You are here: Home > Message Board > Ticket & Travel Talk > New ticketing system using mobiles
October 16 2021 9.35pm

New ticketing system using mobiles

Previous Topic | Next Topic


Page 25 of 27 < 21 22 23 24 25 26 27 >

 

View Kloten's Profile Kloten Flag Bromley 11 Sep 21 9.19am Send a Private Message to Kloten Add Kloten as a friend

Still haven't been sent an eticket and when I call the box office it says its closed. Absolute joke

 

Alert Alert a moderator to this post Edit this post Quote this post in a reply
View JRW2's Profile JRW2 Flag Dulwich 11 Sep 21 9.26am Send a Private Message to JRW2 Add JRW2 as a friend

Originally posted by BM

I don't know about anyone else but, after the stresses of this week, if I manage to get in the ground it will feel like a bigger victory than anything the team could produce so I'll probably just head straight home :-)

Spot on. Brilliant.

 

Alert Alert a moderator to this post Edit this post Quote this post in a reply
View Therealeaglestilidie's Profile Therealeaglestilidie Flag 11 Sep 21 7.12pm Send a Private Message to Therealeaglestilidie Add Therealeaglestilidie as a friend

How did everyone get on getting in?

I was fine in the end and phone tickets worked fine.

I got there for when the turnstiles opened at 10.30am just in case.

No covid checks and no ticket checks just straight in with the phone.

Overheard a senior steward telling the other guys doing the pat downs to "just get them in quick "

 


I'm so Palace I don't even know it

Alert Alert a moderator to this post Edit this post Quote this post in a reply
View SnapperKain's Profile SnapperKain Flag SE25 6PU 16 Sep 21 5.34pm Send a Private Message to SnapperKain Add SnapperKain as a friend

I've finally got my season ticket on my phone and thought I'd share what I needed to do to get it on Android, in case it helps anyone having issues.

Problem is that the club has made a sh!t ton of assumptions about people's phone and what they have set up. Prior to this I did not use Google Pay (why bother, I have a cash card?) and a host of other things, so here's what I had to do:

Install the Palace App
Enable NFC on your phone (not sure this is necessary in all honesty for getting the season ticket on your phone, but you will need it enabled on match day)
Install Google Pay
Install Chrome on your phone
Set Chrome as your default browser (Settings --> Apps --> Advanced --> Default Apps --> Browser)
Sign into your Google Account in Chrome
Open the Palace App and sign in
Link your season ticket
If it doesn't download to Google pay or like me you tried to add it before the Spurs game when they suspended it and got stuck with it in the app but not Google Pay, click on More (in the bottom right of the App) --> Memberships --> Access Fan Wallet --> Add to Google Pay

If you've done the above then it should download and you'll see it in the Google Pay app. The reason for all the Chrome nonsense is that if your default browser is say Samsung Internet, it just fails with a message from Google Pay saying "this item cannot be saved on this device". As the app is opening a web site in a browser to add the season ticket in Google Pay, apparently it has to go via Chrome (presumably for security) as signing into Google on Samsung Internet doesn't seem to be enough.

What a parlava! Someone somewhere has done no due diligence on providing instructions that don't fit the "golden path" (come on, that has to be a set up for German p*** jokes) of getting this installed and sorted out.

Hope this helps someone!

 


The trouble with computers, of course, is that they're very sophisticated idiots

Alert Alert a moderator to this post Edit this post Quote this post in a reply
View Lal's Profile Lal Flag Thornton Heath 16 Sep 21 5.46pm Send a Private Message to Lal Add Lal as a friend

Mine want download as l have a Membership card link to my account so this don't work for me. Palace inform me about it and are trying to fix it by next Tuesday deadline to load the season ticket to my app. If they can't l get a e-ticket, someone l know was told they get a card as even the box office staff could not load his season ticket. Thanks

 

Alert Alert a moderator to this post Edit this post Quote this post in a reply
View eritheagle's Profile eritheagle Flag Erith 16 Sep 21 5.57pm Send a Private Message to eritheagle Add eritheagle as a friend

Iím pleased to report that I received an email from the Box Office yesterday. They know that I donít own a smartphone and are therefore sending me a plastic card in the post which should arrive in plenty of time before the Br&ght@n game.

Iím happy they are doing this for me but I regret the worrying that the whole episode has caused me and others.

 

Alert Alert a moderator to this post Edit this post Quote this post in a reply
View SnapperKain's Profile SnapperKain Flag SE25 6PU 16 Sep 21 6.08pm Send a Private Message to SnapperKain Add SnapperKain as a friend

They should of given everyone the choice of phone or card at the beginning of all this. It's evident now that there always was the option to send out cards and I still can't find anything that says going full digital was a premier league mandate. Not sure what they thought they were playing at!

