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October 16 2021 10.52pm

New ticketing system using mobiles

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View peterg's Profile peterg Flag Anerley 07 Sep 21 1.57pm Send a Private Message to peterg Add peterg as a friend

"It will either be an e-ticket similar to the Brentford fixture, or it will be a digital season ticket that you will download to your mobile wallet and scan at the turnstiles every home match."

Clear as mud. Does this mean they will send us one or the other? Or send us both, so that we choose which to use?

If they go the digital season ticket route, we will no longer be able to share our tickets, unless we share our phones as well. Or will there be a way around this? Is it possible to transfer a digital season ticket to someone else?

How I hate them for doing this to us!

 


The right place at the right time

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View Fatherken's Profile Fatherken Flag 07 Sep 21 2.06pm Send a Private Message to Fatherken Add Fatherken as a friend

I went to the box office today to get a printed tickets , as I did for the Brentford game.
I don't have a smart phone or a printer .
They could not print one out for me as the printer is in a different of the ground . That is what I was told , couldn't make it up .
They have taken note of my tickets and said that they will be sending me in the post by Friday my tickets for Saturdays .
I feel sorry for the box office staff being put in the front line and hopefully not taking any flack the PL should be getting .

 

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View JRW2's Profile JRW2 Flag Dulwich 07 Sep 21 3.34pm Send a Private Message to JRW2 Add JRW2 as a friend

Originally posted by Fatherken

I went to the box office today to get a printed tickets , as I did for the Brentford game.
I don't have a smart phone or a printer .
They could not print one out for me as the printer is in a different of the ground . That is what I was told , couldn't make it up .
They have taken note of my tickets and said that they will be sending me in the post by Friday my tickets for Saturdays .
I feel sorry for the box office staff being put in the front line and hopefully not taking any flack the PL should be getting .

This goes from bad to worse to totally shameful.

I wonder whether we should infer from your third paragraph that you will get your tickets (NB: the day before the match) only because they've made a special arrangement for you as a result of your going to the box office. Do we all need to do that?

I agree about the staff, but I don't accept that this shambles is mainly down to the PL. The Palace "management" (if you can call it that) has known about this for weeks, yet still seems incapable of
getting things organised to handle the new system. they're a bloody disgrace.

 

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View eagleman13's Profile eagleman13 Flag On The Road To Hell & Alicante 07 Sep 21 3.58pm Send a Private Message to eagleman13 Holmesdale Online Elite Member Add eagleman13 as a friend

Originally posted by Fatherken

I went to the box office today to get a printed tickets , as I did for the Brentford game.
I don't have a smart phone or a printer .
They could not print one out for me as the printer is in a different of the ground . That is what I was told , couldn't make it up .
They have taken note of my tickets and said that they will be sending me in the post by Friday my tickets for Saturdays .
I feel sorry for the box office staff being put in the front line and hopefully not taking any flack the PL should be getting .

I have a spare printer they can have, HP all-in-one

 


Is now OFFICIALLY retired.

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View bicycle repair man's Profile bicycle repair man 07 Sep 21 4.39pm Send a Private Message to bicycle repair man Add bicycle repair man as a friend

They've just spent 60m on players, surely they can afford more than one printer.
It seems to me after months in which to prepare for the new season, nobody at the club has clue what's going on with the ticketing,and now they are making it up as they go along.

 

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View SW19 CPFC's Profile SW19 CPFC Flag Addiscombe West 07 Sep 21 4.57pm Send a Private Message to SW19 CPFC Add SW19 CPFC as a friend

So long as an 'e-ticket', i.e. a PDF, is an option for each game alongside the new digital season ticket QR code, then I don't see any issues here.

If they're going full app or wallet based without offering alternatives (such as the PDF) then that is stupid.

However, I'd be very interested to know the ratio of digitally enabled vs. analogue (no smartphone or access to a printer, private or otherwise) fans. I'd estimate it's about 95/5 digitally enabled. And that's beng generous... Yes it's not ideal if you don't have access to a printer or smartphone, but the only alternative is to have the club send you physical tickets in the post. Once that's set up you don't have to think about it again.

Also I really don't think this is about saving the whales, or any other random suggestions on here the PL have guidelines, most clubs are having to follow suit. Vaccine Passport system also coming on stream soon so whether we like it or not, it's happening.

