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September 28 2020 6.05am

Season ticket refunds

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View JRW2's Profile JRW2 Flag Dulwich 25 Jun 20 1.06pm Send a Private Message to JRW2 Add JRW2 as a friend

I know I'm bloody hopeless with technology, but even I expected to be able to apply for a refund. But I find I can't, so could a kind and tolerant person put me right?

I've got as far as "Season Ticket Refund Options" and the instruction to "Please login and click 'Select' below". Unfortunately clicking 'Login' in the box in the bottom right-hand corner produces zilch. Where am I going wrong?

 

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View Spiderman's Profile Spiderman Flag Horsham 25 Jun 20 2.22pm Send a Private Message to Spiderman Add Spiderman as a friend

Originally posted by JRW2

I know I'm bloody hopeless with technology, but even I expected to be able to apply for a refund. But I find I can't, so could a kind and tolerant person put me right?

I've got as far as "Season Ticket Refund Options" and the instruction to "Please login and click 'Select' below". Unfortunately clicking 'Login' in the box in the bottom right-hand corner produces zilch. Where am I going wrong?

I can get a refund for myself but canít work out how to get one for my sons which I paid for and who is linked to my account. Do I have to log into his account? As I can renew both on my account canít see why I canít get a refund... help please

 

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View JRW2's Profile JRW2 Flag Dulwich 25 Jun 20 2.39pm Send a Private Message to JRW2 Add JRW2 as a friend

Originally posted by Spiderman

I can get a refund for myself but canít work out how to get one for my sons which I paid for and who is linked to my account. Do I have to log into his account? As I can renew both on my account canít see why I canít get a refund... help please

Just as you were posting, I finally worked out how to apply for my refund.

On your question, if a number of tickets are linked to one account it seems they are all dealt with as one account. When asked for a season ticket reference number on the system, there's only space for one number, and I used my own (and not my partner's). The email acknowledgement I've received shows the amount due in respect of both my tickets. But my partner doesn't have a separate account. Do your sons? Anyway, hope that helps.

 

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View fan's Profile fan Flag Caterham 25 Jun 20 2.42pm Send a Private Message to fan Add fan as a friend

Trust the club to make life difficult.Take a deep breath

This is the way I see it. On friends and family I have me [senior] son and friend [adults] in lower tier of Holmsdale.

When I applied I will get back £135 which by my calculation means the 3 tickets cost in total £641 Divide that by 19 and multiply by 4 =£134.94.[Rounded to £135! why?]

It seems that all that money will go to my bank account as they asked for details NOT to the credit card I originally paid for my son and me [not his friend].

So I have to remember how much each individual ticket was and then refund my sons friend pro rata who paid on a different card.

Added to which we all moved from block E got gold membership which all seems to be forgotton by the club who are not giving me the last 4 virtual programmes on offer.

If you understand all that your a better man than me!!!! MADNESS

Ask if the box office see it like that!

 

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View Spiderman's Profile Spiderman Flag Horsham 25 Jun 20 2.50pm Send a Private Message to Spiderman Add Spiderman as a friend

Originally posted by JRW2

Just as you were posting, I finally worked out how to apply for my refund.

On your question, if a number of tickets are linked to one account it seems they are all dealt with as one account. When asked for a season ticket reference number on the system, there's only space for one number, and I used my own (and not my partner's). The email acknowledgement I've received shows the amount due in respect of both my tickets. But my partner doesn't have a separate account. Do your sons? Anyway, hope that helps.

Many thanks. I called the Box Office and they confirmed, although I only entered for 4, it automatically refunds for 8. It is straight forward but not sure the email was worded particularly well.

 

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View JRW2's Profile JRW2 Flag Dulwich 25 Jun 20 3.00pm Send a Private Message to JRW2 Add JRW2 as a friend

Blimey, this gets worse. I've fleetingly received an email from the Box Office. I say "fleetingly" because as I was starting to read it, it disappeared from my screen. From the few words I read I think it was saying that a refund has to be applied for in respect of each card separately. Not for the first - or no doubt last - time the words about arranging things in a brewery come to mind.

 

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View StainesPalace's Profile StainesPalace Flag Staines 25 Jun 20 3.43pm Send a Private Message to StainesPalace Add StainesPalace as a friend

When I click on personal details the section where it says season ticket refund amount is blank anyone else have this issue?

 

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View Jamesey's Profile Jamesey Flag Wandsworth 25 Jun 20 4.08pm Send a Private Message to Jamesey Add Jamesey as a friend

All worked OK for me earlier this pm. Each stage of the refund procedure went through and I am now waiting for four sections of my remaining games to appear in my bank account. Make sure you log on first to official CPFC page and it should be OK! Mine was very simple single transaction and it does seem a very complicated way of doing all this. But?....

Edited by Jamesey (25 Jun 2020 4.10pm)

 


Nothing is fool-proof - fools are too ingenious

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View Lal's Profile Lal Flag Thornton Heath 25 Jun 20 4.46pm Send a Private Message to Lal Add Lal as a friend

Went for a refund instead of credit for next season as am only getting £50 back plus I don't know when next season will restart so might as well use the money on something else.

 

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View kenners46's Profile kenners46 Flag sydenham village 25 Jun 20 5.52pm Send a Private Message to kenners46 Add kenners46 as a friend

Originally posted by JRW2

I know I'm bloody hopeless with technology, but even I expected to be able to apply for a refund. But I find I can't, so could a kind and tolerant person put me right?

I've got as far as "Season Ticket Refund Options" and the instruction to "Please login and click 'Select' below". Unfortunately clicking 'Login' in the box in the bottom right-hand corner produces zilch. Where am I going wrong?

How did you do it in the end as im still unable to get the logon to highlight ?

 

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View palaceinthepark's Profile palaceinthepark Flag 25 Jun 20 6.02pm Send a Private Message to palaceinthepark Add palaceinthepark as a friend

Anybody had any success linking their Season ticket # to their online account? I get a message saying # not recognised

 

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View essetwentyone's Profile essetwentyone Flag london 25 Jun 20 6.09pm Send a Private Message to essetwentyone Add essetwentyone as a friend

Either the people who designed this system are completely useless or they are making it deliberately making it difficult to get a refund !
If you canít submit your application today then you have to phone tomorrow onwards which no doubt will incur premium rates. This really is a joke !!

 

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