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New ticketing system using mobiles


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Barcelona Based Fan Flag No longer Barcelona, now living in... 09 Sep 21 3.04pm

Originally posted by premier fan

My iPhone version is old an not compatible for the App. I’ve tried the website link and logged in but still cannot find my tickets. Box office are overwhelmed and not answering calls so I’ve emailed them instead.

THIS IS AN ABSOLUTE SHAMBLES!!



This!

 


TaxiMark
Sheffield Wednesday Fan
Posted 23 February 2013 - 07:49 PM
I don't mind palace to be fair. Much better club than tinpot Charlton and Brighton

Spiderman Flag Horsham 09 Sep 21 3.10pm

Originally posted by Dubai Eagle

Spider & Kenny - I can see all 3 of us being in the same queue tomorrow morning at the BO if this situation dosent improve over the course of the afternoon.

Son has just seen this. The email I just received was the one with standard download instructions. I await with anticipation a further one

3E6DA177-5202-480A-99DD-BBB2049E2B9A.png Attachment: 3E6DA177-5202-480A-99DD-BBB2049E2B9A.png (318.74Kb)

 

palace chick Flag South Croydon 09 Sep 21 3.26pm

Originally posted by williamrufus

I'm glad that you are ok but obviously all of this causes a lot of stress to a lot of people including me. What about people who don't have smartphones? Elderly people who find this confusing? People with learning disabilities? What actually is the rationale for moving to this system? Why is this system with all the palaver it causes preferable to getting a physical card?

Took me a while today and was about to go over to club when I thought, 1 more go and there was my season ticket. Why it wasn’t there when I looked earlier I don’t know - grrrr! Also just had a visit from my neighbour who is having problems and he has an iPhone 6 which must be why he can’t download. Seems rubbish that it’s all geared to newer models for which many don’t have? What a palaver :-(

 

Yellow Card - User has been warned of conduct on the messageboards SW19 CPFC Flag Addiscombe West 09 Sep 21 4.08pm

Originally posted by palace chick

Took me a while today and was about to go over to club when I thought, 1 more go and there was my season ticket. Why it wasn’t there when I looked earlier I don’t know - grrrr! Also just had a visit from my neighbour who is having problems and he has an iPhone 6 which must be why he can’t download. Seems rubbish that it’s all geared to newer models for which many don’t have? What a palaver :-(

If you read the release, it's a phased roll out to accounts over the course of the day. Not all tickets are landing at once, either due to technical reasons or something else. This is fairly standard practice.

In reply to some of you who are wondering how you can share tickets if you are going to miss games and want to pass onto a mate – there is a hack until it becomes clear...

Simply log in to the Palace app using the persons login details that you're borrowing the ticket off and download to your wallet.

Now obviously, you don't want to share this with any old random but as a temp fix you can technically have an unlimited number of season tickets on your phone using this method.

 


Did you know? 98.0000001% of people are morons.

Yellow Card - User has been warned of conduct on the messageboards SW19 CPFC Flag Addiscombe West 09 Sep 21 4.15pm

Originally posted by williamrufus

I'm glad that you are ok but obviously all of this causes a lot of stress to a lot of people including me. What about people who don't have smartphones? Elderly people who find this confusing? People with learning disabilities? What actually is the rationale for moving to this system? Why is this system with all the palaver it causes preferable to getting a physical card?

In fairness I was replying to the general theme of the thread at the time which was mainly people complaining about the season not appearing in their app wallet.

Although the number of fans without access to both a smartphone AND and printer is surely less than 5%, basically the club should be allowing season cards to be used for one more season to smooth the changeover.

Gives enough time for people without access to the above to prepare and work it out.

As vaccine passports are coming in, plus COVID still hanging around, and the PL directive regarding digital ticketing, all PL clubs are having to move to this model. It's not specific to Palace. It's also inevitable... personally considering how long QR codes, smartphones and contactless technologies have been knocking around I'm surprised it's taken this long for it to come into play.

And finally – this won't be happening every game. Once the season has been downloaded onto a smartphone, that's it for the rest of the season. Phone out of pocket, hold to contactless reader, enter. Done.

Edited by SW19 CPFC (09 Sep 2021 4.16pm)

 


Did you know? 98.0000001% of people are morons.

JRW2 Flag Dulwich 09 Sep 21 4.29pm

Originally posted by SW19 CPFC

And finally – this won't be happening every game. Once the season has been downloaded onto a smartphone, that's it for the rest of the season. Phone out of pocket, hold to contactless reader, enter. Done.

Edited by SW19 CPFC (09 Sep 2021 4.16pm)

There are clearly hundreds - perhaps thousands - of people who are feeling irritable/angry/furious about what is going on, and I don't want to show irritability towards another poster. But I am becoming fed up with people who suggest it's all quite straightforward and say things such as the above - "Once the season has been downloaded onto a smart phone..."

