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New ticketing system using mobiles


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Charlie Croker Flag Hampshire 02 Sep 21 11.57am

Anyone else receive another email from the club about the Brentford game rather than the upcoming Spurs one?

Emailed the Box office and received:

"This email has been sent by mistake by our third-party provider, our HR department has been made aware of this and are investigating the matter.
We can only apologise for this as we are aware fans are still waiting for information regarding access to home matches, this will be sent out soon sometime before the Tottenham match.
Once again we are sorry for the confusion and we look forward to having you at Selhurst on 11th September."

I hope it's sent well before the Spurs game, just to allow everyone to sort themselves out/download/print as necessary . . .

 

“My experience of life is that it is not divided up into genres; it’s a horrifying, romantic, tragic, comical, science-fiction cowboy detective novel. You know, with a bit of pornography if you’re lucky."
BlueJay Flag UK 02 Sep 21 12.51pm

Originally posted by Charlie Croker

Anyone else receive another email from the club about the Brentford game rather than the upcoming Spurs one?

Emailed the Box office and received:

"This email has been sent by mistake by our third-party provider, our HR department has been made aware of this and are investigating the matter.
We can only apologise for this as we are aware fans are still waiting for information regarding access to home matches, this will be sent out soon sometime before the Tottenham match.
Once again we are sorry for the confusion and we look forward to having you at Selhurst on 11th September."

I hope it's sent well before the Spurs game, just to allow everyone to sort themselves out/download/print as necessary . . .

It doesn't exactly fill you with confidence. Amateur hour at times.

 
esox lucius Flag Deal 02 Sep 21 1.13pm

Originally posted by Charlie Croker

Anyone else receive another email from the club about the Brentford game rather than the upcoming Spurs one?

Emailed the Box office and received:

"This email has been sent by mistake by our third-party provider, our HR department has been made aware of this and are investigating the matter.
We can only apologise for this as we are aware fans are still waiting for information regarding access to home matches, this will be sent out soon sometime before the Tottenham match.
Once again we are sorry for the confusion and we look forward to having you at Selhurst on 11th September."

I hope it's sent well before the Spurs game, just to allow everyone to sort themselves out/download/print as necessary . . .

I received that email, I thought it must be my season ticket and spent about 5 minutes looking for it. The club just seem to balls everything up lately.

 
bicycle repair man 02 Sep 21 4.45pm

what an absolute shambles.

 
peterg Flag Anerley 05 Sep 21 12.26pm

Originally posted by bicycle repair man

I hope the club get to see your message.
After making sure they have our cash, they thrust this digital system on supporters, without even any consultation, and their view is like or lump it.
The plastic card season ticket suited all and should be retrained for those who prefer it.
I have a smart phone and can handle the new system, but I find it far more convenient to use a little plastic card,I don't always want to carry my phone everywhere,and there are less things to go wrong with the card.

All true. You forget to charge the phone, or run out of juice, or can't get a signal, or there's a software problem. The switch to mobiles showed a pathetic trust in new technology. Using your plastic card was so simple - evidently too simple for someone. I suspect using mobiles is also about collecting data on us for marketing and other purposes too. Do we trust them on this? (Answer: no)

 

The right place at the right time
Fatherken Flag 05 Sep 21 1.54pm

No
I do not have a smart phone so I will be going to the ticket office to pick up my paper ticket .

 
Apostle Flag Croydon 06 Sep 21 11.49pm

What about all the elderly and disabled fans who have no e-mail or smartphones and to be fair do not know anything about these because they lack the capacity.
I think its time to shame and let the local press and insidecroydon know what the greedy American scum owners are doing to the CPFC elderly and disabled fans and fans without smartphones.
They are an absolute disgrace.

 
Helmet46 Flag Croydon 07 Sep 21 6.20am

I’ve received nothing for the Spurs game. No email, no season ticket -sweet fa.

 
Barcelona Based Fan Flag No longer Barcelona, now living in... 07 Sep 21 6.32am

Originally posted by Apostle

What about all the elderly and disabled fans who have no e-mail or smartphones and to be fair do not know anything about these because they lack the capacity.
I think its time to shame and let the local press and insidecroydon know what the greedy American scum owners are doing to the CPFC elderly and disabled fans and fans without smartphones.
They are an absolute disgrace.


I also hate it & quickly falling out love with the football match experience !
Trouble is every premier league club have to switch to this digital tickets nonsense !
I dont want to use my phone for entry so will rebel against the new system & print tickets.
Hate to say it but maybe even give up on going at all


[Link]

 

TaxiMark
Sheffield Wednesday Fan
Posted 23 February 2013 - 07:49 PM
I don't mind palace to be fair. Much better club than tinpot Charlton and Brighton
Charlie Croker Flag Hampshire 07 Sep 21 11.31am

Originally posted by Helmet46

I’ve received nothing for the Spurs game. No email, no season ticket -sweet fa.

I chased the box office yesterday and received the following:

"All season ticket holders will be sent an email within the next few days regarding how they will be entering the ground this weekend and this will include the downloadable ticket also.

It will either be an e-ticket similar to the Brentford fixture, or it will be a digital season ticket that you will download to your mobile wallet and scan at the turnstiles every home match.

An update should be sent out to you by Wednesday, so please look out for this email."

Not much use for those without a smart phone or access to a printer - and it's laughable how late in the day they are doing this.

