Also, sometimes (on Samsung anyway) if you use the app, when you click the link to add the season ticket to the wallet it will just hang and nothing happens.

This is likely because your default browser on your phone is not Chrome, which means when you click on the link in the app, it will use your default browser and that might not be logged into a Google account for the wallet to work.

If this happens completely ignore the CPFC app and open Chrome. Make sure chrome is logged into your Google account log into your Palace account via the CPFC website on chrome. Then follow the same instructions as the app and everything *should* work.

Looks to me that there's been a lot of assumptions on the set up of everyone's phones, so if you don't match exactly how they think you have your phone set up, it might not work.

Hope this helps!

The trouble with computers, of course, is that they're very sophisticated idiots

Actually its mine from Facebook, I'm 64

I'm also a computer engineer but struggled myself. I had my own ticket sorted. Got to the turn style queue opened it up. Blank!!

Not impressed to say the least. Luckily it updated after about 3 minutes.

This is a serious issue that the club needs to get sorted. We are told that a connection to the web is not needed and then this happens. With 25,000 in the area connection is slow if at all.

Cheers groover, didnt mean to steal your thunder but it worked for me so thanks

Edited by kenners46 (06 Aug 2022 5.15pm)

I meant Kenner’s offspring must’ve sorted his phone out for him but it’s a good job fans like yourself are helping others out, because it seems a struggle to get any help or info from the club

Thanks so much. That worked!!

I kept my fingers crossed at the turnstile because others before me were falling by the wayside as their electronics failed. However, mine worked! I don't know why and I don't even know how the darn thing got onto my phone because I didn't put it there. When buying my ST I asked for a season ticket card. I'm eligible and was told by Customer Services and the Box Office I was going to be sent one. Did I ever receive it ... of course not. ****ING SHAMBLES AS ALWAYS!!!!

Denial is not just a river in Egypt