Edited by SnapperKain (16 Sep 2021 6.08pm)

 


The trouble with computers, of course, is that they're very sophisticated idiots

Alert Alert a moderator to this post Edit this post Quote this post in a reply
View eritheagle's Profile eritheagle Flag Erith 17 Sep 21 12.51pm Send a Private Message to eritheagle Add eritheagle as a friend

Originally posted by SnapperKain

They should of given everyone the choice of phone or card at the beginning of all this. It's evident now that there always was the option to send out cards and I still can't find anything that says going full digital was a premier league mandate. Not sure what they thought they were playing at!

Edited by SnapperKain (16 Sep 2021 6.08pm)

Totally agree with you.
I do remain cautious though as to what they may change in the small print when we buy season tickets next year.

 

Alert Alert a moderator to this post Edit this post Quote this post in a reply
View SW19 CPFC's Profile SW19 CPFC Flag Addiscombe West 17 Sep 21 1.49pm Send a Private Message to SW19 CPFC Add SW19 CPFC as a friend

Originally posted by SW19 CPFC

The point of it is part PL requirement, part cost-saving (long term, less staff required to manage ticketing, for example), part cost reduction, part inevitable technological change and automation. The direction of travel is the direction of travel. Contactless has been mainstream for years in multiple industries... not sure why anyone would think football and events in general would simply remain the same...

'The Premier League want clubs to back COVID-19 certification spot checks at grounds, irrespective of a government U-turn.

Clubs had been advised by the league to prepare for double vaccination or negative test proof to become mandatory from October 1.

That was before the government changed course last weekend, shelving plans for COVID passports for large-scale events.

The league is keen to plough on regardless with a policy of making matches as safe as possible to attend, even if it means more stringent conditions for fans than those imposed by government.

The Athletic understands the matter will come to a head at a meeting of clubs next week with a vote on the issue.

Clubs have previously supported in principle the league's hardline approach.

It's difficult to predict which way the vote will go. Some clubs have implemented the league's advice for matches while others, up to now, have not asked supporters to provide vaccination or negative test details.'

'At least one club want the league to make COVID vaccine or test proof a new grounds regulation, to reduce the risk of arguments with fans turning up with a match ticket but not the necessary COVID protection evidence.'

Edited by SW19 CPFC (17 Sep 2021 1.50pm)

 


said the rabid giraffe whilst brandishing his throbbing member of reason, and twas ever thus.

Did you know? 95% of people are morons.

Alert Alert a moderator to this post Edit this post Quote this post in a reply
View Therealeaglestilidie's Profile Therealeaglestilidie Flag 17 Sep 21 4.37pm Send a Private Message to Therealeaglestilidie Add Therealeaglestilidie as a friend


Crystal Palace Customer Support

If you have yet to receive your tickets for Liverpool , please email boxoffice@cpfc.co.uk with the subject ĎLIVERPOOLí including your client reference number and we will get you on the duplicate list.

How hard can it be to get this right !!

 


I'm so Palace I don't even know it

Alert Alert a moderator to this post Edit this post Quote this post in a reply
View Lal's Profile Lal Flag Thornton Heath 17 Sep 21 4.53pm Send a Private Message to Lal Add Lal as a friend

Can't even sort out my season ticket never mind the Liverpool ticket.

 

Alert Alert a moderator to this post Edit this post Quote this post in a reply
View JRW2's Profile JRW2 Flag Dulwich 17 Sep 21 5.07pm Send a Private Message to JRW2 Add JRW2 as a friend

Originally posted by eritheagle

Iím pleased to report that I received an email from the Box Office yesterday. They know that I donít own a smartphone and are therefore sending me a plastic card in the post which should arrive in plenty of time before the Br&ght@n game.

Iím happy they are doing this for me but I regret the worrying that the whole episode has caused me and others.

Did that email just come out of the blue or was in response to one you sent? If the latter, what did you say in your email? This issuing of plastic cards is becoming increasingly random. We now know that if they don't have your email address you'll get a card; if you're under 16 you'll get one; and if you're eritheagle you'll get one! Please may I have one?

 

Alert Alert a moderator to this post Edit this post Quote this post in a reply

 

Page 25 of 27 < 21 22 23 24 25 26 27 >

Previous Topic | Next Topic

You are here: Home > Message Board > Ticket & Travel Talk > New ticketing system using mobiles