I DO NOT HAVE A SMARTPHONE AND I HAVE NO WISH TO OWN ONE. And nobody at the Club seems to give a stuff.

 

Therealeaglestilidie Flag 09 Sep 21 4.48pm

On the Palace Website:

The turnstiles at Selhurst Park will open at 10:30 BST on Saturday before the meeting with Tottenham Hotspur, with plenty of great deals on food and drink.

With the action getting underway at 12:30 BST, get to the ground in plenty of time to take advantage of special discounts.

Grab an ‘Early Bird’ meal, including a Burger or Hotdog and a beer, for just £7.00 up to 45 minutes before kick-off – a huge discount on the normal price of £10.50.

Alternatively, get a meal deal (a burger, a side and any hot or cold soft drink) for just £8.50.

Tickets are still available for the fixture - find out more by clicking HERE.


Saturday, 11th September. 12:30 BST.

Tickets for this game are on sale at Category A prices.

When purchasing online, tickets are sold as e-tickets. These tickets can be shown on your mobile phone, or printed if you prefer (follow the fold lines and keep it dry).


So it's all just a ruse to get everyone there early to buy more burgers and you can get a printable ticket if you are not a season ticket holder.

 


I'm so Palace I don't even know it

Spiderman Flag Horsham 09 Sep 21 4.51pm

Anyone know what time BO opens? Looks like I will be there tomorrow

 

milesy Flag potton 09 Sep 21 4.51pm

I will have two tickets one for me and one for my son, how does that work?

 

Therealeaglestilidie Flag 09 Sep 21 4.58pm

Originally posted by milesy

I will have two tickets one for me and one for my son, how does that work?

I have three tickets on my phone.

I'm thinking that I am going to have to pass it back once I've got through the turnstile so that the other two people can scan their tickets from my phone.

 


I'm so Palace I don't even know it

doombear Flag Too far from Selhurst Park 09 Sep 21 4.59pm

Originally posted by ratman

Dear CPFC
Having looked at the Holmesdale site last night, I realised that people were receiving season tickets. Neither myself nor my son (linked on Friends and Family) had received any communication about this - my last e mail was 16 August regarding the Brentford match.
Today I tried to download the season ticket and, after downloading Google Pay, continually get the message that 'This item cannot be saved on this device'.
A further look at the instruction says that Google Pay must be set as the default payment mechanism. However, I do not use a credit card and only use my Barclays Debit Card - and this card is set as my default payment through the Barclays app - I am not going to set Google Pay as my default payment method, and do not believe that you should be instructing me to do this.
I had to leave work to travel to the Box Office and realised that many others are having similar issues - the staff at the box office were becoming extremely frustrated. A look at the Holmesdale site shows extreme upset across a wide section of the fan base about the situation. I have now had to get 2 paper tickets for the Spurs match.
Please advise me urgently how I am to access my season ticket for the next home game.


You don't need to set up a card on Google Pay to use it for your Season Ticket. I haven't and I have my ST downloaded onto it. You do need to ensure though that your smartphone's browser is set to Google Chrome, especially if like me you have a Samsung (which defaults to Samsung Internet).

Hope that helps.

 

Therealeaglestilidie Flag 09 Sep 21 5.04pm

[Link]


There is a new video showing you how to get into the ground. Simples !!

Edited by Therealeaglestilidie (09 Sep 2021 5.07pm)

 


I'm so Palace I don't even know it

Yellow Card - User has been warned of conduct on the messageboards SW19 CPFC Flag Addiscombe West 09 Sep 21 5.07pm

Originally posted by JRW2

There are clearly hundreds - perhaps thousands - of people who are feeling irritable/angry/furious about what is going on, and I don't want to show irritability towards another poster. But I am becoming fed up with people who suggest it's all quite straightforward and say things such as the above - "Once the season has been downloaded onto a smart phone..."

I DO NOT HAVE A SMARTPHONE AND I HAVE NO WISH TO OWN ONE. And nobody at the Club seems to give a stuff.

See previous post. Obviously not everyone has one, but I'd be amazed if it's more than 5% of the fanbase. That said, the plastic cards should be still usable for this season to smooth the transition, besides that the old tried and tested of heading to the BO well before the game to get a replacement ticket will be the only option if you don't have a smartphone OR access to a printer.

A printer is the minimum requirement. If you don't have that then the plastic card should really still be allowed for one more season IMO

 


Did you know? 98.0000001% of people are morons.

Yellow Card - User has been warned of conduct on the messageboards SW19 CPFC Flag Addiscombe West 09 Sep 21 5.08pm

Originally posted by Therealeaglestilidie

On the Palace Website:

The turnstiles at Selhurst Park will open at 10:30 BST on Saturday before the meeting with Tottenham Hotspur, with plenty of great deals on food and drink.

