New ticketing system using mobiles

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Spiderman Horsham 09 Sep 21 6.25pm
Originally posted by kennybrowns leftfoot I've literally just received this in an email from the Box Office... We are really sorry to inform you that we have encountered technical issues delivering your Mobile Season Ticket to you. Rest assured, we have made alternative arrangements for you whilst we work to resolve the issue. For the Spurs game on Saturday, we will issue you with an e-ticket which will follow this email. We are doing everything we can to resolve the issue in time for the next home match against Brighton. Thank you so much for your continued support, and please accept our apologies for the issue. We will be in touch following the Spurs game. The Box Office team. So the fiasco goes on. I'm one of those with a season ticket and membership. They've just emailed me the tickets for the Spurs game as an e-ticket.... Anyone else had this?? Edited by kennybrowns leftfoot (09 Sep 2021 6.12pm) Yep just received the same. Farcical

Spiderman

Horsham 09 Sep 21 6.25pm

Originally posted by kennybrowns leftfoot

I've literally just received this in an email from the Box Office...

We are really sorry to inform you that we have encountered technical issues delivering your Mobile Season Ticket to you. Rest assured, we have made alternative arrangements for you whilst we work to resolve the issue.

For the Spurs game on Saturday, we will issue you with an e-ticket which will follow this email. We are doing everything we can to resolve the issue in time for the next home match against Brighton.

Thank you so much for your continued support, and please accept our apologies for the issue.

We will be in touch following the Spurs game.

The Box Office team.

So the fiasco goes on. I'm one of those with a season ticket and membership. They've just emailed me the tickets for the Spurs game as an e-ticket.... Anyone else had this??

Edited by kennybrowns leftfoot (09 Sep 2021 6.12pm)

Yep just received the same. Farcical

Therealeaglestilidie 09 Sep 21 6.27pm
Originally posted by SW19 CPFC Alternatively give your login details to the other two, if they have phones and the app they can login to your account and download the ticket they need. They can then log back in with their own details as before, season stays on the phone separate to the app. Temp hack but less faff in the long run. Great idea, thanks. I'm so Palace I don't even know it

Therealeaglestilidie

09 Sep 21 6.27pm

Originally posted by SW19 CPFC

Alternatively give your login details to the other two, if they have phones and the app they can login to your account and download the ticket they need. They can then log back in with their own details as before, season stays on the phone separate to the app. Temp hack but less faff in the long run.

Great idea, thanks.

I'm so Palace I don't even know it

pieceofcake Cell 36,HMP Albany 09 Sep 21 6.30pm
Originally posted by esox lucius This is absolutely ridiculous, I’ve been going since 1963, I think I’ll just call it a day, wonder if I can get a refund for my season ticket. I wonder if CPFC have left themselves open to legal action citing breach of contract. No mention of any of this was mentioned when I renewed my ST.

pieceofcake

Cell 36,HMP Albany 09 Sep 21 6.30pm

Originally posted by esox lucius

This is absolutely ridiculous, I’ve been going since 1963, I think I’ll just call it a day, wonder if I can get a refund for my season ticket.

I wonder if CPFC have left themselves open to legal action citing breach of contract.

No mention of any of this was mentioned when I renewed my ST.

pieceofcake Cell 36,HMP Albany 09 Sep 21 6.44pm
Originally posted by SW19 CPFC The point of it is part PL requirement, part cost-saving (long term, less staff required to manage ticketing, for example), part cost reduction, part inevitable technological change and automation. The direction of travel is the direction of travel. Contactless has been mainstream for years in multiple industries... not sure why anyone would think football and events in general would simply remain the same... But...wasn't the ST card contactless?

pieceofcake

Cell 36,HMP Albany 09 Sep 21 6.44pm

Originally posted by SW19 CPFC

The point of it is part PL requirement, part cost-saving (long term, less staff required to manage ticketing, for example), part cost reduction, part inevitable technological change and automation. The direction of travel is the direction of travel. Contactless has been mainstream for years in multiple industries... not sure why anyone would think football and events in general would simply remain the same...

But...wasn't the ST card contactless?

