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June 29 2022 11.01pm

New ticketing system using mobiles

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View dorking's Profile dorking Flag 23 Aug 21 5.18pm Send a Private Message to dorking Add dorking as a friend

Club sent me a questionnaire this afternoon, sadly scored them 1 out of 10 in so many areas.

By all means have smartphone tickets alongside cards - the tech savvy will be happy to have a more modern option, but don't make the fans (or are we just customers these days?) feel like we are a nuisance if we don't have a modern phone or a printer

And the queues would have been shorter if the stewards hadn't blocked off half the turnstiles by standing in the way.

Not that I have much faith that the stewards could efficiently help the % of people who had issues anyway

 

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View bicycle repair man's Profile bicycle repair man 23 Aug 21 8.51pm Send a Private Message to bicycle repair man Add bicycle repair man as a friend

Originally posted by dorking

Club sent me a questionnaire this afternoon, sadly scored them 1 out of 10 in so many areas.

By all means have smartphone tickets alongside cards - the tech savvy will be happy to have a more modern option, but don't make the fans (or are we just customers these days?) feel like we are a nuisance if we don't have a modern phone or a printer

And the queues would have been shorter if the stewards hadn't blocked off half the turnstiles by standing in the way.

Not that I have much faith that the stewards could efficiently help the % of people who had issues anyway


That would be a sensible compromise, and as time went by no doubt the digital system would take over .

 

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View Cabaye7's Profile Cabaye7 Flag Arundel 23 Aug 21 8.58pm Send a Private Message to Cabaye7 Add Cabaye7 as a friend

Originally posted by esox lucius

Speaking from my own experience yesterday using my phone it was very simple. I arrived at 2:15, no queue, showed NHS covid pass, scanned match ticket, walked straight in, whole process took 30 seconds.

Covid Pass?
The club issued an official statement stating that at present its not a requirement, no need to show and hard to believe that you would be asked.

 

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View croydon proud's Profile croydon proud Flag Any european country i fancy! 23 Aug 21 9.30pm Send a Private Message to croydon proud Add croydon proud as a friend

Originally posted by kenners46

I can print out any tickets and bring them along should anyone be struggling this way..also the programme sellers will be card only unless maybe you go into the club shop and buy it there

Thanks Kenners, very generous of you.

 

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View eritheagle's Profile eritheagle Flag Erith 23 Aug 21 11.17pm Send a Private Message to eritheagle Add eritheagle as a friend

Originally posted by croydon proud

Thanks Kenners, very generous of you.

I paid with cash to the programme seller on the corner of Holmesdale Road.
They do accept card but also cash as long as not a £20 note.

 

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View george1212's Profile george1212 Flag london 24 Aug 21 1.32pm Send a Private Message to george1212 Add george1212 as a friend

We got down there a bit early and for entrance 9 of the main stand (our standard entrance) there was no queue at all. The e-tickets were straight forward, just plonked them into the same hole that the cards went into.

I can imagine if you don't have a smart phone and / or a printer it's much more of a hassle though. They should definitely allow both methods of entry.

 

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View eagleman13's Profile eagleman13 Flag On The Road To Hell & Alicante 24 Aug 21 2.16pm Send a Private Message to eagleman13 Holmesdale Online Elite Member Add eagleman13 as a friend

Originally posted by george1212

We got down there a bit early and for entrance 9 of the main stand (our standard entrance) there was no queue at all. The e-tickets were straight forward, just plonked them into the same hole that the cards went into.

I can imagine if you don't have a smart phone and / or a printer it's much more of a hassle though. They should definitely allow both methods of entry.

George, please, please, your last sentence, it conjours up so many replies from numerous posters on here, who, maybe not so polite as I have(this time)

 


The Child Has Grown,
The Dream Is Gone, And,
I Have Become,
Comfortably Numb.

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View croydon proud's Profile croydon proud Flag Any european country i fancy! 24 Aug 21 2.59pm Send a Private Message to croydon proud Add croydon proud as a friend

Originally posted by eritheagle

I paid with cash to the programme seller on the corner of Holmesdale Road.
They do accept card but also cash as long as not a £20 note.

Cheers Erith, hope it was a good read!

 

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View JRW2's Profile JRW2 Flag Dulwich 25 Aug 21 12.21pm Send a Private Message to JRW2 Add JRW2 as a friend

I don't know whether this will come as news to anyone, but I emailed Customer.Service@cpfc.co.uk on Monday to ask about future arrangements, and this morning received this reply: "an announcement will be made over the coming days, but rest assured if you are not a current smartphone owner you will not be required to purchase one."