With the action getting underway at 12:30 BST, get to the ground in plenty of time to take advantage of special discounts.

Grab an ‘Early Bird’ meal, including a Burger or Hotdog and a beer, for just £7.00 up to 45 minutes before kick-off – a huge discount on the normal price of £10.50.

Alternatively, get a meal deal (a burger, a side and any hot or cold soft drink) for just £8.50.

Tickets are still available for the fixture - find out more by clicking HERE.


Saturday, 11th September. 12:30 BST.

Tickets for this game are on sale at Category A prices.

When purchasing online, tickets are sold as e-tickets. These tickets can be shown on your mobile phone, or printed if you prefer (follow the fold lines and keep it dry).


So it's all just a ruse to get everyone there early to buy more burgers and you can get a printable ticket if you are not a season ticket holder.

Pretty sure you can get an e-ticket sent to you if you contact the BO.

 


Did you know? 98.0000001% of people are morons.

JRW2 Flag Dulwich 09 Sep 21 5.22pm

Originally posted by SW19 CPFC

See previous post. Obviously not everyone has one, but I'd be amazed if it's more than 5% of the fanbase. That said, the plastic cards should be still usable for this season to smooth the transition, besides that the old tried and tested of heading to the BO well before the game to get a replacement ticket will be the only option if you don't have a smartphone OR access to a printer.

A printer is the minimum requirement. If you don't have that then the plastic card should really still be allowed for one more season IMO

But is it an adequate requirement, as you seem to suggest? I printed off my Brentford ticket and would do the same for Spurs if sent one, but I have in recent days seen no mention of that happening.

You previously said that only 5% would have neither smartphone or printer, which may be right, but I suspect that the % with a printer but no smart phone is considerably higher than that.

Yes, we could have had a year to get used to the change, but I still can't see the point of the change.

 

Yellow Card - User has been warned of conduct on the messageboards SW19 CPFC Flag Addiscombe West 09 Sep 21 5.29pm

Originally posted by JRW2

But is it an adequate requirement, as you seem to suggest? I printed off my Brentford ticket and would do the same for Spurs if sent one, but I have in recent days seen no mention of that happening.

You previously said that only 5% would have neither smartphone or printer, which may be right, but I suspect that the % with a printer but no smart phone is considerably higher than that.

Yes, we could have had a year to get used to the change, but I still can't see the point of the change.

The point of it is part PL requirement, part cost-saving (long term, less staff required to manage ticketing, for example), part cost reduction, part inevitable technological change and automation. The direction of travel is the direction of travel. Contactless has been mainstream for years in multiple industries... not sure why anyone would think football and events in general would simply remain the same...

 


Did you know? 98.0000001% of people are morons.

Kloten Flag Bromley 09 Sep 21 5.42pm

So what's the best way to pass on a season ticket if I or my Dad can't make it?

 

Dubai Eagle Flag 09 Sep 21 6.02pm

Yup - Despite promises its 6pm & no email / instructions yet for those with season tickets & memberships

Originally posted by Spiderman

Anyone know what time BO opens? Looks like I will be there tomorrow

 

kennybrowns leftfoot Flag Reigate 09 Sep 21 6.08pm

I've literally just received this in an email from the Box Office...

We are really sorry to inform you that we have encountered technical issues delivering your Mobile Season Ticket to you. Rest assured, we have made alternative arrangements for you whilst we work to resolve the issue.

For the Spurs game on Saturday, we will issue you with an e-ticket which will follow this email. We are doing everything we can to resolve the issue in time for the next home match against Brighton.

Thank you so much for your continued support, and please accept our apologies for the issue.

We will be in touch following the Spurs game.

The Box Office team.

So the fiasco goes on. I'm one of those with a season ticket and membership. They've just emailed me the tickets for the Spurs game as an e-ticket.... Anyone else had this??

Edited by kennybrowns leftfoot (09 Sep 2021 6.12pm)

 


Don't waste your time with jealousy. Sometimes your ahead, sometimes your behind, the race is long. But in the end it's only with yourself!!

Yellow Card - User has been warned of conduct on the messageboards SW19 CPFC Flag Addiscombe West 09 Sep 21 6.13pm

Originally posted by Therealeaglestilidie

I have three tickets on my phone.

I'm thinking that I am going to have to pass it back once I've got through the turnstile so that the other two people can scan their tickets from my phone.

Alternatively give your login details to the other two, if they have phones and the app they can login to your account and download the ticket they need. They can then log back in with their own details as before, season stays on the phone separate to the app. Temp hack but less faff in the long run.

 


Did you know? 98.0000001% of people are morons.

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