!!!! MADNESS Ask if the box office see it like that!

fan

Caterham 25 Jun 20 2.42pm

Trust the club to make life difficult.Take a deep breath

This is the way I see it. On friends and family I have me [senior] son and friend [adults] in lower tier of Holmsdale.

When I applied I will get back £135 which by my calculation means the 3 tickets cost in total £641 Divide that by 19 and multiply by 4 =£134.94.[Rounded to £135! why?]

It seems that all that money will go to my bank account as they asked for details NOT to the credit card I originally paid for my son and me [not his friend].

So I have to remember how much each individual ticket was and then refund my sons friend pro rata who paid on a different card.

Added to which we all moved from block E got gold membership which all seems to be forgotton by the club who are not giving me the last 4 virtual programmes on offer.

If you understand all that your a better man than me!!!! MADNESS

Ask if the box office see it like that!

Spiderman Horsham 25 Jun 20 2.50pm
Originally posted by JRW2 Just as you were posting, I finally worked out how to apply for my refund. On your question, if a number of tickets are linked to one account it seems they are all dealt with as one account. When asked for a season ticket reference number on the system, there's only space for one number, and I used my own (and not my partner's). The email acknowledgement I've received shows the amount due in respect of both my tickets. But my partner doesn't have a separate account. Do your sons? Anyway, hope that helps. Many thanks. I called the Box Office and they confirmed, although I only entered for 4, it automatically refunds for 8. It is straight forward but not sure the email was worded particularly well.

Spiderman

Horsham 25 Jun 20 2.50pm

Originally posted by JRW2

Just as you were posting, I finally worked out how to apply for my refund.

Many thanks. I called the Box Office and they confirmed, although I only entered for 4, it automatically refunds for 8. It is straight forward but not sure the email was worded particularly well.

JRW2 Dulwich 25 Jun 20 3.00pm
Blimey, this gets worse. I've fleetingly received an email from the Box Office. I say "fleetingly" because as I was starting to read it, it disappeared from my screen. From the few words I read I think it was saying that a refund has to be applied for in respect of each card separately. Not for the first - or no doubt last - time the words about arranging things in a brewery come to mind.

JRW2

Dulwich 25 Jun 20 3.00pm

Blimey, this gets worse. I've fleetingly received an email from the Box Office. I say "fleetingly" because as I was starting to read it, it disappeared from my screen. From the few words I read I think it was saying that a refund has to be applied for in respect of each card separately. Not for the first - or no doubt last - time the words about arranging things in a brewery come to mind.

StainesPalace Staines 25 Jun 20 3.43pm
When I click on personal details the section where it says season ticket refund amount is blank anyone else have this issue?

StainesPalace

Staines 25 Jun 20 3.43pm

When I click on personal details the section where it says season ticket refund amount is blank anyone else have this issue?

Jamesey Wandsworth 25 Jun 20 4.08pm
All worked OK for me earlier this pm. Each stage of the refund procedure went through and I am now waiting for four sections of my remaining games to appear in my bank account. Make sure you log on first to official CPFC page and it should be OK! Mine was very simple single transaction and it does seem a very complicated way of doing all this. But?.... Edited by Jamesey (25 Jun 2020 4.10pm) Nothing is fool-proof - fools are too ingenious

Jamesey

Wandsworth 25 Jun 20 4.08pm

All worked OK for me earlier this pm. Each stage of the refund procedure went through and I am now waiting for four sections of my remaining games to appear in my bank account. Make sure you log on first to official CPFC page and it should be OK! Mine was very simple single transaction and it does seem a very complicated way of doing all this. But?....

Edited by Jamesey (25 Jun 2020 4.10pm)

Nothing is fool-proof - fools are too ingenious

Lal Thornton Heath 25 Jun 20 4.46pm
Went for a refund instead of credit for next season as am only getting £50 back plus I don't know when next season will restart so might as well use the money on something else.

Lal

Thornton Heath 25 Jun 20 4.46pm

Went for a refund instead of credit for next season as am only getting £50 back plus I don't know when next season will restart so might as well use the money on something else.

kenners46 sydenham village 25 Jun 20 5.52pm
Originally posted by JRW2 I know I'm bloody hopeless with technology, but even I expected to be able to apply for a refund. But I find I can't, so could a kind and tolerant person put me right? I've got as far as "Season Ticket Refund Options" and the instruction to "Please login and click 'Select' below". Unfortunately clicking 'Login' in the box in the bottom right-hand corner produces zilch. Where am I going wrong? How did you do it in the end as im still unable to get the logon to highlight ?

kenners46

sydenham village 25 Jun 20 5.52pm

Originally posted by JRW2

I know I'm bloody hopeless with technology, but even I expected to be able to apply for a refund. But I find I can't, so could a kind and tolerant person put me right?

