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New ticketing system using mobiles
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 kennybrowns leftfoot  Reigate 08 Sep 21 1.31pm |
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When idiots from Brighton call us an 'Amateur' Club I do agree with them to an extent.
Here we are 3 days before our second home game still waiting to hear what is happening with our season tickets.
I emailed the ticket office 4 weeks ago asking for them to clarify some points... It took them 15 days to reply... FIFTEEN Days!!.. They just apologised and said they had 'been busy'...
I'm a ST holder and a Gold member. I signed my 7 year old son up to the Junior Gold Membership where he can get a shirt as part of joining. He chose a home shirt.
We still haven't received it. The club have stated they have 'supply issues' regarding the Home shirts and can't give a date when they will be sent out.
It really does seem to be getting worse and worse regarding the organisation of our club... For an established Premier League Club I think it's a disgrace at how Amateur things seem to be when it comes to organisation and that personal touch
Don't waste your time with jealousy. Sometimes your ahead, sometimes your behind, the race is long. But in the end it's only with yourself!!
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| Ginger Pubic Wig Wickham de L'Ouest 08 Sep 21 2.11pm |
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Fiasco aside, here's a handy hint.
I have tickets for my pal and his two kids in my 'wallet'. He can't get them.
Because I couldn't share them with him, I took a screen shot of each QR code and sent them to him on WhatsApp.
The readers on the turnstile were able to read his QR codes and he got in without issue.
It was harder for me (but not dramatically so) because I tried to access our QR codes through Google pay and I'd forgotten how terrible Internet connection can be.
This weekend, I'll ensure all tickets are available in a way that doesn't need Internet connection. So I'll grab them and save them as images some place.
If you want to live in a world full of kindness, respect and love, try to show these qualities.
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| eaglesdare 08 Sep 21 2.43pm |
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we will probably have to upload our covid status into the app now!
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| bifffabazz Highworth, Wiltshire 08 Sep 21 3.35pm |
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Originally posted by Ginger Pubic Wig
Fiasco aside, here's a handy hint.
I have tickets for my pal and his two kids in my 'wallet'. He can't get them.
Because I couldn't share them with him, I took a screen shot of each QR code and sent them to him on WhatsApp.
The readers on the turnstile were able to read his QR codes and he got in without issue.
It was harder for me (but not dramatically so) because I tried to access our QR codes through Google pay and I'd forgotten how terrible Internet connection can be.
This weekend, I'll ensure all tickets are available in a way that doesn't need Internet connection. So I'll grab them and save them as images some place.
Good luck with that. We did exactly the same for the Brentford game and none of our four images/pdfs/printouts were read first time by the turnstile readers.
Spirit of 1974
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| bicycle repair man 08 Sep 21 4.09pm |
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Originally posted by Ginger Pubic Wig
Fiasco aside, here's a handy hint.
I have tickets for my pal and his two kids in my 'wallet'. He can't get them.
Because I couldn't share them with him, I took a screen shot of each QR code and sent them to him on WhatsApp.
The readers on the turnstile were able to read his QR codes and he got in without issue.
It was harder for me (but not dramatically so) because I tried to access our QR codes through Google pay and I'd forgotten how terrible Internet connection can be.
This weekend, I'll ensure all tickets are available in a way that doesn't need Internet connection. So I'll grab them and save them as images some place.
Handy hint maybe.
But it's crazy that you are forced to go through all that rigmarole just to give someone their tickets.
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| bicycle repair man 08 Sep 21 4.32pm |
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Originally posted by kennybrowns leftfoot
When idiots from Brighton call us an 'Amateur' Club I do agree with them to an extent.
Here we are 3 days before our second home game still waiting to hear what is happening with our season tickets.
I emailed the ticket office 4 weeks ago asking for them to clarify some points... It took them 15 days to reply... FIFTEEN Days!!.. They just apologised and said they had 'been busy'...
I'm a ST holder and a Gold member. I signed my 7 year old son up to the Junior Gold Membership where he can get a shirt as part of joining. He chose a home shirt.
We still haven't received it. The club have stated they have 'supply issues' regarding the Home shirts and can't give a date when they will be sent out.
It really does seem to be getting worse and worse regarding the organisation of our club... For an established Premier League Club I think it's a disgrace at how Amateur things seem to be when it comes to organisation and that personal touch
The chaos with the season tickets is disgraceful, it seems they have our cash, and now we can like it or lump it.
And the thing with the shirts is pathetic, the season will be half over before they appear, and a lot of fans won't bother.