 

“My experience of life is that it is not divided up into genres; it’s a horrifying, romantic, tragic, comical, science-fiction cowboy detective novel. You know, with a bit of pornography if you’re lucky."
gerry theagle Flag newbury 07 Sep 21 12.45pm

Absolutely ridiculous, this should have been sorted by now, the way it's going there is going to be chaos at the turnstiles on Saturday.

 
bicycle repair man 07 Sep 21 1.10pm

They'll send us an email in the next few days ?
It's quite incredible that with the second home game of the season virtually upon us, that the club can't tell season ticket holders how they will gain entry to Selhurst Park, to watch matches which they readily took payment for, many months ago.

 
peterg Flag Anerley 07 Sep 21 1.57pm

"It will either be an e-ticket similar to the Brentford fixture, or it will be a digital season ticket that you will download to your mobile wallet and scan at the turnstiles every home match."

Clear as mud. Does this mean they will send us one or the other? Or send us both, so that we choose which to use?

If they go the digital season ticket route, we will no longer be able to share our tickets, unless we share our phones as well. Or will there be a way around this? Is it possible to transfer a digital season ticket to someone else?

How I hate them for doing this to us!

 

The right place at the right time
Fatherken Flag 07 Sep 21 2.06pm

I went to the box office today to get a printed tickets , as I did for the Brentford game.
I don't have a smart phone or a printer .
They could not print one out for me as the printer is in a different of the ground . That is what I was told , couldn't make it up .
They have taken note of my tickets and said that they will be sending me in the post by Friday my tickets for Saturdays .
I feel sorry for the box office staff being put in the front line and hopefully not taking any flack the PL should be getting .

 
JRW2 Flag Dulwich 07 Sep 21 3.34pm

Originally posted by Fatherken

I went to the box office today to get a printed tickets , as I did for the Brentford game.
I don't have a smart phone or a printer .
They could not print one out for me as the printer is in a different of the ground . That is what I was told , couldn't make it up .
They have taken note of my tickets and said that they will be sending me in the post by Friday my tickets for Saturdays .
I feel sorry for the box office staff being put in the front line and hopefully not taking any flack the PL should be getting .

This goes from bad to worse to totally shameful.

I wonder whether we should infer from your third paragraph that you will get your tickets (NB: the day before the match) only because they've made a special arrangement for you as a result of your going to the box office. Do we all need to do that?

I agree about the staff, but I don't accept that this shambles is mainly down to the PL. The Palace "management" (if you can call it that) has known about this for weeks, yet still seems incapable of
getting things organised to handle the new system. they're a bloody disgrace.

 
eagleman13 Flag On The Road To Hell & Alicante 07 Sep 21 3.58pm

Originally posted by Fatherken

I went to the box office today to get a printed tickets , as I did for the Brentford game.
I don't have a smart phone or a printer .
They could not print one out for me as the printer is in a different of the ground . That is what I was told , couldn't make it up .
They have taken note of my tickets and said that they will be sending me in the post by Friday my tickets for Saturdays .
I feel sorry for the box office staff being put in the front line and hopefully not taking any flack the PL should be getting .

I have a spare printer they can have, HP all-in-one

 

This operation, will make the 'Charge Of The Light Brigade' seem like a simple military exercise.
bicycle repair man 07 Sep 21 4.39pm

They've just spent £60m on players, surely they can afford more than one printer.
It seems to me after months in which to prepare for the new season, nobody at the club has clue what's going on with the ticketing,and now they are making it up as they go along.

 
Yellow Card - User has been warned of conduct on the messageboards SW19 CPFC Flag Addiscombe West 07 Sep 21 4.57pm

So long as an 'e-ticket', i.e. a PDF, is an option for each game alongside the new digital season ticket QR code, then I don't see any issues here.

If they're going full app or wallet based without offering alternatives (such as the PDF) then that is stupid.

However, I'd be very interested to know the ratio of digitally enabled vs. analogue (no smartphone or access to a printer, private or otherwise) fans. I'd estimate it's about 95/5 digitally enabled. And that's beng generous... Yes it's not ideal if you don't have access to a printer or smartphone, but the only alternative is to have the club send you physical tickets in the post. Once that's set up you don't have to think about it again.

Also I really don't think this is about saving the whales, or any other random suggestions on here – the PL have guidelines, most clubs are having to follow suit. Vaccine Passport system also coming on stream soon so whether we like it or not, it's happening.

So long as there is a solution for everyone then just get on with it.

Call the box office and be proactive if you feel shut out – by the sounds of the post above there are alternative solutions for the minority of analogues, but it certainly would help if someone spelt it out clearly on the site (or for the 5% took out a full page ad in the Croydon Advertiser??)

 

Did you know? 98.0000001% of people are morons.
bicycle repair man 07 Sep 21 5.18pm

Fortunately I have a smartphone and a printer, and downloaded my Brentford ticket ok.
But I still prefer the card,rather than having to carry my phone all the time.
The card is unlikely to fail,and won't run out of juice, it's just more reliable.
They could continue with their digital system, but give cards to those who want them.
I can't help feeling Palace ,and the PL are hiding behind Covid, in order to bring in this digital information gathering tool.

 
Fatherken Flag 07 Sep 21 5.52pm

I think it is a case of fixing something that is not broken .
When this happens problems start . Just look at the Boeing max planes .

 
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