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New ticketing system using mobiles


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premier fan Flag BR4 09 Sep 21 6.53am

I need ios 13 upgrade to download the App - why should I have to purchase a new, more expensive mobile for my season ticket?!!

 
Spiderman Flag Horsham 09 Sep 21 7.09am

Originally posted by doombear


Yep. That's where I found it after a lot of searching. I went to the 'more' at the bottom of my screen on the right and then to tickets etc.

My Spurs ticket isn't there yet either and as I'm not on Twitter I haven't heard a dicky bird from the club

Same for me. It also seems my sons will be put in my wallet, what happens if I can’t go? Do I give him my phone?

 
Spiderman Flag Horsham 09 Sep 21 7.15am

Originally posted by Rabbit-Tooth

Oh I found my Spurs ticket (I thbk !). Click the season ticket tab on the Palace app then click "add to Apple wallet" then click "next" and "Automaticaly select".

Then go into the Apple wallet click edit and the season ticket is there. Click it and then the "three dot" thing at the top right corner, scroll down and there's that scan thing for the Spurs match. Apologies for using non-computer literate words.

Didnt realise it was a 12.30 kick off lol !

I can on,y find, fan wallet after clicking tickets ( can’t see season tickets) nothing in fan wallet
Under memberships it says I don’t have one, but I have a gold membership as well. WTF is going on

Edited by Spiderman (09 Sep 2021 7.16am)

 
Gregsy Flag Shoreham By Sea 09 Sep 21 7.59am

My season ticket is there but when I try and add it to google pay it simply says This item cannot be saved on this device (Samsung Galaxy S9+)

 
Therealeaglestilidie Flag 09 Sep 21 8.04am

I have managed to find two of my season tickets on my phone, mine and my sons but I bought a third one under my linked friends membership ID.

Now his ticket has presumable gone to him but I know he cannot go on Saturday so I was going to take my other son instead.

I looked up sharing tickets from Apple Wallets and apparently some passes you are not able to share and it looks like these tickets are not sharable via Apple Wallet.

 

I'm so Palace I don't even know it
StainesPalace Flag Staines 09 Sep 21 8.17am

Why hasnt the club told me that my season ticket is in the app?! I'll check now

 
peterg Flag Anerley 09 Sep 21 8.34am

Originally posted by jwinbow

Its under More -> Tickets -> Access Fan Wallet. All I see is the Brentford game. Nothing else so far.

Thanks for that. I found the wallet but no Spurs ticket there.
My family has three linked season ticket. Worryingly, the wallet only shows two of them.
This total effing shambles goes on. What were they thinking?

 

The right place at the right time
Therealeaglestilidie Flag 09 Sep 21 8.37am

Originally posted by Therealeaglestilidie

I have managed to find two of my season tickets on my phone, mine and my sons but I bought a third one under my linked friends membership ID.

Now his ticket has presumable gone to him but I know he cannot go on Saturday so I was going to take my other son instead.

I looked up sharing tickets from Apple Wallets and apparently some passes you are not able to share and it looks like these tickets are not sharable via Apple Wallet.


Just thinking aloud and it might help somebody else.

If I sign in to the Palace app with my friends ID I should find his season ticket there and then maybe I can send it to my wallet ?

 

I'm so Palace I don't even know it
Lal Flag Thornton Heath 09 Sep 21 8.38am

I just checked this morning in my app wallet and still not there l even tried to save to G Pay and a error page came up.

 
peterg Flag Anerley 09 Sep 21 8.44am

Here's a new one. When I went to the Wallet it said: Redeem a ticket. I clicked on that and it said Enter the 6 digit code you were sent.
Guess what: I have not been sent any code, 6 digits or otherwise.
This farce goes on.

 

The right place at the right time
peterg Flag Anerley 09 Sep 21 8.53am

Here's the next f*ck-up. I found the wallet which shows two of our family's three season tickets. But these two tickets show the same seat number.
I saved them to Googlepay but can't see how to display both of them. So when I get to the turnstile, do I have to go through this laborious process twice?
And anyway, where's our third ticket?

