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New ticketing system using mobiles
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 eritheagle  Erith 17 Sep 21 9.15pm |
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Originally posted by JRW2
Did that email just come out of the blue or was in response to one you sent? If the latter, what did you say in your email? This issuing of plastic cards is becoming increasingly random. We now know that if they don't have your email address you'll get a card; if you're under 16 you'll get one; and if you're eritheagle you'll get one! Please may I have one? I’d sent them an email sometime ago explaining I didn’t have a smartphone. I don’t appreciate how you name checked me like that. All I did was inform the box office and they helped me accordingly.
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| Therealeaglestilidie 17 Sep 21 9.16pm |
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Not just us then.
I'm so Palace I don't even know it |
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 Lal Thornton Heath 17 Sep 21 9.19pm |
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I managed to upload my season ticket to Google Pay early today was expecting the forbidden page again so am very happy it's now on my mobile.
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| JRW2 Dulwich 18 Sep 21 9.44am |
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Originally posted by eritheagle
I’d sent them an email sometime ago explaining I didn’t have a smartphone. I don’t appreciate how you name checked me like that. All I did was inform the box office and they helped me accordingly. First, thanks for your reply. Sounds very straightforward. As for mentioning your name, it was intended to be just a light-hearted throwaway line - certainly not suggesting that you'd received favourable treatment.
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| eritheagle Erith 18 Sep 21 10.11am |
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Originally posted by JRW2
First, thanks for your reply. Sounds very straightforward. As for mentioning your name, it was intended to be just a light-hearted throwaway line - certainly not suggesting that you'd received favourable treatment. No probs, thanks for explaining what you meant.
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| crystal-purley Purley 19 Sep 21 5.01pm |
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Originally posted by SnapperKain
I've finally got my season ticket on my phone and thought I'd share what I needed to do to get it on Android, in case it helps anyone having issues. Problem is that the club has made a sh!t ton of assumptions about people's phone and what they have set up. Prior to this I did not use Google Pay (why bother, I have a cash card?) and a host of other things, so here's what I had to do: Install the Palace App If you've done the above then it should download and you'll see it in the Google Pay app. The reason for all the Chrome nonsense is that if your default browser is say Samsung Internet, it just fails with a message from Google Pay saying "this item cannot be saved on this device". As the app is opening a web site in a browser to add the season ticket in Google Pay, apparently it has to go via Chrome (presumably for security) as signing into Google on Samsung Internet doesn't seem to be enough. What a parlava! Someone somewhere has done no due diligence on providing instructions that don't fit the "golden path" (come on, that has to be a set up for German p*** jokes) of getting this installed and sorted out. Hope this helps someone!
Enjoying getting up later and not having someone who knows better than me (apart from the missus of course). |
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| highbury eagle Islington 19 Sep 21 5.20pm |
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Originally posted by SnapperKain
I've finally got my season ticket on my phone and thought I'd share what I needed to do to get it on Android, in case it helps anyone having issues. Problem is that the club has made a sh!t ton of assumptions about people's phone and what they have set up. Prior to this I did not use Google Pay (why bother, I have a cash card?) and a host of other things, so here's what I had to do: Install the Palace App If you've done the above then it should download and you'll see it in the Google Pay app. The reason for all the Chrome nonsense is that if your default browser is say Samsung Internet, it just fails with a message from Google Pay saying "this item cannot be saved on this device". As the app is opening a web site in a browser to add the season ticket in Google Pay, apparently it has to go via Chrome (presumably for security) as signing into Google on Samsung Internet doesn't seem to be enough. What a parlava! Someone somewhere has done no due diligence on providing instructions that don't fit the "golden path" (come on, that has to be a set up for German p*** jokes) of getting this installed and sorted out. Hope this helps someone! Thankyou So much for this, my missing link was assuming that Chrome was my default browser, I mean, I always use Chrome and the other browsers have been disabled, but not the case. Season Ticket finally downloaded, why couldn't the club post a step by step like this? I'm reasonably Tech savvy, but was flummoxed by this.
Life is the same as it always will be, |
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| eritheagle Erith 25 Sep 21 11.26am |
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Originally posted by eritheagle
I’m pleased to report that I received an email from the Box Office yesterday. They know that I don’t own a smartphone and are therefore sending me a plastic card in the post which should arrive in plenty of time before the Br&ght@n game. I’m happy they are doing this for me but I regret the worrying that the whole episode has caused me and others. Well, my optimism seems to have been very premature! Emailed them yesterday but awaiting a response. Stress levels are rising again! Can’t they get anything right?! Part of me is saying to just stay at home and watch the game and then tell them that they owe me money for my ticket! Seriously p1ssed off with this club of ours!