 

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View eritheagle's Profile eritheagle Flag Erith 25 Aug 21 11.04pm Send a Private Message to eritheagle Add eritheagle as a friend

Originally posted by JRW2

I don't know whether this will come as news to anyone, but I emailed Customer.Service@cpfc.co.uk on Monday to ask about future arrangements, and this morning received this reply: "an announcement will be made over the coming days, but rest assured if you are not a current smartphone owner you will not be required to purchase one."

Thanks for sharing this. Thatís good to know.

I filled in the survey they sent out but havenít sent an email yet.


 

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View Apostle's Profile Apostle Flag Croydon 01 Sep 21 10.44pm Send a Private Message to Apostle Add Apostle as a friend

Long time lurker of the message board but a season ticket holder for 20+ years but felt I had to sign up and speak up for the many disabled and elderly loyal supporters who frequently have no voice and ignored and being treated abysmally by the club they have supported all their lives.
Firstly this new ticket arrangement is no bother to me as I have a smartphone ,e-mail so no problems entering the ground.
But..
I have a couple of elderly neighbours in my road who have disabled sons and daughters who have season ticket holders for many many years and were unable to attend the Brentford game due to these new ticket arrangements & they certainly have no smartphones or knowledge of e-mails.
What about them...
When they purchased their season tickets they were certainly not informed of this new arrangement for season ticket holders.
Does the club not realise they are in breach of firstly the trade descriptions act1968 which deals with the mis description of goods in general and its particular job is to ensure that organisations/people tell the truth about GOODS ,PRICES AND SERVICES.
They are also in breach of the Equalities Act 2010
Where it is unlawful for service providers to treat disabled people less favourably for a reason related to their disability.
Service providers have had to make reasonable adjustments for disabled people such as providing EXTRA HELP or making changes to the way they provide their services.
Service providers may have to make other reasonable adjustments in relation to the physical features of their premises to overcome physical barriers to access.
I think everyone can guess who is behind this disgraceful and unjust ticketing arrangement for the most vulnerble in society and I certainly don't belive its Parish or the Premier league rules as they allude to its the Yank s_ um who only look at the balance sheet.
Someone needs to inform them this is not the USA we have laws and regulations in the UK with authorities who come down harshly on law breakers.

ANNOYED

 

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View bicycle repair man's Profile bicycle repair man 02 Sep 21 10.23am Send a Private Message to bicycle repair man Add bicycle repair man as a friend

Originally posted by Apostle

Long time lurker of the message board but a season ticket holder for 20+ years but felt I had to sign up and speak up for the many disabled and elderly loyal supporters who frequently have no voice and ignored and being treated abysmally by the club they have supported all their lives.
Firstly this new ticket arrangement is no bother to me as I have a smartphone ,e-mail so no problems entering the ground.
But..
I have a couple of elderly neighbours in my road who have disabled sons and daughters who have season ticket holders for many many years and were unable to attend the Brentford game due to these new ticket arrangements & they certainly have no smartphones or knowledge of e-mails.
What about them...
When they purchased their season tickets they were certainly not informed of this new arrangement for season ticket holders.
Does the club not realise they are in breach of firstly the trade descriptions act1968 which deals with the mis description of goods in general and its particular job is to ensure that organisations/people tell the truth about GOODS ,PRICES AND SERVICES.
They are also in breach of the Equalities Act 2010
Where it is unlawful for service providers to treat disabled people less favourably for a reason related to their disability.
Service providers have had to make reasonable adjustments for disabled people such as providing EXTRA HELP or making changes to the way they provide their services.
Service providers may have to make other reasonable adjustments in relation to the physical features of their premises to overcome physical barriers to access.
I think everyone can guess who is behind this disgraceful and unjust ticketing arrangement for the most vulnerble in society and I certainly don't belive its Parish or the Premier league rules as they allude to its the Yank s_ um who only look at the balance sheet.
Someone needs to inform them this is not the USA we have laws and regulations in the UK with authorities who come down harshly on law breakers.

ANNOYED

I hope the club get to see your message.
After making sure they have our cash, they thrust this digital system on supporters, without even any consultation, and their view is like or lump it.
The plastic card season ticket suited all and should be retrained for those who prefer it.
I have a smart phone and can handle the new system, but I find it far more convenient to use a little plastic card,I don't always want to carry my phone everywhere,and there are less things to go wrong with the card.

 

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