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December 8 2021 7.30am

New ticketing system using mobiles

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View Spiderman's Profile Spiderman Flag Horsham 22 Aug 21 1.55pm Send a Private Message to Spiderman Add Spiderman as a friend

Originally posted by derfes

I think we should continue to be able to use the useful credit card sized card as we have been able to use for years.

Edited by derfes (22 Aug 2021 10.35am)

Absolute chaos yesterday. My son downloaded my ticket into wallet ( didnít know that was a thing!), but they still would not scan, eventually they did, staff put it down to phone being wet, they realise this is a winter sport right?
Though turnstile staff were fantastic and I have every sympathy for them

 

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View esox lucius's Profile esox lucius Flag Deal 22 Aug 21 2.34pm Send a Private Message to esox lucius Add esox lucius as a friend

Speaking from my own experience yesterday using my phone it was very simple. I arrived at 2:15, no queue, showed NHS covid pass, scanned match ticket, walked straight in, whole process took 30 seconds.

 

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View Therealeaglestilidie's Profile Therealeaglestilidie Flag 22 Aug 21 3.43pm Send a Private Message to Therealeaglestilidie Add Therealeaglestilidie as a friend

At least we haven't messed it up like Southampton.

Hundreds cant get in and club are refunding tickets purchased.

 


I'm so Palace I don't even know it

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View dreamwaverider's Profile dreamwaverider Flag 22 Aug 21 3.52pm Send a Private Message to dreamwaverider Add dreamwaverider as a friend

Never seen such long queues as yesterday. Modern technology has got a long way to go. Weíll all be fitted with chips soon enough because at the moment itís worse than before. And far more expensive.

 

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View bicycle repair man's Profile bicycle repair man 22 Aug 21 4.20pm Send a Private Message to bicycle repair man Add bicycle repair man as a friend

Originally posted by esox lucius

Speaking from my own experience yesterday using my phone it was very simple. I arrived at 2:15, no queue, showed NHS covid pass, scanned match ticket, walked straight in, whole process took 30 seconds.

Why did you show your Covid pass ?

 

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View bicycle repair man's Profile bicycle repair man 22 Aug 21 4.22pm Send a Private Message to bicycle repair man Add bicycle repair man as a friend

Originally posted by Therealeaglestilidie

At least we haven't messed it up like Southampton.

Hundreds cant get in and club are refunding tickets purchased.

Depends what queue you were in I suppose, but I doubt Palace would refund any tickets.

 

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View doombear's Profile doombear Flag Too far from Selhurst Park 22 Aug 21 4.27pm Send a Private Message to doombear Add doombear as a friend

Originally posted by dreamwaverider

Never seen such long queues as yesterday. Modern technology has got a long way to go. Weíll all be fitted with chips soon enough because at the moment itís worse than before. And far more expensive.


Turned the corner from Holmesdale Rd into the entrance to the club car park and couldn't believe how long the queues were for turnstiles 11 and 12. Fortunately, (for me) there was no queue of note for my own turnstile.

phone ticket scanned fine, although my brother's didn't but he still got in ok.

 

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View esox lucius's Profile esox lucius Flag Deal 22 Aug 21 5.25pm Send a Private Message to esox lucius Add esox lucius as a friend

Originally posted by bicycle repair man

Why did you show your Covid pass ?

The steward asked to see it (perhaps he thought I looked very ill)

 

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View bicycle repair man's Profile bicycle repair man 22 Aug 21 5.55pm Send a Private Message to bicycle repair man Add bicycle repair man as a friend

Originally posted by eritheagle

And Everton are charging a fiver.

I'm both annoyed and confused how this is gonna work for me.

I can't have a smart phone as I am VERY light sensitive so have to stick to limited use on a basic phone.

As someone who is not exactly a fan of Parish or how the club treats us after being moved from my seat (of 21 years) 2 seasons ago, this is just another reason for me to gradualy be put off going anymore!
And i'm very sad about feeling this way!

And you are fully justified in feeling that way, it's a disgrace the way the club treat some supporters as if they are 2nd class fans.

 

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View SnapperKain's Profile SnapperKain Flag SE25 6PU 23 Aug 21 11.18am Send a Private Message to SnapperKain Add SnapperKain as a friend

Perfect example of making assumptions and decisions without consulting the end client and unfortunately shows a lack of respect to those in our fan base who are unable or unfamiliar with technology.

I can imagine some sales guy deliverying a pitch to Parish and Co. saying "who doesn't have a smart phone these days?" and touting the benefits of stopping people sharing tickets, collecting so much juicy marketing information about us all and upping the usage stats of the CPFC app to increase revenue on any ads they might drop in.

I can't find anything that suggests that this is a Premier League mandate, however it wouldn't surprise me if it is as this is yet another example of "gentrifying" football as it sets a financial assumption that everyone can afford or use a smart phone or (for the Brentford game anyway) a printer. The clubs and the league have been banging a drum for the last 18 months about how it isn't the same without the fans, yet what they don't say is what people they want to be fans and how we need to fit in their nice and neat definition of well behaved, upwardly mobile, tech savvy and social media promoting drones, who's passion for a club is only acceptable in marketing campaigns for sponsors or to attract tourists to a game.