Charlie Croker Hampshire 09 Sep 21 6.52pm
Originally posted by cpvoice Thank you Epsom Eagle for those few words "have Chrome set as your default browser and not Samsung Internet". Like most people, I was having trouble, but I saw your tips and I now have the S/T set up. Cheers! My son (on Samsung) was receiving the "cannot be saved to this device" message so changed to Chrome BUT also had to download Google Pay. “Technology is always a two-edged sword. It will bring in many benefits, but also many disasters.” Alan Moore. “My experience of life is that it is not divided up into genres; it’s a horrifying, romantic, tragic, comical, science-fiction cowboy detective novel. You know, with a bit of pornography if you’re lucky."

Charlie Croker

Hampshire 09 Sep 21 6.52pm

Originally posted by cpvoice

Thank you Epsom Eagle for those few words "have Chrome set as your default browser and not Samsung Internet". Like most people, I was having trouble, but I saw your tips and I now have the S/T set up. Cheers!

My son (on Samsung) was receiving the "cannot be saved to this device" message so changed to Chrome BUT also had to download Google Pay.

“Technology is always a two-edged sword. It will bring in many benefits, but also many disasters.” Alan Moore.

“My experience of life is that it is not divided up into genres; it’s a horrifying, romantic, tragic, comical, science-fiction cowboy detective novel. You know, with a bit of pornography if you’re lucky."

Spiderman Horsham 09 Sep 21 6.52pm
Originally posted by pieceofcake I wonder if CPFC have left themselves open to legal action citing breach of contract. No mention of any of this was mentioned when I renewed my ST. Looks like Supporters Trust had a meeting scheduled with the club at 12.30. Club cancelled it! There does appear that the club have breached T&Cs, when they are insisting on people having to have specific software/hardware to access the tickets they have already purchased

Spiderman

Horsham 09 Sep 21 6.52pm

Originally posted by pieceofcake

I wonder if CPFC have left themselves open to legal action citing breach of contract.

No mention of any of this was mentioned when I renewed my ST.

Looks like Supporters Trust had a meeting scheduled with the club at 12.30. Club cancelled it!
There does appear that the club have breached T&Cs, when they are insisting on people having to have specific software/hardware to access the tickets they have already purchased

Ginger Pubic Wig Wickham de L'Ouest 09 Sep 21 9.18pm
Has anyone who's a parent of an under 16 had their kid's ticket come through? My lad's match day ticket hasn't turned up yet, and nor have my pal's kids' tickets. If you want to live in a world full of kindness, respect and love, try to show these qualities.

Ginger Pubic Wig

Wickham de L'Ouest 09 Sep 21 9.18pm

Has anyone who's a parent of an under 16 had their kid's ticket come through? My lad's match day ticket hasn't turned up yet, and nor have my pal's kids' tickets.

If you want to live in a world full of kindness, respect and love, try to show these qualities.

Paaalaaace Croydon 09 Sep 21 9.47pm
DIABOLICAL.....VERY ANGRY with the club. OK....Am sorted for Saturday with my season ticket and my dads who is in his Eighties. I have been dealing with all the tickets for myself and Dad for about the last 10 years and how it used to work was OK. Luckily I had a spare smart phone to give to dad. Had to sign him up with a Palace account (He didn't need one until now as I had been dealing with the tickets for years).....then got the cpfc app on the smartphone, sign him up for that, make sure he had Google Pay on it, follow the Palace instructions and done. But what a complete pain in the arse and has taken me ages. No emails from the club and if it wasn't for Holmesdale.net would be completely in the dark. No idea how to re assign the season ticket once on Google Pay if either or both of us cant go. Anybody got any ideas? But still TOTALLY DIABOLICAL

Paaalaaace

Croydon 09 Sep 21 9.47pm

DIABOLICAL.....VERY ANGRY with the club.

OK....Am sorted for Saturday with my season ticket and my dads who is in his Eighties. I have been dealing with all the tickets for myself and Dad for about the last 10 years and how it used to work was OK.
Luckily I had a spare smart phone to give to dad. Had to sign him up with a Palace account (He didn't need one until now as I had been dealing with the tickets for years).....then got the cpfc app on the smartphone, sign him up for that, make sure he had Google Pay on it, follow the Palace instructions and done. But what a complete pain in the arse and has taken me ages.
No emails from the club and if it wasn't for Holmesdale.net would be completely in the dark.

No idea how to re assign the season ticket once on Google Pay if either or both of us cant go. Anybody got any ideas?

