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1919/20 Season Tickets
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 Spiderman  Horsham 10 Jun 20 5.42pm |
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Originally posted by Kay V2
Re Season ticket I got as far as options but the only option available was to renew my season ticket.
Also all friends and family have disappeared from my account. Is that just me doing something wrong or have I got to add them back in again? (Most of ticket history has also gone although my points look about right)
MC Palace, Flight Centre told us 12 to 16 weeks for a refund. They called me last week checking my credit card details hadn't changed before crediting my account so hopefully not too much longer for you. (We should have flown on the 19th March). BookF1.com won't even discuss refunds until race is cancelled(currently only postponed)
As I said previously BO assured me that me and my sons accounts are linked but does not show on website, I have no idea what is going on. We are meant to be receiving details this week regarding refunds, don’t hold your breath
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| daverave69 Kent 10 Jun 20 6.31pm |
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I'm waiting on a email too from the club regarding season ticket refunds which should be announced w/c 8/06
I can't find any info on my account when I log in
PALACE 5-0 BRIGHTON
LIVING THE DREAM
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| monkey Sittingbourne,but made in Bromley 10 Jun 20 6.40pm |
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Club shop still keeps sending me e-mails trying to get me to buy stuff though 
How about sorting my re-fund out and I’ll buy something!!
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| Eden Eagle Kent 10 Jun 20 7.08pm |
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Originally posted by daverave69
I'm waiting on a email too from the club regarding season ticket refunds which should be announced w/c 8/06
I can't find any info on my account when I log in
I have not received an e-mail and when I log in there is no option for refund.
Has anyone actually been able to rquest the refund?
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| Red Al Reading 11 Jun 20 12.03am |
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I had the email on 29 May and tried to follow the links to the refund options in that. Neither links worked. I was able to log in and find an option to renew but that link didn’t work either. I called the club and the woman who answered said the email to season ticket holders was yet to go out. She was unaware of the 29 May email. I’m not sure what’s going on but the club seem to have themselves in a mess over this. It should be straightforward but when the people answering phone queries don’t have any real information to hand it does look poor.
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| kev64 Cambs 11 Jun 20 7.30am |
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I guess they have asked the players to look down the back of their respective sofas for the 2+million this will cost the club.
But seriously were not reinventing the wheel here ..
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| Jamesey Wandsworth 11 Jun 20 8.17am |
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Originally posted by Eden Eagle
I have not received an e-mail and when I log in there is no option for refund.
Has anyone actually been able to rquest the refund?
I requested a refund at the end of May.Money came through quite quickly onto my credit card in a couple of days. No problems. Sounds as though I was plain lucky!!
Nothing is fool-proof - fools are too ingenious
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 McPalace Carshalton Village 11 Jun 20 1.45pm |
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was that for a season ticket or general match ticket Originally posted by Jamesey
I requested a refund at the end of May.Money came through quite quickly onto my credit card in a couple of days. No problems. Sounds as though I was plain lucky!!
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| daverave69 Kent 11 Jun 20 1.49pm |
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I got an email on may 29th click on link and error 404 page not found.
PALACE 5-0 BRIGHTON
LIVING THE DREAM
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eagleman13  On The Road To Hell & Alicante 11 Jun 20 1.54pm |
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The Box Office are still saying an email will be sent out this week, this i got from a Palace site on FB
This operation, will make the 'Charge Of The Light Brigade' seem like a simple military exercise.
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| AmericanEagle West Yorkshire 11 Jun 20 2.07pm |
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I just sent them an email saying that I wanted a refund. Within seconds I got a reply stating that
"You will be receiving an email from us shortly regarding full details on when and how to apply for a refund."
It seems that they couldn't have had time to actually read my email so are just sending out automatic replies.
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| Jamesey Wandsworth 11 Jun 20 2.42pm |
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Season ticket plus a match refund bought for a friend.
Nothing is fool-proof - fools are too ingenious
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| watford hemel hempstead 11 Jun 20 11.18pm |
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Just had email from club saying having problems so refunds etc not till next week now.great
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| eagleman13 On The Road To Hell & Alicante 12 Jun 20 9.39am |
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Originally posted by watford
Just had email from club saying having problems so refunds etc not till next week now.great
I got one as well at 01:03 this morning. Problems to do with 'new ticket supplier' & transferring supporters details to their new shiny system, apparently, seems to be the excuse. So, next week it is then, tho, when next week is anybodies guess.
This operation, will make the 'Charge Of The Light Brigade' seem like a simple military exercise.
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| Barcelona Based Fan No longer Barcelona, now living in... 12 Jun 20 4.52pm |
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I hate bad mouthing our club but this refunding business has been a total shambles! The lack of communication & disregard is a disgusting way to treat us fans!
I was owed monies for Bournemouth plus 2 x coach seats & Leicester away , I checked bank today and so far I've been refunded £31.50.
I've only been a season ticket holder for 8 years & used to pick and choose games due to night shift work & living on the coast.
TaxiMark
Sheffield Wednesday Fan
Posted 23 February 2013 - 07:49 PM
I don't mind palace to be fair. Much better club than tinpot Charlton and Brighton
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| esox lucius Deal 12 Jun 20 5.49pm |
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We all have different agendas, some on here will need their refund more urgently than others, I’m sure we will all get it in the end. It just seems the club seem to make a right pigs ear out of so many situations that involve the life blood of the club, namely us fans.
Going forward I dread to think what will happen if and that’s a big if fans are allowed back for next season. With maybe only a 3 or 4 week break between the end off this and the start of next Season, how they deal with next years season tickets.
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| eagleman13 On The Road To Hell & Alicante 12 Jun 20 5.49pm |
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Now there's a surprise
[Link]
This operation, will make the 'Charge Of The Light Brigade' seem like a simple military exercise.
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| kev64 Cambs 12 Jun 20 6.55pm |
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Would love to be on that zoom meeting, let’s refund all the away and single purchase tickets one week, but before we refund season tickets the week after let’s install a new ticketing system and transfer thousands of customers info across.
Marvellous idea .. maybe while we’re screwing this up, we should also check if we can continue to call the club Crystal Palace with its links to the great exhibition and the British Empire.
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| HeathMan Purley 13 Jun 20 10.26pm |
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Have had a e-mail from Amber today - pasted below
Dear John,
Thank you for your email.
We sent an email Thursday night detailing we are currently not in a position to take requests for Season Ticket Refunds.
Once we are in a position to do so we will email with all the details of how this can be processed with the exact date and time of the system going live.
The process of selection can only be done either online or by phone.
Once again we apologise for the delay in the process starting and thank you for your patience.
Kind Regards
Amber
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BoxOffice | Box Office
08712 00 00 71
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| akiisalegend Croydon 15 Jun 20 7.27am |
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Originally posted by Barcelona Based Fan
I hate bad mouthing our club but this refunding business has been a total shambles! The lack of communication & disregard is a disgusting way to treat us fans!
I was owed monies for Bournemouth plus 2 x coach seats & Leicester away , I checked bank today and so far I've been refunded £31.50.
I've only been a season ticket holder for 8 years & used to pick and choose games due to night shift work & living on the coast.
Its funny you say that as I actually found the match ticket refund process incredibky easy and quick and got the full refund in a couple days and took about a minute to sort it. Obviously still awaiting season ticket stuff hoping thats just as simple to sort
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