Edited by peterg (09 Sep 2021 8.54am)

 

The right place at the right time
martin2412 Flag Living The Dream 09 Sep 21 9.01am

Here's what I got. Feckin sick of this

Screenshot_20210909_085800_com.android.chrome.jpg Attachment: Screenshot_20210909_085800_com.android.chrome.jpg (125.72Kb)

 
WJK1960 Flag 09 Sep 21 9.28am

I have a different problem...
Unable to go on Saturday so daughter plans to use my ticket. I can access the Season ticket on the App and having downloaded Gpay I can access the QR code.So all good so far.
But when I attempt to take a screenshot I get the message "screenshot not allowed due to security policy". So I cannot transfer the ticket to my daughter to attend the game.

 
eric youngs headband Flag amersham 09 Sep 21 9.37am

Ive just spoken to the box office. Some people have STs set up and some dont and it is luck of the draw - I have none yet...

Apparently we will all have them by friday or if not we will be issues paper tickets..

Lets see what happens.

 

4 playoff finals, Claridge, Hopkin, Shipperley, Phillips....

Life's never dull!
topcat Flag Holmesdale / Surbiton 09 Sep 21 9.48am

Originally posted by WJK1960

I have a different problem...
Unable to go on Saturday so daughter plans to use my ticket. I can access the Season ticket on the App and having downloaded Gpay I can access the QR code.So all good so far.
But when I attempt to take a screenshot I get the message "screenshot not allowed due to security policy". So I cannot transfer the ticket to my daughter to attend the game.

Getting through to the box-office wont be easy but you could phone or email them and ask for an e-ticket.

We all do it but I think that sharing tickets is against the terms and conditions so it's possible they may refuse.

 

It's 106 miles to Chicago, we got a full tank of gas, half a pack of cigarettes, it's dark... and we're wearing sunglasses.
bifffabazz Flag Highworth, Wiltshire 09 Sep 21 9.51am

Originally posted by Gregsy

My season ticket is there but when I try and add it to google pay it simply says This item cannot be saved on this device (Samsung Galaxy S9+)


Same here (Samsung S10e)

And what about the other three members of my family whose tickets I I administrate?

This is well beyond a joke. Criminally.

Saturday's game is a 12.30pm kick off. I'm travelling from Wiltshire. Exactly what stupid o'clock do they want me to leave home to queue at the B.O?

 

Spirit of 1974
bifffabazz Flag Highworth, Wiltshire 09 Sep 21 9.56am

Originally posted by WJK1960

I have a different problem...
Unable to go on Saturday so daughter plans to use my ticket. I can access the Season ticket on the App and having downloaded Gpay I can access the QR code.So all good so far.
But when I attempt to take a screenshot I get the message "screenshot not allowed due to security policy". So I cannot transfer the ticket to my daughter to attend the game.


A suggestion: maybe get someone else to take a photo of the QR code?

But oh my days, what a disaster this all is.

 

Spirit of 1974
eritheagle Flag Erith 09 Sep 21 10.05am

Box Office know that I haven't got a Smart phone but I still haven't received an email etc telling me how i get into the game on Saturday!

I'm so happy that I am on holiday and can't attend otherwise I'd be making myself ill with stress over this!

It's an utter shambles and I just hope they have something in place by the time of the Br*ght*n game.

 
Epsom Eagle Flag 10 miles from Selhurst 09 Sep 21 10.11am

Info for anyone having trouble on Android especially Samsung (which I have).

You must have the latest CPFC App installed on your phone which was posted on the CPFC website on 2 September under the News section.
Once logged in do the following.
Click on your initials top right.
My Account.
More... bottom left.
Tickets.
Access Fan Wallet.
Season Ticket.
Save to Phone.

You must also have Chrome set as your default browser and not Samsung Internet.
To change go to Settings > Apps > Samsung Internet > Browser App > Chrome.
Terrible info from the club and believe me I'm awful with modern day technology, so if I can do it, anyone can, good luck.

 
gambler Flag Kent 09 Sep 21 10.18am

Think the majority of us will not be in our seats by kick off. I predict a riot.

 
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