But still TOTALLY DIABOLICAL

kev64 Cambs 09 Sep 21 10.51pm
Seems a bit of a p up in a brewery .. and more pot luck rather than a fully functional system in place. Im one of the fortunate people where it worked fine and straight into my Apple Wallet , god bless the I phone .. But why just not offer the option of just using your old ST as per the last several seasons ? All contactless no dramas .. Finally p poor coms ref the ticket for Saturday from the club ..

kev64

Cambs 09 Sep 21 10.51pm

Seems a bit of a p up in a brewery .. and more pot luck rather than a fully functional system in place.

Im one of the fortunate people where it worked fine and straight into my Apple Wallet , god bless the I phone ..

But why just not offer the option of just using your old ST as per the last several seasons ? All contactless no dramas ..

Finally p poor coms ref the ticket for Saturday from the club ..

doombear Too far from Selhurst Park 09 Sep 21 10.53pm
Originally posted by kennybrowns leftfoot I've literally just received this in an email from the Box Office... We are really sorry to inform you that we have encountered technical issues delivering your Mobile Season Ticket to you. Rest assured, we have made alternative arrangements for you whilst we work to resolve the issue. For the Spurs game on Saturday, we will issue you with an e-ticket which will follow this email. We are doing everything we can to resolve the issue in time for the next home match against Brighton. Thank you so much for your continued support, and please accept our apologies for the issue. We will be in touch following the Spurs game. The Box Office team. So the fiasco goes on. I'm one of those with a season ticket and membership. They've just emailed me the tickets for the Spurs game as an e-ticket.... Anyone else had this?? Edited by kennybrowns leftfoot (09 Sep 2021 6.12pm) My brother had that problem. The BO said it's because they have him down as having a membership as well as a ST so they are going to send him an e-ticket.

doombear

Too far from Selhurst Park 09 Sep 21 10.53pm

Originally posted by kennybrowns leftfoot

I've literally just received this in an email from the Box Office...

For the Spurs game on Saturday, we will issue you with an e-ticket which will follow this email. We are doing everything we can to resolve the issue in time for the next home match against Brighton.

Thank you so much for your continued support, and please accept our apologies for the issue.

We will be in touch following the Spurs game.

The Box Office team.

So the fiasco goes on. I'm one of those with a season ticket and membership. They've just emailed me the tickets for the Spurs game as an e-ticket.... Anyone else had this??

Edited by kennybrowns leftfoot (09 Sep 2021 6.12pm)

My brother had that problem. The BO said it's because they have him down as having a membership as well as a ST so they are going to send him an e-ticket.

SW19 CPFC Addiscombe West 09 Sep 21 11.41pm
Originally posted by Spiderman Looks like Supporters Trust had a meeting scheduled with the club at 12.30. Club cancelled it! There does appear that the club have breached T&Cs, when they are insisting on people having to have specific software/hardware to access the tickets they have already purchased Surely they’ve only breached T&Cs if no alternative method of attending the game (eg e ticket) is provided. From anecdotes on here there are alternative methods, albeit a pain in the arse and requiring an hour on the phone. Also at what point do the T&Cs change based on the PL? Are the T&Cs exclusively with the club or a proxy for the PL terms? Essentially if the only way you can get in is via smartphone, then sure, that probably breaks some sort of legals. But offering backup alternates such as e-tickets probably negates that Did you know? 98.0000001% of people are morons.

SW19 CPFC

Addiscombe West 09 Sep 21 11.41pm

Originally posted by Spiderman

Surely they’ve only breached T&Cs if no alternative method of attending the game (eg e ticket) is provided. From anecdotes on here there are alternative methods, albeit a pain in the arse and requiring an hour on the phone.

Also at what point do the T&Cs change based on the PL? Are the T&Cs exclusively with the club or a proxy for the PL terms?

Essentially if the only way you can get in is via smartphone, then sure, that probably breaks some sort of legals. But offering backup alternates such as e-tickets probably negates that

Did you know? 98.0000001% of people are morons.

SW19 CPFC Addiscombe West 09 Sep 21 11.44pm
Originally posted by pieceofcake But...wasn't the ST card contactless? *contactless via mobile or A N Other digital device My general point is the unstoppable direction of travel (and this train left the station years ago) is to cardless, paperless, digital device centred contactless. For everything. But it’s important to transition properly, sure. Did you know? 98.0000001% of people are morons.

SW19 CPFC

Addiscombe West 09 Sep 21 11.44pm

Originally posted by pieceofcake

But...wasn't the ST card contactless?

*contactless via mobile or A N Other digital device

My general point is the unstoppable direction of travel (and this train left the station years ago) is to cardless, paperless, digital device centred contactless. For everything. But it’s important to transition properly, sure.