This has turned into a bit of a rant, but it's this kind of thing that puts me off going and that saddens me having had a season ticket for over 35 years. Don't get me wrong, I don't yearn for the days of fences, running battles in the Arthur or cold Tuesday nights against Shrewsbury with 100 people in the stand, but I do wish we weren't seen as a commodity to be used as stats in a powerpoint presentation and seen as fans once again.

If we have to bring in systems like this then know your market, take the time to listen to feedback before implementing and try and offset people's concerns where it's needed. The way this was just dumped in our laps, there's no wonder that there's been a backlash and concern from those who aren't tech savvy or can't use this technology. Just a little bit of thought would of gone a long way with this one.

 


The trouble with computers, of course, is that they're very sophisticated idiots

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View pieceofcake's Profile pieceofcake Flag Cell 36,HMP Albany 23 Aug 21 11.26am Send a Private Message to pieceofcake Add pieceofcake as a friend

Originally posted by SnapperKain

Perfect example of making assumptions and decisions without consulting the end client and unfortunately shows a lack of respect to those in our fan base who are unable or unfamiliar with technology.

I can imagine some sales guy deliverying a pitch to Parish and Co. saying "who doesn't have a smart phone these days?" and touting the benefits of stopping people sharing tickets, collecting so much juicy marketing information about us all and upping the usage stats of the CPFC app to increase revenue on any ads they might drop in.

I can't find anything that suggests that this is a Premier League mandate, however it wouldn't surprise me if it is as this is yet another example of "gentrifying" football as it sets a financial assumption that everyone can afford or use a smart phone or (for the Brentford game anyway) a printer. The clubs and the league have been banging a drum for the last 18 months about how it isn't the same without the fans, yet what they don't say is what people they want to be fans and how we need to fit in their nice and neat definition of well behaved, upwardly mobile, tech savvy and social media promoting drones, who's passion for a club is only acceptable in marketing campaigns for sponsors or to attract tourists to a game.

This has turned into a bit of a rant, but it's this kind of thing that puts me off going and that saddens me having had a season ticket for over 35 years. Don't get me wrong, I don't yearn for the days of fences, running battles in the Arthur or cold Tuesday nights against Shrewsbury with 100 people in the stand, but I do wish we weren't seen as a commodity to be used as stats in a powerpoint presentation and seen as fans once again.

If we have to bring in systems like this then know your market, take the time to listen to feedback before implementing and try and offset people's concerns where it's needed. The way this was just dumped in our laps, there's no wonder that there's been a backlash and concern from those who aren't tech savvy or can't use this technology. Just a little bit of thought would of gone a long way with this one.

Agree 100% with your assessment.

 

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View bicycle repair man's Profile bicycle repair man 23 Aug 21 4.30pm Send a Private Message to bicycle repair man Add bicycle repair man as a friend

Originally posted by SnapperKain

Perfect example of making assumptions and decisions without consulting the end client and unfortunately shows a lack of respect to those in our fan base who are unable or unfamiliar with technology.

I can imagine some sales guy deliverying a pitch to Parish and Co. saying "who doesn't have a smart phone these days?" and touting the benefits of stopping people sharing tickets, collecting so much juicy marketing information about us all and upping the usage stats of the CPFC app to increase revenue on any ads they might drop in.

I can't find anything that suggests that this is a Premier League mandate, however it wouldn't surprise me if it is as this is yet another example of "gentrifying" football as it sets a financial assumption that everyone can afford or use a smart phone or (for the Brentford game anyway) a printer. The clubs and the league have been banging a drum for the last 18 months about how it isn't the same without the fans, yet what they don't say is what people they want to be fans and how we need to fit in their nice and neat definition of well behaved, upwardly mobile, tech savvy and social media promoting drones, who's passion for a club is only acceptable in marketing campaigns for sponsors or to attract tourists to a game.

This has turned into a bit of a rant, but it's this kind of thing that puts me off going and that saddens me having had a season ticket for over 35 years. Don't get me wrong, I don't yearn for the days of fences, running battles in the Arthur or cold Tuesday nights against Shrewsbury with 100 people in the stand, but I do wish we weren't seen as a commodity to be used as stats in a powerpoint presentation and seen as fans once again.

If we have to bring in systems like this then know your market, take the time to listen to feedback before implementing and try and offset people's concerns where it's needed. The way this was just dumped in our laps, there's no wonder that there's been a backlash and concern from those who aren't tech savvy or can't use this technology. Just a little bit of thought would of gone a long way with this one.

Definitely not mandated by the Premier League, Arsenal are still using cards.
Palace are deceptively giving the impression that it's a ruling that they have no choice but to comply with, they have little respect for we supporters once they have our cash, and I'm sick of it.

 

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