What a way to run a business.
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| General Offbeat 08 Sep 21 5.22pm |
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I mean its annoying but will be a good system when up and running.
A lot of ageism here. Just because someone is old it doesn't mean they cant work a phone.
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| Fatherken 08 Sep 21 6.13pm |
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I don't have a smart phone , I don't need one so I won't be getting one .
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| martin2412 Living The Dream 08 Sep 21 6.35pm |
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Whilst I am quite computer literate, what is this 'wallet' thing people are talking about ? The only wallet I've got is my leather one where I've kept my season ticket card for donkies years.
For the Brentford game I just took a snapshot of my downloaded ticket, searched through my phone to find where it was stored whilst queuing up, and then stuck that under the turnstile reader.
I don't believe the club when they say it's a Premier League directive, as although I haven't checked, I'm sure not all PL clubs are doing it. (Happy to be proved wrong).
All in all, it's just another pain in the ar5e that I'm considering not bothering with next season.
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| peterg Anerley 08 Sep 21 7.47pm |
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CPFC has said two things.
One, it's been recommended by the PL.
Two, it's required by the PL.
CPFC said these two different and inconsistent things in the statement. So which is it?
And if it's required, why are other PL clubs not doing it?
This is a total shambles. And now we can't trust CPFC on anything it says. It has spaffed our loyalty up the wall, as the notorious chancer BJ might have said.
Edited by peterg (08 Sep 2021 7.48pm)
The right place at the right time
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| peterg Anerley 08 Sep 21 9.44pm |
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CPFC have tweeted: Season ticket holders: do you have a ticket for the Spurs game in your fan wallet on the Palace App yet? #cpfc
So I went to the Palace and found I had to set up a new password. Finally managed to do, accessed the Palace App and all I could find was a record of my season ticket.
I could not find a "fan wallet" anywhere and have no idea what or where that is.
Can anyone enlighten me?
Edited by peterg (08 Sep 2021 9.45pm)
The right place at the right time
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| martin2412 Living The Dream 08 Sep 21 10.13pm |
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I take it that concourse purchases no longer get you Parish Points.
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| jwinbow Welwyn Garden City 08 Sep 21 10.16pm |
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Its under More -> Tickets -> Access Fan Wallet. All I see is the Brentford game. Nothing else so far.
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| Andy0629 Warlingham 08 Sep 21 10.21pm |
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So I have just checked on the Palace App, in the wallet is a season ticket, with a link, save to google pay(my phone is an android not an IPhone) and it’s now in my google pay wallet with a code for the Spurs game.
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| martin2412 Living The Dream 08 Sep 21 10.28pm |
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Originally posted by Andy0629
So I have just checked on the Palace App, in the wallet is a season ticket, with a link, save to google pay(my phone is an android not an IPhone) and it’s now in my google pay wallet with a code for the Spurs game.
I haven't got a Google pay wallet (I have an android phone). There's no way I'm putting my bank details on a phone if that's what you do.
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| doombear Too far from Selhurst Park 08 Sep 21 10.41pm |
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Originally posted by jwinbow
Its under More -> Tickets -> Access Fan Wallet. All I see is the Brentford game. Nothing else so far.
Yep. That's where I found it after a lot of searching. I went to the 'more' at the bottom of my screen on the right and then to tickets etc.
My Spurs ticket isn't there yet either and as I'm not on Twitter I haven't heard a dicky bird from the club
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| leejaneagles 08 Sep 21 10.46pm |
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I’ve not received any email about the app or a link to download it. I assume it’s just the Crystal Palace app in the App stores?
This is an absolute shambles. Where’s the comms for this major change?
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| Rabbit-Tooth London 09 Sep 21 12.04am |
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Oh I found my Spurs ticket (I thbk !). Click the season ticket tab on the Palace app then click "add to Apple wallet" then click "next" and "Automaticaly select".
Then go into the Apple wallet click edit and the season ticket is there. Click it and then the "three dot" thing at the top right corner, scroll down and there's that scan thing for the Spurs match. Apologies for using non-computer literate words.
Didnt realise it was a 12.30 kick off lol !
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| Runningman Keston 09 Sep 21 1.48am |
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Worked, but I clicked on Memberships Tab
  Attachment: D6E6DA34-38FE-4DEA-BC9B-3A280C62B4D2.jpeg (1,436.14Kb)
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| Runningman Keston 09 Sep 21 1.49am |
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Looks like I now have my season ticket on my Android phone.
Still nothing from club though.
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