Did you know? 98.0000001% of people are morons.

SW19 CPFC Addiscombe West 09 Sep 21 11.49pm
Originally posted by Paaalaaace DIABOLICAL.....VERY ANGRY with the club. OK....Am sorted for Saturday with my season ticket and my dads who is in his Eighties. I have been dealing with all the tickets for myself and Dad for about the last 10 years and how it used to work was OK. Luckily I had a spare smart phone to give to dad. Had to sign him up with a Palace account (He didn't need one until now as I had been dealing with the tickets for years).....then got the cpfc app on the smartphone, sign him up for that, make sure he had Google Pay on it, follow the Palace instructions and done. But what a complete pain in the arse and has taken me ages. No emails from the club and if it wasn't for Holmesdale.net would be completely in the dark. No idea how to re assign the season ticket once on Google Pay if either or both of us cant go. Anybody got any ideas? But still TOTALLY DIABOLICAL Re assign is technically against the terms, as was lending the cards, but as I’ve posted above you can, for now, get round that by simply allowing someone else with a phone and the app to log in using your details, download the season and voila. I’ve done it with another ticket holder so we’re set for the rest of the season if one of us can’t go. Did you know? 98.0000001% of people are morons.

SW19 CPFC

Addiscombe West 09 Sep 21 11.49pm

Originally posted by Paaalaaace

DIABOLICAL.....VERY ANGRY with the club.

No idea how to re assign the season ticket once on Google Pay if either or both of us cant go. Anybody got any ideas?

But still TOTALLY DIABOLICAL

Re assign is technically against the terms, as was lending the cards, but as I’ve posted above you can, for now, get round that by simply allowing someone else with a phone and the app to log in using your details, download the season and voila. I’ve done it with another ticket holder so we’re set for the rest of the season if one of us can’t go.

Did you know? 98.0000001% of people are morons.

dreamwaverider London 10 Sep 21 12.20am
I have already uploaded my season ticket into my Apple wallet. Since then I have been sent a link twice from the Palace app offering me to upload the ticket. They are in a shambles. But what’s new? If they spent some money on some decent technology none of this would be happening. One week first team salaries would more than cover it. Bloody farce. As chairman Parish should make a formal apology. No way to treat supporters. And while I’m on one, take down the sodding gantry in the Arthur that is stopping all the sound coming out and making the place dark. And offer us some healthy food. We have to get there early cos of all the cock ups but not allowed to bring in our own and the stuff they sell at lunatic prices is crap. Edited by dreamwaverider (10 Sep 2021 12.22am)

dreamwaverider

London 10 Sep 21 12.20am

I have already uploaded my season ticket into my Apple wallet. Since then I have been sent a link twice from the Palace app offering me to upload the ticket. They are in a shambles. But what’s new? If they spent some money on some decent technology none of this would be happening. One week first team salaries would more than cover it. Bloody farce. As chairman Parish should make a formal apology. No way to treat supporters.
And while I’m on one, take down the sodding gantry in the Arthur that is stopping all the sound coming out and making the place dark. And offer us some healthy food. We have to get there early cos of all the cock ups but not allowed to bring in our own and the stuff they sell at lunatic prices is crap.

Edited by dreamwaverider (10 Sep 2021 12.22am)

Paaalaaace Croydon 10 Sep 21 12.27am
Originally posted by SW19 CPFC Re assign is technically against the terms, as was lending the cards, but as I’ve posted above you can, for now, get round that by simply allowing someone else with a phone and the app to log in using your details, download the season and voila. I’ve done it with another ticket holder so we’re set for the rest of the season if one of us can’t go. For sure it is, but don't exactly feel guilty about doing this as is only ever for getting my son to go when grandad is just not up to it....and even if it was ripping of the club in some way don't feel guilty as feel the club has been ripping of the fans for years. Anyhows, thanks for the advice, much appreciated

Paaalaaace

Croydon 10 Sep 21 12.27am

Originally posted by SW19 CPFC

Re assign is technically against the terms, as was lending the cards, but as I’ve posted above you can, for now, get round that by simply allowing someone else with a phone and the app to log in using your details, download the season and voila. I’ve done it with another ticket holder so we’re set for the rest of the season if one of us can’t go.