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| premier fan BR4 25 Sep 21 12.45pm |
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Originally posted by eritheagle
Well, my optimism seems to have been very premature! Emailed them yesterday but awaiting a response. Stress levels are rising again! Can’t they get anything right?! Part of me is saying to just stay at home and watch the game and then tell them that they owe me money for my ticket! Seriously p1ssed off with this club of ours! I absolutely agree. Part of the enjoyment is receiving tickets well in advance looking forward to the game. However, the stress of trying to obtain a ticket is ridiculous.
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| JRW2 Dulwich 25 Sep 21 3.21pm |
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Originally posted by eritheagle
Well, my optimism seems to have been very premature! Emailed them yesterday but awaiting a response. Stress levels are rising again! Can’t they get anything right?! Part of me is saying to just stay at home and watch the game and then tell them that they owe me money for my ticket! Seriously p1ssed off with this club of ours! Following our brief exchange of emails a few days ago I emailed the Club about having no smartphone, and within forty eight hours I'd had two replies, one promising an e-ticket and the other a plastic ticket. By 11 o'clock this morning neither had arrived, so I drove over, and the Box Office printed off a paper ticket. So I can now relax, but what a palaver. The Box Office, by the way, was empty when I arrived.
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| eritheagle Erith 25 Sep 21 6.14pm |
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Originally posted by premier fan
I absolutely agree. Part of the enjoyment is receiving tickets well in advance looking forward to the game. However, the stress of trying to obtain a ticket is ridiculous. Exactly! I renewed last season and I did so again at the earliest chance for this season too so you’d expect to be all sorted and looking forward to the third home game of the season. It’s a complete joke and the problem I have is that if it doesn’t arrive in the post by the time I leave for work then I’ve got no way of accessing my email or contacting the club until I arrive at the ground at 7pm at the earliest.
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| eritheagle Erith 28 Sep 21 1.26pm |
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Originally posted by eritheagle
Exactly! I renewed last season and I did so again at the earliest chance for this season too so you’d expect to be all sorted and looking forward to the third home game of the season. It’s a complete joke and the problem I have is that if it doesn’t arrive in the post by the time I leave for work then I’ve got no way of accessing my email or contacting the club until I arrive at the ground at 7pm at the earliest. I went to the Box Office before the game and showed the young lady behind the desk a printed copy of the email. She said that it must’ve got lost in the post ( which seemed to me as the line they were going with to anyone that had similar problem to me) Was given printed tickets for last night and Leicester game and told I should have a card resent and I’d receive it before the following game. I do feel sorry for the bloke behind me who had his phone ticket zapped whilst queuing to get in the turnstile. He was told it wasn’t scanning and he’d have to go to the Box Office and get a paper ticket printed. This was at 7.25pm!
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| JRW2 Dulwich 28 Sep 21 2.26pm |
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Originally posted by eritheagle
Exactly! I renewed last season and I did so again at the earliest chance for this season too so you’d expect to be all sorted and looking forward to the third home game of the season. It’s a complete joke and the problem I have is that if it doesn’t arrive in the post by the time I leave for work then I’ve got no way of accessing my email or contacting the club until I arrive at the ground at 7pm at the earliest. It doesn't get any better. As I mentioned earlier, I went to the ground on Friday and was given a paper ticket for Brighton. Yesterday afternoon the promised plastic card arrived. Instinct told me to take both tickets to the match, and a good thing I did, because when I presented the new season ticket it didn't work. I went to the Box Office after the game, they tested the card and assured me that it would be alright for Leicester. I have my doubts. Anyway, EE, I hope you got in last night. Judging by the number of empty seats around me, many didn't.
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| eritheagle Erith 28 Sep 21 3.58pm |
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Originally posted by JRW2
It doesn't get any better. As I mentioned earlier, I went to the ground on Friday and was given a paper ticket for Brighton. Yesterday afternoon the promised plastic card arrived. Instinct told me to take both tickets to the match, and a good thing I did, because when I presented the new season ticket it didn't work. I went to the Box Office after the game, they tested the card and assured me that it would be alright for Leicester. I have my doubts. Anyway, EE, I hope you got in last night. Judging by the number of empty seats around me, many didn't. I did thank you. I'm lucky that I've got a nice boss at work who let me change my shift times so I could get there early and go to the Box Office to get it sorted. There didn't seem to be any empty seats arond me in the Upper Holmesdale but I did notice a large area vacated at the back of the Arthur Wait in the corner.
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