How did you do it in the end as im still unable to get the logon to highlight ?

palaceinthepark 25 Jun 20 6.02pm
Anybody had any success linking their Season ticket # to their online account? I get a message saying # not recognised

palaceinthepark

25 Jun 20 6.02pm

Anybody had any success linking their Season ticket # to their online account? I get a message saying # not recognised

essetwentyone london 25 Jun 20 6.09pm
Either the people who designed this system are completely useless or they are making it deliberately making it difficult to get a refund ! If you can’t submit your application today then you have to phone tomorrow onwards which no doubt will incur premium rates. This really is a joke !!

essetwentyone

london 25 Jun 20 6.09pm

Either the people who designed this system are completely useless or they are making it deliberately making it difficult to get a refund !
If you can’t submit your application today then you have to phone tomorrow onwards which no doubt will incur premium rates. This really is a joke !!

eagleman13 On The Road To Hell & Alicante 25 Jun 20 6.21pm
Originally posted by kenners46 How did you do it in the end as im still unable to get the logon to highlight ? Kenners, how i did it was as follows, Go to CPFC homepage, click 'Tickets; in upper taskbar, upon drop down, click 'Buy Tickets'. Top right hand corner it should say 'login' OR it might take you to your login details if you have stored them. Either way login & follow from there, hope that helps. This operation, will make the 'Charge Of The Light Brigade' seem like a simple military exercise.

eagleman13

On The Road To Hell & Alicante 25 Jun 20 6.21pm

Originally posted by kenners46

How did you do it in the end as im still unable to get the logon to highlight ?

Kenners, how i did it was as follows, Go to CPFC homepage, click 'Tickets; in upper taskbar, upon drop down, click 'Buy Tickets'. Top right hand corner it should say 'login' OR it might take you to your login details if you have stored them. Either way login & follow from there, hope that helps.

This operation, will make the 'Charge Of The Light Brigade' seem like a simple military exercise.

kenners46 sydenham village 25 Jun 20 7.36pm
Originally posted by eagleman13 Kenners, how i did it was as follows, Go to CPFC homepage, click 'Tickets; in upper taskbar, upon drop down, click 'Buy Tickets'. Top right hand corner it should say 'login' OR it might take you to your login details if you have stored them. Either way login & follow from there, hope that helps. Thanks, that is what ive tried but still comes up with a greyed out login when trying to access the refund bit.

kenners46

sydenham village 25 Jun 20 7.36pm

Originally posted by eagleman13

Thanks, that is what ive tried but still comes up with a greyed out login when trying to access the refund bit.

pieceofcake Cell 36,HMP Albany 25 Jun 20 8.00pm
Originally posted by kenners46 Thanks, that is what ive tried but still comes up with a greyed out login when trying to access the refund bit. That also happened to me 1st time.2nd time success. It is probable that if you miss something out you cannot proceed. I wanted a refund,so 1st time I rolled up a "1" in the Refund box.That didn't work,so next time rolled it up to "4" in the refund box and successful. It would seem you have to put in up to a maximum of 4,so if you want a refund it is 4 in that section. If you want it equally divided to the 4 options,put in "1" into each section.And so on.

pieceofcake

Cell 36,HMP Albany 25 Jun 20 8.00pm

Originally posted by kenners46

Thanks, that is what ive tried but still comes up with a greyed out login when trying to access the refund bit.

That also happened to me 1st time.2nd time success.
It is probable that if you miss something out you cannot proceed.

I wanted a refund,so 1st time I rolled up a "1" in the Refund box.That didn't work,so next time rolled it up to "4" in the refund box and successful.

It would seem you have to put in up to a maximum of 4,so if you want a refund it is 4 in that section.
If you want it equally divided to the 4 options,put in "1" into each section.And so on.

kenners46 sydenham village 25 Jun 20 8.06pm
Thanks all, finally done it, i had to unlink a 6 digit figure next to my name in personal details and then log back in and add the client ref on my season ticket...no idea what the 6 figure digit was but refund completed eventually

kenners46

sydenham village 25 Jun 20 8.06pm

Thanks all, finally done it, i had to unlink a 6 digit figure next to my name in personal details and then log back in and add the client ref on my season ticket...no idea what the 6 figure digit was but refund completed eventually

Paaalaaace Croydon 25 Jun 20 9.15pm
This is so rubbish.....i still cant get past the greyed out login box.

Paaalaaace

Croydon 25 Jun 20 9.15pm

This is so rubbish.....i still cant get past the greyed out login box.

Paaalaaace Croydon 25 Jun 20 9.43pm
Why is it no surprise that once again this is such a load of rubbish. I can log into my account both season tickets are linked, yet when i go to the refund page to select my options (i only want a credit towards future season tickets) i get a login box which is still greyed out....this is sending me bonkers! Anyone got any ideas?

Paaalaaace

Croydon 25 Jun 20 9.43pm

Why is it no surprise that once again this is such a load of rubbish.

I can log into my account both season tickets are linked, yet when i go to the refund page to select my options (i only want a credit towards future season tickets) i get a login box which is still greyed out....this is sending me bonkers!
Anyone got any ideas?

Paaalaaace Croydon 25 Jun 20 11.21pm
And why oh why is the Box Office Phone Number a premium rate 0871 number. No don't answer that I know the answer. Yep CPFC really care about their loyal fans!

Paaalaaace

Croydon 25 Jun 20 11.21pm

And why oh why is the Box Office Phone Number a premium rate 0871 number.

No don't answer that I know the answer.

Yep CPFC really care about their loyal fans!

gerry theagle newbury 26 Jun 20 10.12am
I had no trouble at all,followed the instructions and all done quickly. The club have done their best so you can split your choice of refund if that's what you want to do. Perhaps if you have more than one ticket it may be more complicated. I'm not a whizz with technology but managed my refund ok.

gerry theagle

newbury 26 Jun 20 10.12am

I had no trouble at all,followed the instructions and all done quickly.
The club have done their best so you can split your choice of refund if that's what you want to do.
Perhaps if you have more than one ticket it may be more complicated.
I'm not a whizz with technology but managed my refund ok.

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