For sure it is, but don't exactly feel guilty about doing this as is only ever for getting my son to go when grandad is just not up to it....and even if it was ripping of the club in some way don't feel guilty as feel the club has been ripping of the fans for years.

Anyhows, thanks for the advice, much appreciated

Spiderman Horsham 10 Sep 21 7.43am
Originally posted by SW19 CPFC Surely they’ve only breached T&Cs if no alternative method of attending the game (eg e ticket) is provided. From anecdotes on here there are alternative methods, albeit a pain in the arse and requiring an hour on the phone. Also at what point do the T&Cs change based on the PL? Are the T&Cs exclusively with the club or a proxy for the PL terms? Essentially if the only way you can get in is via smartphone, then sure, that probably breaks some sort of legals. But offering backup alternates such as e-tickets probably negates that I am not au fait with legalities, poster on bbs who is a member of the trust believes there may be a case for legal action, just passing this on

Spiderman

Horsham 10 Sep 21 7.43am

Originally posted by SW19 CPFC

Also at what point do the T&Cs change based on the PL? Are the T&Cs exclusively with the club or a proxy for the PL terms?

Essentially if the only way you can get in is via smartphone, then sure, that probably breaks some sort of legals. But offering backup alternates such as e-tickets probably negates that

I am not au fait with legalities, poster on bbs who is a member of the trust believes there may be a case for legal action, just passing this on

eric youngs headband amersham 10 Sep 21 8.19am
they just emailed me 2 etickets..... sticking plasters everywhere 4 playoff finals, Claridge, Hopkin, Shipperley, Phillips.... Life's never dull!

eric youngs headband

amersham 10 Sep 21 8.19am

they just emailed me 2 etickets..... sticking plasters everywhere

4 playoff finals, Claridge, Hopkin, Shipperley, Phillips....

Life's never dull!

JRW2 Dulwich 10 Sep 21 8.27am
Originally posted by pieceofcake I wonder if CPFC have left themselves open to legal action citing breach of contract. No mention of any of this was mentioned when I renewed my ST. See my post of 2.18 pm yesterday.

JRW2

Dulwich 10 Sep 21 8.27am

Originally posted by pieceofcake

I wonder if CPFC have left themselves open to legal action citing breach of contract.

No mention of any of this was mentioned when I renewed my ST.

See my post of 2.18 pm yesterday.

NEILLO Shoreham-by-Sea 10 Sep 21 8.59am
The Club have now sent me e-tickets for tomorrows game. That's fine by me and at least that's one game sorted. They've followed that up with a number of emails telling me that I can now download my season ticket and all previous problems have been rectified. Think I'll wait until Sunday before I give that a try. I do feel sorry for the Box Office staff. They looked like they were working into the night trying to help people. Old, Ungifted and White

NEILLO

Shoreham-by-Sea 10 Sep 21 8.59am

The Club have now sent me e-tickets for tomorrows game. That's fine by me and at least that's one game sorted.

They've followed that up with a number of emails telling me that I can now download my season ticket and all previous problems have been rectified. Think I'll wait until Sunday before I give that a try.

I do feel sorry for the Box Office staff. They looked like they were working into the night trying to help people.

Old, Ungifted and White

bifffabazz Highworth, Wiltshire 10 Sep 21 9.17am
Help please! Downloaded mine via the App to my Google Pay wallet but couldn't do the other three I adminstrate and pay for SO.... Took club's advice and logged onto ticketing website. Followed instructions to a T. On page with all four of my/our STs, there are little tick boxes but the only one that I can tick that then allows me to 'Add to Wallet' is my own. If I tick any of the others, the option remains suppressed. Anyone else had this problem? I emailed the B.O yesterday but (understandably) no reply yet. I'm travelling from Wiltshire tomorrow so it looks like it'll be a bloody early start for us to join a long queue. Spirit of 1974

bifffabazz

Highworth, Wiltshire 10 Sep 21 9.17am

Help please!

Downloaded mine via the App to my Google Pay wallet but couldn't do the other three I adminstrate and pay for SO....

Took club's advice and logged onto ticketing website. Followed instructions to a T. On page with all four of my/our STs, there are little tick boxes but the only one that I can tick that then allows me to 'Add to Wallet' is my own. If I tick any of the others, the option remains suppressed.
Anyone else had this problem?

I emailed the B.O yesterday but (understandably) no reply yet.
I'm travelling from Wiltshire tomorrow so it looks like it'll be a bloody early start for us to join a long queue.

Spirit of 1974

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