So long as there is a solution for everyone then just get on with it.

Call the box office and be proactive if you feel shut out by the sounds of the post above there are alternative solutions for the minority of analogues, but it certainly would help if someone spelt it out clearly on the site (or for the 5% took out a full page ad in the Croydon Advertiser??)

 


said the rabid giraffe whilst brandishing his throbbing member of reason, and twas ever thus.

Did you know? 95% of people are morons.

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View bicycle repair man's Profile bicycle repair man 07 Sep 21 5.18pm Send a Private Message to bicycle repair man Add bicycle repair man as a friend

Fortunately I have a smartphone and a printer, and downloaded my Brentford ticket ok.
But I still prefer the card,rather than having to carry my phone all the time.
The card is unlikely to fail,and won't run out of juice, it's just more reliable.
They could continue with their digital system, but give cards to those who want them.
I can't help feeling Palace ,and the PL are hiding behind Covid, in order to bring in this digital information gathering tool.

 

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View Fatherken's Profile Fatherken Flag 07 Sep 21 5.52pm Send a Private Message to Fatherken Add Fatherken as a friend

I think it is a case of fixing something that is not broken .
When this happens problems start . Just look at the Boeing max planes .

 

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View kennybrowns leftfoot's Profile kennybrowns leftfoot Flag Reigate 08 Sep 21 1.31pm Send a Private Message to kennybrowns leftfoot Add kennybrowns leftfoot as a friend

When idiots from Brighton call us an 'Amateur' Club I do agree with them to an extent.

Here we are 3 days before our second home game still waiting to hear what is happening with our season tickets.

I emailed the ticket office 4 weeks ago asking for them to clarify some points... It took them 15 days to reply... FIFTEEN Days!!.. They just apologised and said they had 'been busy'...

I'm a ST holder and a Gold member. I signed my 7 year old son up to the Junior Gold Membership where he can get a shirt as part of joining. He chose a home shirt.

We still haven't received it. The club have stated they have 'supply issues' regarding the Home shirts and can't give a date when they will be sent out.

It really does seem to be getting worse and worse regarding the organisation of our club... For an established Premier League Club I think it's a disgrace at how Amateur things seem to be when it comes to organisation and that personal touch

 


Don't waste your time with jealousy. Sometimes your ahead, sometimes your behind, the race is long. But in the end it's only with yourself!!

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View Ginger Pubic Wig's Profile Ginger Pubic Wig Flag Wickham de L'Ouest 08 Sep 21 2.11pm Send a Private Message to Ginger Pubic Wig Add Ginger Pubic Wig as a friend

Fiasco aside, here's a handy hint.

I have tickets for my pal and his two kids in my 'wallet'. He can't get them.

Because I couldn't share them with him, I took a screen shot of each QR code and sent them to him on WhatsApp.

The readers on the turnstile were able to read his QR codes and he got in without issue.

It was harder for me (but not dramatically so) because I tried to access our QR codes through Google pay and I'd forgotten how terrible Internet connection can be.

This weekend, I'll ensure all tickets are available in a way that doesn't need Internet connection. So I'll grab them and save them as images some place.

 


If you want to live in a world full of kindness, respect and love, try to show these qualities.

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View eaglesdare's Profile eaglesdare Flag 08 Sep 21 2.43pm Send a Private Message to eaglesdare Add eaglesdare as a friend

we will probably have to upload our covid status into the app now!

 

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View bifffabazz's Profile bifffabazz Flag Highworth, Wiltshire 08 Sep 21 3.35pm Send a Private Message to bifffabazz Add bifffabazz as a friend

Originally posted by Ginger Pubic Wig

Fiasco aside, here's a handy hint.

I have tickets for my pal and his two kids in my 'wallet'. He can't get them.

Because I couldn't share them with him, I took a screen shot of each QR code and sent them to him on WhatsApp.

The readers on the turnstile were able to read his QR codes and he got in without issue.

It was harder for me (but not dramatically so) because I tried to access our QR codes through Google pay and I'd forgotten how terrible Internet connection can be.

This weekend, I'll ensure all tickets are available in a way that doesn't need Internet connection. So I'll grab them and save them as images some place.

Good luck with that. We did exactly the same for the Brentford game and none of our four images/pdfs/printouts were read first time by the turnstile readers.

 


Spirit of 1974

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